A complete guide to the Gorgias app store in 2026
Stevia Putri
Katelin Teen
Last edited January 16, 2026
Expert Verified
If you run an ecommerce brand, you’ve probably come across Gorgias. It’s a powerful helpdesk designed specifically for online stores, especially those built on Shopify. Its real strength lies in its ability to connect with all your other tools. Think of Gorgias as the command center for your customer service, and the apps are the high-performance additions that plug everything in.
That’s what this guide is all about. We're going to walk through the Gorgias app store, look at the essential app categories, and figure out how to choose the right tools for your business. We’ll also look at how Gorgias's built-in AI can best serve your business and how you can enhance it further. Let's get into it.
What is the Gorgias app store?
The Gorgias app store is an extensive marketplace of integrations that connect directly to your Gorgias helpdesk. The purpose is to bring all your tools and data into one place so your support agents can work efficiently within a single interface. Need to check a customer's loyalty points, process a refund, or look up their subscription? You can do all of that right from the ticket sidebar.
With over 100 apps covering everything from AI to shipping, the ecosystem helps you create a unified view of every customer. This makes your team faster and gives them the context they need to offer help that feels personal and informed. You can see the full list over on the official Gorgias apps page.
How to find the right apps in the Gorgias app store for your business
With a wide variety of choices, picking the right app is about having a clear strategy. Start by identifying your primary operational goals and look for an app that addresses those specific needs.
Understanding the app categories
Gorgias neatly groups its apps into categories to help you find what you need quickly. While there are many options, a few categories are particularly impactful for ecommerce businesses.
-
AI & Automation: These apps are designed to help your team work more efficiently. They can automatically answer common questions, route tickets to the right agent, and handle repetitive tasks so your team can focus on complex customer interactions.
-
Shipping & Fulfillment: Handling "where is my order?" queries is a major part of support. Apps in this category pull tracking info directly into Gorgias, so agents and customers can get updates instantly.
-
Returns & Exchanges: A smooth returns process builds long-term customer loyalty. These tools make everything from starting a return to processing a refund feel effortless for both the customer and the agent.
-
Reviews & UGC: Managing reviews, social media comments, and user-generated content is vital for brand health. These apps pull feedback into Gorgias so you can respond quickly and maintain a strong brand reputation.
-
Loyalty & Retention: These apps show your agents a customer’s reward points, subscription status, and purchase history. This information allows them to provide high-touch service that encourages repeat business. You can find many of these under the Marketing apps category.
Evaluating Gorgias app store apps before you install
Once you have a shortlist, here is a quick checklist to ensure the app is the right fit for your workflow.
-
Check the Shopify app store rating: Many apps in the Gorgias app store are also featured on the Shopify app store. This is a great place to find feedback and ratings from other merchants to see how the tool performs in real-world scenarios.
-
Review pricing and plans: Ensure the pricing model aligns with your business goals. Gorgias offers a variety of tiers, and many apps do the same, allowing you to choose a plan that matches your current volume and growth plans.
-
Assess integration depth: Look for apps that offer deep integration, allowing agents to take direct actions like issuing refunds or updating orders from within the Gorgias ticket interface.
-
Look at the support options: Check if the app developer provides direct support. Having a clear and responsive channel for assistance ensures your operations run smoothly.
A deep dive into Gorgias's own AI and automation tools
Gorgias doesn't just host other developers' apps; it has built its own sophisticated set of AI and automation tools. These are an excellent starting point for any brand wanting to leverage automation.
What is the Gorgias AI Agent?
The Gorgias AI Agent is a native AI tool built to handle common support questions independently. It can answer FAQs, process returns, edit orders, and suggest products. Its main advantage is that it is seamlessly integrated into the Gorgias helpdesk and Shopify, enabling it to take actions directly within the ecosystem.
The AI Agent is designed to be highly reliable by focusing on the knowledge provided in your help center and pre-written macros. This ensures that the responses are accurate and stay within your brand guidelines. For teams that want to expand their AI's knowledge base to include internal documents or extensive past ticket history, complementary tools from the app store can provide those additional capabilities.
Understanding the Gorgias pricing model
Gorgias's pricing is designed to scale with your business. It generally includes two main components to help you manage your support budget effectively.
-
Billable Helpdesk Tickets: This covers tickets handled by human agents, rules, or the AI Agent. This structure allows you to choose a plan that fits your typical monthly volume.
-
AI Agent Interactions: There is a specific fee for conversations that the AI Agent resolves entirely on its own. This ensures you are paying for the direct value of fully automated resolutions.
Gorgias provides tiered plans to match different team sizes and needs. This tiered approach helps brands select the most cost-effective option for their current stage of growth.
