The 7 best Chatbase alternatives for AI agents in 2025

Setting up your first AI chatbot with a tool like Chatbase is a pretty cool moment. You feed it your website's FAQ page, and suddenly you have a little widget that can answer questions around the clock. It's a fantastic first step into automating customer support.

But then, your business starts to grow, and so do the demands on your support team. You start noticing the growing pains. That simple Q&A bot can’t actually do anything for your customers. The unpredictable, credit-based pricing model starts to bite. And it dawns on you that you’ve built a simple chatbot, not a true AI agent that can plug into your tools and automate real work.

If this sounds a little too familiar, you’re in the right spot. We’ve put together a practical guide to the best Chatbase alternatives for AI agents that address these headaches and can actually scale with your team.

What is Chatbase?

Chatbase is a no-code tool that helps you build a custom GPT chatbot. You can train it on your own data, like website links, PDFs, or plain text files.

Its main job is to let you embed a chat widget on your site. This widget gives instant, automated answers to visitor questions based on the info you provided. It’s a simple way to make your static help content feel more interactive.

Why look for a Chatbase alternative?

While Chatbase is a decent starting point, many teams eventually hit a wall. Here’s why you might be looking for something with a bit more horsepower.

• The pricing is a guessing game: Chatbase’s pricing runs on message credits, meaning your bill climbs the more people use your chatbot. Then there are the add-ons. Want to remove the "Powered by Chatbase" branding? That's an extra $39 a month. Need another agent? $7 more. Your monthly bill can quickly become a moving target.

• It’s a chatbot, not an agent: This is the most important distinction. Chatbase is great at answering questions, but it can't take action. It can’t check a customer's order status in Shopify, update a ticket in Zendesk, or send a complex issue to the right person. It gives information, but it can't solve problems on its own.

• Nowhere to go when the bot fails: When a chatbot can’t help, the customer is often left hanging. Chatbase doesn’t have a built-in way to smoothly hand the conversation over to a human agent. This leads to a dead-end experience and can cost you customers who just needed to talk to a person.

• It lives on an island: Chatbase works as a standalone widget on your website. It doesn't connect with the helpdesk your support team actually uses every day, like Intercom, Freshdesk, or Gorgias. This means your team has to juggle yet another tool, creating clunky, disconnected workflows instead of making things easier.

How we picked these Chatbase alternatives

We looked at each tool through the lens of solving the core problems with Chatbase. Here’s what we thought was most important:

• Setup and integration: Can you get it running yourself in a few minutes, or are you stuck booking a sales demo just to see the product? Does it plug right into your helpdesk without forcing you to migrate everything?

• Automation and actions: Can the AI do more than just chat? We looked for platforms that let the AI perform tasks, kick off workflows, and connect to other tools your business relies on.

• Knowledge sources: Can the AI learn from all the information scattered across your company? We focused on tools that can pull knowledge from past tickets, internal wikis like Confluence or Notion, and shared Google Docs.

• Testing it safely: Can you trust the AI before you let it talk to your customers? The best tools give you a way to simulate how the AI would perform on your real, historical support conversations.

• Transparent pricing: Is the pricing easy to understand? We preferred straightforward, feature-based plans over confusing per-resolution or per-message fees that punish you for being busy.

A quick comparison of the top Chatbase alternatives

Tool	Best For	Integrates with Helpdesk?	Custom Actions?	Transparent Pricing?	G2 Rating
eesel AI	Deep helpdesk integration & self-serve setup	✅ Yes (Zendesk, Intercom, etc.)	✅ Yes (API calls, triage)	✅ Yes (No per-resolution fees)	N/A
Fin (Intercom)	Teams already using Intercom	✅ Yes (Native)	✅ Yes	❌ No (Per-resolution)	4.5/5
Tidio	E-commerce sites needing live chat	❌ No	❌ No	✅ Yes	4.7/5
Helply	End-to-end ticket resolution	✅ Yes (Zendesk)	✅ Yes	✅ Yes	N/A
BoldDesk	All-in-one helpdesk replacement	✅ Yes (It is the helpdesk)	✅ Yes	❌ No (Per-resolution)	4.5/5
Botpress	Developers needing open-source control	❌ No (Requires custom build)	✅ Yes	❌ No (Usage-based)	4.5/5
Yellow.ai	Large enterprises	✅ Yes	✅ Yes	❌ No (Custom quote)	4.4/5

The 7 best Chatbase alternatives for AI agents

Here’s a closer look at the platforms that go beyond simple Q&A to give you real support automation.

