A complete guide to the Gorgias AI chatbot login process

So, you're ready to get your AI chatbot running in Gorgias, but you've hit a small snag right at the start: the login. If you've been searching for a special "Gorgias AI chatbot login" page, you can officially stop looking.

Here's the deal: there isn't one. All of Gorgias's AI tools, from its own AI Agent to any apps you grab from the marketplace, are managed from inside your main helpdesk account. Your standard Gorgias login is the only door you need.

This guide will walk you through that exact process. We'll cover how to sign in, where to find your AI settings once you're in, and how to fix the common little issues that can sometimes get in the way.

What you'll need before you log in

Before we dive in, let's get a few things in order. Here's a quick checklist of what you should have handy:

• Your Gorgias account info: This is simply your work email and password. Or, if your company uses it, access to your Single Sign-On (SSO) provider like Google or Microsoft.

• Your company's Gorgias subdomain: This is the unique part of your URL (like "yourstore" in "yourstore.gorgias.com"). If you're drawing a blank, an account admin can point you in the right direction.

• The right permissions: You'll need to be an admin or have lead permissions in Gorgias to set up the AI Agent or connect third-party chatbot apps.

A step-by-step guide to the Gorgias login process

Getting into Gorgias is pretty straightforward once you know your company's unique subdomain. Here’s how it works.

Step 1: Find your unique URL

Every company using Gorgias has its own login page, and it's all based on that subdomain. Nailing this part is the first and most important step.

To get started, head over to the main login portal at https://www.gorgias.com/login. You'll see a field asking for your subdomain. Don't put the whole URL in there. For instance, if your helpdesk is at "my-cool-brand.gorgias.com", you just need to type "my-cool-brand" into the box and hit Login.

Step 2: Use your email and password

Once you enter your subdomain, you’ll land on your company's specific login page. This is where you'll use your regular work credentials.

Just type in the email address and password for your Gorgias account and click Login. If you're waiting on a password reset email or a verification code, it’s always a good idea to peek into your spam or junk folder if it doesn't appear in your inbox after a minute.

Step 3: Use SSO for an easy login

If your company uses Single Sign-On (SSO), getting in is even simpler. Gorgias works with providers like Google and Microsoft and also supports custom setups.

After you've put in your subdomain, look for the buttons under the password field for Continue with Google or Continue with Microsoft. Click the right one, follow the quick prompts from your provider, and you're in. It's faster, more secure, and means one less password to worry about.

Where to find your AI chatbot settings after logging in

Alright, you're in. Now, where do you actually manage your AI tools? It breaks down into two main places: Gorgias's own built-in AI Agent and any chatbot apps you've installed from their marketplace.

Managing the native Gorgias AI Agent

You can find Gorgias's own AI tools by clicking on AI Agent in the main menu on the left. Think of this as the classroom where you teach your AI what it needs to know.

This is where you'll give it the knowledge to answer customer questions. You can connect a few different sources:

• Your existing Gorgias Help Center articles.

• Public web pages, like your company’s FAQ or shipping policy.

• Files you upload, like PDFs, Word docs, or spreadsheets.

Once it's trained, this AI can help out with questions over both email and chat. According to Gorgias's own docs, you can also set up "Actions" that let the AI do things like update a shipping address or cancel an order in popular apps like Shopify.

This video provides an overview of how the Gorgias AI Agent works to provide personalized support to customers.

Accessing third-party AI chatbot integrations

A lot of businesses use specialized AI chatbots from the Gorgias app store to expand what they can automate. Apps from companies like My AskAI, VanChat, or Ada all offer different features and pricing.

Here’s where you manage them:

• To install a new app, head to Settings → App Store → All Apps.

• To manage an app you've already hooked up, go to Settings → Apps → Installed Apps.

Each app will have its own dashboard for settings, but the main connection is managed right inside Gorgias. They're built to work together, creating tickets, adding tags like "ai-agent-replied", and passing conversations over to a human agent when a question gets too tricky.

Troubleshooting common login issues

Even when you know the steps, login hiccups can happen. Here’s how to solve the most common ones without pulling your hair out.

What to do if you forget your password

We've all been there. If your password has vanished from your memory, just go to your company's Gorgias login page and click the Forgot password? link. Pop in your email address and hit Send instructions. You’ll get an email with a reset link. If you don't see it, check your spam folder. Click the link, pick a new password, and you should be back in business.

How to handle 2FA problems

Lost your phone or can't get your authenticator app to work? You're not locked out for good. The first thing to try is using one of the recovery codes you (hopefully) saved when you first set up 2FA.

If you don't have those codes, a Gorgias administrator on your team will need to reset your 2FA. It's a quick fix on their end. They just need to go to Settings → Account → Users, find your profile, and click Reset 2FA token. After that, you can sign in and set up 2FA all over again.

Beyond the login: Taking your chatbot further with eesel AI

Once you're comfortable with the login and know where your AI settings live, you might start thinking about how to make your automated support even better. While Gorgias has a solid foundation and plays well with other chatbots, tools like eesel AI are built to really push what's possible within the Gorgias ecosystem.

Unlike some tools that require sales calls and complicated setups, eesel AI lets you get started all on your own. You can connect your Gorgias account with a single click and be up and running in just a few minutes.

The biggest difference is in the knowledge sources. eesel AI can learn from all the same places as the native Gorgias agent, but it can also learn from your team's past Gorgias tickets, Google Docs, Confluence pages, and a lot more. This gives it a much richer understanding of your brand's voice and the real problems your customers face.

The best part? You can try it all without any risk. eesel AI has a simulation mode that runs its AI Agent on thousands of your past tickets. This gives you a clear forecast of how well it will perform and how much it can automate before you ever turn it on for live customers. It gives you all the control to decide exactly what kinds of questions you want the AI to handle.

The Gorgias AI chatbot login is your gateway to smarter support

Getting the hang of the Gorgias AI chatbot login is your first step toward using automation to make your customer support much more efficient. As we've covered, it all comes down to the standard Gorgias login: find your subdomain, sign in, and head to the right settings for the native AI Agent or your third-party apps.

Once you have this down, you can start deflecting those repetitive questions, giving customers instant answers 24/7 in 2026, and freeing up your team to focus on more complex conversations where they can really make a difference.

Ready to see what a more advanced AI agent can do for your helpdesk? Try eesel AI for free and discover how easy it is to set up a support assistant that's powerful and completely tailored to your business.