For full transparency, here is the breakdown from their pricing page:
| Plan | Monthly Price | Included Tickets | AI Interaction Cost |
|---|---|---|---|
| Starter | from $10/mo | 50 | $1.00 per resolution |
| Basic | from $50/mo | 300 | $0.90 per resolution |
| Pro | from $300/mo | 2,000 | $0.90 per resolution |
| Advanced | from $750/mo | 5,000 | $0.90 per resolution |
| Enterprise | Custom | Custom | $0.90 per resolution |
This model is a clear way for growing businesses to track their ROI on automation and choose the level of support that best fits their needs.
Why adding a dedicated AI platform can enhance your Gorgias setup
While the built-in tools are a great foundation, adding a dedicated AI platform from the Gorgias app store can provide even more specialized power and flexibility. A solution like eesel AI works alongside Gorgias to offer a highly scalable way to automate your customer support.
Unifying all your knowledge, not just your help center
Many specialized AI tools in the Gorgias app store can expand upon your official help center content to provide even more comprehensive answers.
eesel AI is an option that connects to the various places your team's knowledge is stored. It can learn from your Google Docs, Confluence, Notion, and your entire history of past support tickets. By analyzing previous conversations, it can help handle questions that might not be in your formal FAQs yet, acting as a powerful complement to your Gorgias setup.
Gaining total control and testing with confidence
When adding new automation, having the right testing tools is essential for peace of mind. Many advanced integrations offer environments where you can see how the AI will perform before it goes live.
The eesel AI Agent, for example, includes a simulation mode. This allows you to test the AI on your past tickets in a safe environment, giving you a forecast of its performance. This kind of specialized tool allows you to fine-tune the AI's personality and responses, ensuring it perfectly matches your brand's standards within the Gorgias ecosystem.
Achieving predictable costs and clear ROI
Finding the right balance of features and pricing is a key part of choosing an app. Many specialized platforms offer complementary pricing models that can help you manage your budget as you scale.
eesel AI's pricing is designed to be straightforward, typically offering flat monthly fees for a set number of interactions. This can be a helpful addition for brands looking for predictable monthly costs alongside their Gorgias subscription. It allows you to scale your automation efforts with full visibility into your investment.
Build your perfect support stack with the Gorgias app store
The Gorgias app store is a fantastic resource for any ecommerce brand that wants to build a more efficient and customer-focused support operation. By choosing the right integrations, you can streamline your workflows, unify your data, and empower your team to provide exceptional service.
Gorgias’s native AI is a solid and reliable place to start, and adding a dedicated platform like eesel AI can help you reach even higher levels of automation. With the ability to leverage a wider range of knowledge sources and offer predictable pricing, these tools work together to turn customer support into a significant growth engine for your brand.
Ready to see how you can enhance your setup? Integrate eesel with Gorgias in just a few minutes and start your free trial.
Frequently asked questions
The Gorgias app store is a marketplace of integrations that connect directly to your Gorgias helpdesk. It allows you to unify all your tools and customer data in one place, enabling your support agents to access crucial information and perform actions without leaving the ticket view. This leads to faster, more personalized customer service.
To find the right apps, start by identifying your biggest operational challenges. The Gorgias app store organizes apps into categories like AI & Automation, Shipping & Fulfillment, and Returns & Exchanges. Focus on categories that address your primary pain points, then evaluate apps based on ratings, pricing transparency, integration depth, and developer support.
Ecommerce businesses should prioritize apps in categories such as AI & Automation for efficiency, Shipping & Fulfillment to handle common "where is my order" queries, Returns & Exchanges for smooth post-purchase experiences, and Loyalty & Retention to provide personalized service based on customer history.
Gorgias's native AI is an excellent and deeply integrated starting point for common customer questions using help center content. For teams with more complex needs, a dedicated AI platform from the Gorgias app store, like eesel AI, can complement Gorgias by learning from a wider range of company knowledge (like Google Docs or past tickets) and providing robust testing environments.
When selecting an app from the Gorgias app store, look for pricing models that align with your business volume. Opting for clear, predictable pricing structures allows for easier budgeting and better ROI calculation as your brand grows.
To ensure deep integration, look for apps that not only display customer information (like order history or loyalty points) but also allow agents to take direct actions from within the Gorgias ticket. For instance, an app that lets an agent issue a refund or modify an order directly within the Gorgias interface is highly valuable for efficiency.
Dedicated AI platforms found in the Gorgias app store, such as eesel AI, can integrate with a wide array of external knowledge sources to complement your Gorgias help center. This often includes internal documents like Google Docs, Confluence, Notion, and your history of past support tickets, allowing the AI to learn from real-world conversations.
Share this post
Article by
Stevia Putri
Stevia Putri is a marketing generalist at eesel AI, where she helps turn powerful AI tools into stories that resonate. She’s driven by curiosity, clarity, and the human side of technology.
