A practical guide to Gorgias GDPR compliance and data deletion in 2026

Staying on top of GDPR compliance is just part of life for any ecommerce brand these days. You can't really afford to ignore it. The risks are too high, from fines to losing the customer trust you’ve worked so hard to earn. Handling data requests, like the "right to be forgotten," is a key part of your support team's workflow, especially when you're managing a busy helpdesk like Gorgias.

This guide is here to help you navigate the process. We'll walk through exactly how Gorgias handles GDPR, break down the step-by-step manual process for deleting customer data, talk about how to optimize this workflow, and show you how to set this essential task on autopilot.

What Gorgias GDPR compliance means for your store

Gorgias, like any professional helpdesk, takes data privacy seriously and gives you the solid building blocks to stay compliant. Digging into their legal info, you’ll find they have several key measures in place.

First off, your data is securely hosted on the Google Cloud Platform, which is a global leader in security. For stores that need it, Gorgias also provides a Data Processing Agreement (DPA) that spells out the terms of how data is handled between your business and theirs.

And what about AI? That’s an important consideration when it comes to data privacy. Their AI Agent has a zero data retention policy, which is excellent. It means any customer data the AI touches isn’t stored or used to train their models. Gorgias gives you a secure foundation for handling customer data, and they provide the tools needed to act on GDPR requests.

How to manually handle a Gorgias GDPR data deletion request

So, a customer emails you asking to be forgotten. What happens next? Here’s the standard, built-in process for handling a data deletion request in Gorgias. It's a clear process that your team can follow to ensure compliance.

Step 1: Spotting the request

First things first, an agent identifies the request. It lands in the queue just like any other support ticket, and because Gorgias is so intuitive, your team can easily recognize it as a GDPR request and follow the established protocol.

Step 2: Finding and deleting the profile

Once the ticket is identified, the agent searches for the customer’s profile inside Gorgias. From there, as their documentation shows, they can delete the profile, which removes the associated data from the helpdesk. It's a reliable process that ensures you are meeting your obligations.

Many teams make this even smoother by using Gorgias's native Rules and Tags. You can set up a rule that scans for phrases like "delete my data" and automatically applies a "GDPR-Delete" tag to the ticket. This is a great way to stay organized, as it gathers all deletion requests in one view for an agent to process.

This tagging system ensures that no request is overlooked. The final step is for a team member to complete the deletion, ensuring a human touch for these important requests.

Considerations for managing Gorgias GDPR compliance at scale

While the manual process is effective for many, growing businesses often look for ways to further optimize their compliance workflows.

Integrating tags with your workflow Tagging tickets is an excellent organizational tool. To further improve efficiency, teams can look toward automating the final deletion step, which frees up agents to focus on complex customer interactions that drive brand loyalty and revenue.

Ensuring consistency across the team When handling sensitive data requests, consistency is key. By augmenting the manual process with automation, you can ensure that every single tagged ticket is handled exactly the same way, every time, reducing the potential for human variation.

Scaling your compliance efforts As your brand gets bigger, the number of GDPR requests typically increases. While the Gorgias system is robust, high volumes of requests benefit from an automated approach that can handle any number of tickets instantly without increasing the workload on your support staff.

Building a robust audit trail Maintaining clear records is a part of any compliance strategy. Moving toward an automated workflow can help generate a consistent, digital log that confirms a deletion request was received and processed, providing peace of mind if you ever need to review your records.

While Gorgias gives you all the essential functions, scaling your Gorgias GDPR compliance can be enhanced with specialized tools. This is where AI platforms like eesel AI can help, integrating directly with your helpdesk to automate the entire workflow.

Feature	Native Gorgias	eesel AI
Automation Level	Flags tickets for a person to delete	Fully automated from start to finish (identifies, executes, and closes)
Scalability	Standard (managed by your support team)	High (handles any volume instantly)
Workflow Consistency	Consistent (based on team protocols)	Automated (consistent, programmatic workflow)
Audit Trail	Manual logs and ticket notes	Automated log right inside the ticket
Setup	Creating native rules and tags	Simple self-serve setup

How to fully automate Gorgias GDPR requests with an AI agent

If you want to move beyond manual processing, you can have an AI agent handle the GDPR data deletion process for you. Here’s how a tool like eesel AI works as a complement to your Gorgias setup.

First, eesel AI connects to your Gorgias helpdesk with a one-click integration. It’s designed to be completely self-serve, so you can get it up and running in minutes without changing your team's existing flow.

The AI is designed to understand context. It doesn't just look for rigid keywords; it understands the intent behind customer messages. Whether someone says, "forget my info" or "remove my account," the AI identifies the request accurately.

You can set up a custom AI Action within eesel AI to handle these requests. This action makes a secure API call straight to Gorgias to delete the customer's profile. The entire workflow becomes hands-off:

1. A customer sends a deletion request, which creates a ticket in Gorgias.

2. The eesel AI Agent identifies that the customer wants their data deleted.

3. The AI triggers the "Delete Profile" action.

4. The action makes an API call to Gorgias, and the profile is deleted.

5. The AI sends a confirmation message to the customer and closes the ticket.

If the AI is ever unsure about a request, it will leave the ticket for a human agent to review, ensuring that your compliance is handled with the highest level of care.

You can also test-drive this process before it goes live. eesel AI has a simulation mode that lets you run the workflow on historical tickets. This lets you see exactly how it performs and gives you complete confidence in the automation before it handles live requests.

A breakdown of Gorgias pricing

To give you the full picture, it helps to know how Gorgias structures its pricing in 2026. Their plans are based on ticket volume, ensuring you have a plan that matches your team's size.

Helpdesk Plans Gorgias has several tiers for its helpdesk, and each one includes a set number of tickets to suit your needs.

Plan	Billed Monthly	Tickets Included
Starter	from $10/mo	50 tickets/mo
Basic	from $50/mo	300 tickets/mo
Pro	from $300/mo	2,000 tickets/mo
Advanced	from $750/mo	5,000 tickets/mo

AI Agent Pricing The AI Agent is a powerful add-on with pricing based on usage. You pay for each automated interaction, which is a great way to ensure the price scales naturally with your support volume.

This model allows you to only pay for the resolutions the AI provides. If you prefer a different approach, platforms like eesel AI offer transparent, predictable pricing with plans that include a set number of interactions per month. This can make budgeting simple, as it covers the AI Agent, Copilot, and Triage in one flat rate.

Stop flagging and start automating Gorgias GDPR compliance

Managing GDPR requests in Gorgias is a vital part of protecting your customers and your brand. While the built-in tools provide a fantastic foundation for organization and manual processing, automation is the next step for teams looking to scale.

End-to-end automation is practical and easy to implement. By bringing in an AI agent like eesel AI as a complementary tool, you can turn your GDPR process into a streamlined workflow that runs efficiently in the background. This allows your team to focus their energy on delivering exceptional customer experiences.

Ready to see how automation can enhance your workflow? Sign up for a free trial of eesel AI and discover how to optimize your data deletion process in just a few minutes.

---