I tested 7 DeepL alternatives to find the best for multilingual support in 2025

If your business has a global audience, you know the daily routine. A customer question pops up in a language you don't speak. You open a new tab, paste the text into DeepL, figure out what they need, type your reply, translate it back, and then copy-paste it into your helpdesk.

It works, kind of. But that constant back-and-forth is slow, clunky, and just doesn't scale. You’re not just looking for a better translator; you’re looking for a better workflow.

All that context-switching slows down your response times and even risks creating misunderstandings with customers. That’s why I’ve dug into the world of DeepL alternatives, focusing not just on translation quality, but on how these tools actually fit into a real customer support process. This guide will walk you through the top options for 2025, from simple translators to AI agents that handle the language barrier for you.

What are machine translation tools?

You’ve probably heard the term "machine translation." It’s basically AI that automatically translates text from one language to another. DeepL is a famous example, known for its pretty nuanced translations, especially with European languages.

These tools are built on neural networks that have analyzed huge amounts of text to get a feel for context, grammar, and idioms. The result is often a translation that sounds surprisingly human. For businesses, they offer a way to connect with customers across the globe without having to hire a massive multilingual team.

Why look for DeepL alternatives for your business?

DeepL is a solid tool, no doubt. But when you try to build a customer support system around it, some limitations quickly become obvious. As your team grows, these little friction points can turn into major problems. Picking the right alternative means figuring out what your specific pain points are and finding a tool that solves them.

Here’s what you should be thinking about:

• Does it work where you work? The number one headache with standalone tools is the lack of integration. Your agents have to constantly jump out of their helpdesk, paste text into another window, translate, and paste it back. A good alternative should live inside the tools you already use, like Zendesk, Freshdesk, or Intercom.

• Does it get the context? A generic translator doesn't know the difference between a frustrated customer, a refund request, or a bug report. A better alternative should be smart enough to understand the context of a support ticket.

• Can it keep up? You can't just copy-paste faster when ticket volumes spike. A real alternative automates the process, letting a single agent handle conversations in multiple languages without breaking a sweat.

• Is your data safe? Pasting customer conversations into a random third-party website can be a security nightmare. Any tool you consider should have strong data protection policies and a commitment not to use your data to train their models.

• Does it sound like you? Your company has a specific brand voice. A generic translator can’t capture it. The best tools can learn from your past support tickets to make sure every reply sounds like it came from your team, no matter the language.

A quick comparison of the top DeepL alternatives

Here’s a bird's-eye view of the tools we're about to cover. Some are direct competitors to DeepL, while others offer a completely different way of tackling the multilingual support challenge.

Tool	Best For	Key Feature	Pricing Model	Multilingual Approach
eesel AI	Integrated Customer Support	AI agents inside your helpdesk	Subscription (flat fee)	Automated, contextual replies
ChatGPT (GPT-4)	Flexible Text Generation	Conversational AI	Subscription / API usage	Ad-hoc text translation
Google Translate	Quick, Free Translations	100+ languages supported	Free / API usage	Manual copy-paste
Microsoft Translator	Business & Office Integration	Real-time conversation translation	Free / API usage	Manual & integrated options
Pairaphrase	Enterprise Document Localization	Secure batch file translation	Custom enterprise plans	Centralized translation platform
Supertext	Niche European Languages	Swiss language support	Per-word / custom plans	Translation as a service
Redokun	Marketing & Design Documents	Preserves file layout	Subscription (per user)	Document workflow tool

The 7 best DeepL alternatives for businesses in 2025

Alright, let's get into the details. Here's a breakdown of each tool, what makes it stand out, its pros and cons, and who it’s really for.

1. eesel AI

Instead of being just another translation tool, eesel AI is an AI agent that works right inside your helpdesk. It learns from your past multilingual tickets, knowledge base articles, and macros to understand what your customers are asking and how your team normally responds. From there, it can either resolve common questions on its own or draft on-brand replies for your agents in any language, killing the need for copy-pasting entirely.

This changes multilingual support from a manual chore into an automated part of your workflow. Because it's fully integrated, eesel AI can also do things like tag tickets, pull order info from Shopify, or escalate an issue to the right person, all based on the conversation. It's less of a translator and more of a complete multilingual support brain for your team.

