A complete guide to Gorgias AI Agent pricing in 2026

So, you’re looking into the Gorgias AI Agent. It’s a popular helpdesk for Shopify merchants, and for good reason. Its AI is a powerful tool for automating customer support. Understanding the Gorgias AI Agent pricing is important for any growing brand, as the platform offers various tiers and billing options to match your specific needs.

Don't worry, we’ve got you. This guide will give you a clear breakdown of the costs. We’ll walk through the features you get for your investment, explain the different plans, and explore how to get the most value out of the platform for your business.

What is the Gorgias AI Agent?

At its core, the Gorgias AI Agent is a sophisticated automation tool built right into the Gorgias helpdesk. It's designed to handle customer conversations with impressive precision. It learns from your brand’s specific data, pulling information from your website, help center articles, and Shopify data to give personalized answers.

Think of it as having two main jobs:

1. Support agent: This is your post-purchase problem-solver. It handles common questions about order tracking, returns, refunds, and other support policies, aiming to resolve issues instantly.

2. Shopping assistant: This side of the agent is all about pre-purchase chats. It acts like a virtual sales associate, offering product recommendations, answering questions before a sale, upselling, and providing discount codes to help turn browsers into buyers.

One of the great things about this tool is that it is built exclusively for Shopify stores, ensuring the integration is deep and the features are perfectly tuned for the Shopify ecosystem.

Understanding the Gorgias AI Agent pricing model

Gorgias uses a comprehensive pricing structure that scales alongside your business growth. It's a usage-based model that ensures you're paying for the volume of support the platform handles.

The dual-fee structure: Helpdesk tickets and automation value

To understand Gorgias AI Agent pricing, it's helpful to look at how it tracks usage. The pricing is designed to reflect the value provided by both the platform and the automation results. For anyone who signed up or upgraded after May 28, 2025, the billing works like this:

• A helpdesk ticket fee applies to any ticket where the AI sends at least one message.

• An automation fee is applied when the AI resolves the entire conversation without human help.

This structure means that for fully automated interactions, you are paying for both the ticket management and the successful resolution provided by the AI. This ensures that the costs are directly tied to the efficiency gains your team is experiencing.

Subscription plans

The AI Agent is bundled into the main Gorgias subscription plans. Generally, as you move to higher-tier plans, you get more included tickets and AI interactions, and your overage costs are more competitive.

Here’s how the plans stack up in 2026, based on their official pricing page:

Plan	Monthly Price (Annual)	Included Helpdesk Tickets	Included AI Interactions	Overage Cost (Tickets)	Overage Cost (AI)
Basic	$50/mo	300	60	$40 / 100	$1.50 / interaction
Pro	$300/mo	2,000	600	$36 / 100	$1.50 / interaction
Advanced	$750/mo	5,000	2,500	$36 / 100	$1.50 / interaction
Enterprise	Custom	Custom	Custom	Custom	Custom

The "automated interactions" bucket is quite flexible, including resolutions from other Gorgias automation features like Flows and Order Management, as well as the AI Agent.

What counts as a billable automated interaction?

A billable automated interaction is any customer issue that gets fully resolved by an automation feature without a human agent needing to intervene within a 72-hour window.

Here are a couple of examples of how this works:

• A customer emails asking, "Where is my order?" The AI Agent provides the tracking link and resolves the ticket. If the customer is satisfied and doesn't write back, that’s a successful automated interaction.

• A shopper uses a self-service Flow in your chat widget to find a return policy and confirms their question was answered. This also counts as a successful automation.

For businesses that were on Gorgias before May 2025, a legacy pricing model might still apply. For all new customers in 2026, the dual-fee model is the standard.

Core features included with Gorgias AI Agent

The Gorgias AI Agent is packed with e-commerce-specific features that make it a robust choice for modern brands.

Training and knowledge sources

The Gorgias AI Agent learns from high-quality sources to ensure accuracy: your Shopify customer data, your help center, public URLs from your website, and uploaded documents like PDFs.

This gives the AI a solid foundation for understanding your policies. To further enhance this, you can use complementary tools like eesel AI. While Gorgias connects to your core storefront data, eesel AI can plug into your Gorgias ecosystem to learn from your entire support history, including past tickets, macros, and internal knowledge bases like Google Docs or Confluence, giving your AI even more context.

Automation capabilities and actions

The Gorgias AI Agent is capable of performing "Actions." These are tasks it can complete on its own, such as canceling an order, processing a return, or changing a subscription within your integrated apps. This allows the AI to provide a truly end-to-end resolution for customers.

For teams that need specialized or highly custom workflows, you can also look at tools like eesel AI which offer customizable AI Actions that work within the Gorgias environment to connect with any system via API.

Performance analytics and testing

Gorgias provides a structured four-step process to ensure success: Analyze, Train, Test, and Deploy. You get access to performance reports that track automation rates, customer satisfaction (CSAT), and even revenue from the AI Shopping Assistant.

There's also a helpful test environment to preview responses. For teams looking for even deeper testing, eesel AI can complement your setup with a simulation mode that tests your configuration against thousands of historical tickets, providing a solid forecast of your resolution rates.

Considerations for Gorgias AI Agent pricing

While the Gorgias AI Agent is a leading tool, there are a few things to keep in mind when planning your budget and strategy.

1. Shopify-first focus

The AI Agent is purpose-built for Shopify. This is a major strength for Shopify users as it ensures a seamless experience. If you use other platforms like BigCommerce or Magento, you might consider a complementary, flexible solution like eesel AI. eesel AI integrates with Gorgias but also supports various other helpdesks like Zendesk or Freshdesk, and works across different e-commerce platforms.

This video provides an overview of the Gorgias AI Agent, showcasing how it can automate responses and personalize customer interactions.

2. Usage-based billing

The dual-fee model means your costs scale as your automation success grows. This is a fair way to pay for the value you receive, though it does mean your bill may fluctuate based on seasonal ticket volumes. For brands that prefer a different billing style, eesel AI's AI Agent can be a great addition to your Gorgias setup, offering plans based on set interaction volumes to help keep monthly costs highly predictable.

3. Setup and optimization

To get the most out of Gorgias's powerful features, you'll want to invest time in configuring your knowledge sources and actions. This ensures the AI represents your brand perfectly. If you're looking for an additional tool that is designed for quick, self-serve implementation, eesel AI can be set up in minutes to work alongside Gorgias, helping you scale your automation efforts gradually.

Is it worth the Gorgias AI Agent pricing?

The bottom line is that the Gorgias AI Agent is a highly capable, industry-leading tool for Shopify-based businesses. Its deep integration and specialized focus on both support and sales make it a premium choice in the e-commerce market.

For companies that are committed to the Shopify ecosystem and want a mature, reliable platform that scales with their success, the Gorgias AI Agent is an excellent investment. By understanding the pricing model, you can effectively budget for a tool that significantly reduces manual workload and improves customer satisfaction.

If you're looking to further enhance your Gorgias experience with transparent pricing and even deeper knowledge integration, discover how eesel AI can complement your support today.