Blog

The Zendesk MCP client lets your account call tools on outside MCP servers from action flows and AI agents. Here is what it needs, what it limits, and what it costs.

Zendesk Contact Center is an Amazon Connect based add-on at $83 per agent per month. Here is what it includes, how it is billed, and who should skip it.

Zendesk's AI agent launchpad reads your tickets, drafts the missing articles and procedures, and tests the agent first. Here is how it works and where it stops.

Zendesk custom summaries let admins set the headings, tone and length of AI ticket summaries by tag. Here is the setup, the cost, and the limits.

Zendesk AI agents can now verify a customer with an emailed 6-digit code. Here is how it works, what it needs, and where it stops.

Jira Service Management approvals: add an approval step, choose approvers and groups, approve by email, portal, Slack or Teams, and what each plan includes.

Atlassian Customer Service Management explained: what it is, channels, the AI agent, plan gating, $1 per resolution billing from 3 Dec 2026, and the limits to check.

Jira Service Management Assets explained: object schemas, attributes, references, AQL, request fields, imports, plan allowances and the December 2026 billing change.

Jira Service Management status pages: the native Enterprise feature, the Statuspage route for Premium, components, subscribers, incident updates and limits.