A workflow diagram illustrating how eesel AI, a DeepL alternative, automates customer support.

• Pros:

  • Up and running in minutes: The setup is genuinely self-serve with one-click integrations for major helpdesks.

  • Learns your business: It analyzes your past tickets to give answers that are actually helpful and sound like you.

  • You're in control: You get to decide which tickets the AI handles and what it's allowed to do.

  • Connects your knowledge: It can pull information from Confluence, Google Docs, and other places to give complete answers.

  • Simple pricing: You pay a flat monthly fee without worrying about surprise costs per ticket.

• Cons:

  • It's built for customer support and internal knowledge, so it's not a general-purpose translator for your personal docs.

  • It’s more of a platform solution than a simple tool for a single task.

• Pricing:

  • Team Plan: $299/month ($239/month billed annually) for up to 1,000 AI interactions, 3 bots, and integrations with sources like your website, docs, and Slack. Includes the AI Copilot for your helpdesk.

  • Business Plan: $799/month ($639/month billed annually) for up to 3,000 AI interactions and unlimited bots. This plan lets you train the AI on your past tickets and adds the fully autonomous AI Agent, MS Teams integration, and other advanced features.

2. ChatGPT (GPT-4)

Let's be honest, we all use ChatGPT. Its knack for understanding context and generating natural-sounding text makes it a decent DeepL alternative for one-off translations. You can ask it to translate a customer email, rewrite a response to sound more empathetic, or even summarize a long, confusing ticket. Its flexibility is its biggest asset.

The catch? For a structured support workflow, it has the same problems as DeepL. It's a separate tool, which means manual copy-pasting, and you have to be careful about pasting sensitive customer info into it. It’s best used as a smart assistant for your agents, not a scalable, automated system.

• Pros:

  • Really good at understanding nuance and context.

  • Can do more than just translate, like summarizing and rephrasing text.

  • Supports a huge number of languages.

• Cons:

  • Doesn't integrate directly with helpdesks.

  • Data privacy can be a big question mark for business use.

  • Translation quality can get a bit shaky for less common languages.

• Pricing:

  • Free: Access to GPT-3.5.

  • ChatGPT Plus: $20/month for GPT-4, faster responses, and plugins.

  • ChatGPT Team: $25/user/month (billed annually) for a shared workspace.

  • Enterprise: Custom pricing for large companies needing advanced security.

3. Google Translate

Google Translate is the tool everyone knows. It's free, super fast, and supports more than 100 languages. If you just need to know what a single word or phrase means, it's perfect.

For professional customer support, though, its weaknesses show. The translations can miss the subtlety needed for tricky customer conversations. And just like the others, it forces your agents into a clunky workflow. It’s a handy tool to have in your back pocket, but you can't build a global support strategy on it.

• Pros:

  • Free and simple to use.

  • Supports a massive range of languages.

  • Great for quick, on-the-spot translations.

• Cons:

  • Translation quality can be hit-or-miss and often lacks nuance.

  • It's not built for business workflows.

  • Pasting company data into it is a major privacy concern.

• Pricing:

  • Free: For web, mobile app, and browser extension use.

  • Cloud Translation API: You get the first 500,000 characters per month free. After that, it’s $20 per million characters.

4. Microsoft Translator

Microsoft Translator is Redmond's answer to Google Translate and DeepL. It offers a similar feature set for translating text, voice, and images. Its main advantage is its tight integration with the Microsoft universe, including Office, Teams, and Bing. If your company already runs on Microsoft, this might feel more natural than other standalone tools.

But even with its business focus, it’s still mostly a translation utility. It doesn't solve the core workflow problem for support teams working in platforms like Zendesk or Intercom unless you're prepared to build a custom integration with their API.

• Pros:

  • Integrates well with other Microsoft products.

  • Translation quality is competitive.

  • Offers security features geared toward businesses.

• Cons:

  • Needs custom work to integrate deeply with non-Microsoft helpdesks.

  • The user interface isn't as clean as DeepL's.

• Pricing:

  • Free Tier (F0): Includes 2 million characters of standard translation per month.

  • Pay-as-you-go (S1): Standard text translation costs $10 per million characters.

5. Pairaphrase

Pairaphrase is a translation platform built for big companies where security is everything. It offers features you won't find in consumer-grade tools, like secure batch file translation and support for 24 different file types (including design files).

This is not a tool for casual use. It's a heavy-duty solution for companies that need to translate large volumes of sensitive documents. Think of it as a tool for a corporate localization department, not a nimble customer support team. The complexity and price tag match that enterprise focus.

• Pros:

  • Top-notch security features.

  • Supports a wide variety of file formats.

  • Designed for team collaboration on big translation projects.

• Cons:

  • It's complex and expensive.

  • Total overkill for translating real-time customer support messages.

  • Not a self-serve tool; you have to talk to their sales team.

• Pricing:

  • Pairaphrase provides custom enterprise pricing only. You’ll need to contact them for a quote, which usually means it's aimed at larger organizations with specific compliance needs.

6. Supertext

Supertext stands out by focusing on quality and specific language niches, particularly Swiss languages like Romansh and Swiss German. It's a mix of AI translation and a network of professional human translators, so it's positioned as a premium service where you absolutely can't afford an error.

Supertext is a great choice if your customers are in these specific regions and you need perfectly localized content. For a global support team juggling dozens of languages in real time, however, it feels more like a traditional translation agency than a modern tech solution.

• Pros:

  • Specializes in Swiss languages and other European niches.

  • Strong focus on data protection and local data hosting.

  • Gives you the option to have AI translations checked by human experts.

• Cons:

  • Supports fewer languages than the big platforms.

  • Not built for real-time, automated support.

  • Pricing is based on volume, which could get expensive for a support team.

• Pricing:

  • Free: A basic online translator is available.

  • Advanced Subscription: You need to contact them for pricing.

  • Professional Services: Priced per word or through custom plans, based on how much human review you need.

7. Redokun

Redokun solves one very specific, very annoying problem: translating documents while keeping the original formatting. If you've ever tried to translate an InDesign brochure or a PowerPoint deck, you know the pain of having to manually fix the layout for every single language. Redokun uses translation engines like DeepL and Google Translate but wraps the whole process in a workflow that saves your design.

This makes it a fantastic DeepL alternative for marketing and design teams. But for customer support? Not so much. It's built for static documents, not the fast-paced, back-and-forth of a support ticket.

• Pros:

  • Keeps the layout of your design files intact automatically.

  • Makes the document translation workflow much smoother.

  • Connects with standard machine translation engines.

• Cons:

  • Not designed for translating real-time support conversations.

  • Can get pricey since it's priced per user.

• Pricing:

  • Starter: $150/month for 3 managers.

  • Growth: $350/month for more managers and a higher word count.

  • Enterprise: Custom pricing for bigger teams.

This video explores some of the top free DeepL alternatives to Google Translate that are effective in 2025.

How to choose the right DeepL alternative for you

The best tool for you really comes down to what you're trying to do. Don't just look for the most accurate translation; think about the workflow that will save your team the most time and headaches.

• For quick, personal translations: Stick with the free tools like Google Translate or the free version of DeepL. They’re more than enough.

• For translating marketing or legal documents: Look at specialized tools like Redokun (for design files) or Pairaphrase (for high-security needs).

• For multilingual customer support: This is where you get the biggest win from automation. A tool that works inside your helpdesk, learns from your data, and automates replies is the only way to scale without hiring an army of agents. This is where an AI agent platform like eesel AI is a much better fit than any standalone translator.

Beyond translation: Automating your global support with DeepL alternatives

But for a growing business, the real goal is to talk to your customers well, no matter what language they speak. The solution that truly makes an impact isn't a slightly better copy-paste tool; it's a system that removes the manual work completely.

By putting AI right inside your helpdesk, you can stop reacting to language barriers and start building a proactive support strategy. eesel AI gives your team the power to handle conversations in any language without ever having to switch tabs. With one-click integration and the ability to learn from your past tickets, you can get a reliable multilingual support system up and running in minutes, not months.

Ready to stop copy-pasting and start automating?

Start your free eesel AI trial today and see how easy multilingual support can be.