1. eesel AI

eesel AI is an AI platform designed to work with the support tools you already have, like Zendesk, Freshdesk, and Intercom. Instead of adding another separate widget to your website, it works inside your current setup to automate frontline support, draft replies for your human agents, and triage tickets automatically.

The best part? It's completely self-serve. You can sign up and have it running in minutes without ever having to talk to a salesperson.

• What it does well: It integrates with major helpdesks with a single click and can train on everything from past tickets to knowledge scattered across Confluence and Google Docs. It also has a powerful simulation mode, so you can test its performance on thousands of your old tickets before you let it talk to a single customer.

• Keep in mind: It’s built mainly for B2B customer support and ITSM workflows. If you just need a simple bot for a personal website, this might be more than you need.

• Pricing: eesel AI’s pricing is refreshingly clear. Plans start at $299/month ($239/mo if billed annually) for up to 1,000 AI interactions, and the next tier up unlocks training on past tickets and custom AI actions.

2. Fin (by Intercom)

Fin is Intercom’s own AI agent, built to work perfectly within the Intercom platform. It learns from your existing Intercom help articles to resolve customer issues automatically. If your entire support world revolves around Intercom, it’s a powerful choice.

• What it does well: It gives very accurate answers and the handoff to a human agent is seamless because it's all in the same system.

• Keep in mind: You are completely locked into the Intercom ecosystem. The biggest issue is the pricing model. You pay for every single resolution, which can get unpredictable and very expensive as your ticket volume grows.

• Pricing: Fin’s pricing is $0.99 per resolution. That’s on top of what you’re already paying for your Intercom seats, which start at $29/seat/month.

3. Tidio

Tidio is a customer experience platform that bundles live chat, AI chatbots, and marketing tools. It’s a popular option for small businesses and e-commerce stores that want one affordable tool to handle basic customer chats.

• What it does well: It has a visual drag-and-drop builder and specific e-commerce features, like helping with abandoned carts. The free plan is quite generous, making it an affordable starting point.

• Keep in mind: The AI is less of a true "agent" and more of a guided conversational flow. It's not as advanced as dedicated platforms, and you can hit the message limits on the lower-tier plans pretty quickly.

• Pricing: Tidio has a free plan for live chat. The AI agent, called Lyro, is a separate product starting at $32.50/month (billed annually) for 50 AI conversations.

4. Helply

Helply aims to turn basic bots into AI agents that can actually resolve over half of your support tickets from start to finish. It’s focused on making automated chats more effective than just pointing people to static help articles.

• What it does well: It has a unique "Gap Finder" that analyzes tickets and suggests new topics for the AI to learn about. It's great for teams focused on closing knowledge gaps and achieving full ticket resolution.

• Keep in mind: The starting price is higher than some of the simpler tools, and getting the most out of its integrations can take a bit more setup.

• Pricing: Helply’s pricing starts at $99/month, which gets you 2,000 AI answers and one AI agent.

5. BoldDesk

BoldDesk isn't just an AI agent; it's a complete customer service platform. It includes a ticketing system, knowledge base, and live chat, with an AI agent built in. This makes it an option for teams who are looking to switch to a new, all-in-one system.

• What it does well: Everything is in one place. You don't have to connect multiple tools to get a unified support experience.

• Keep in mind: This requires you to move your entire support operation over to their platform, which is a huge project. It also uses a pay-per-resolution pricing model, which can lead to unpredictable costs.

• Pricing: Plans that include the AI agent start at $25/agent/month, but you also have to pay $0.75 for every successful AI resolution. That second part can add up fast.

6. Botpress

Botpress is an open-source platform that gives developers the keys to the kingdom to build highly customized chatbots. It’s made for technical teams who want to build complex logic and deep, custom integrations from scratch.

• What it does well: It's incredibly flexible. Because it's open-source, you have full control and aren't locked into a specific vendor.

• Keep in mind: This is not a no-code tool. It requires serious technical skill to set up and maintain, making it the wrong choice for most support or marketing teams. The usage-based pricing can also be hard to forecast.

• Pricing: Botpress has a free plan to get you started. Paid plans begin at $89/month plus AI spend, which is the cost of the LLM tokens your bot uses.

7. Yellow.ai

Yellow.ai is an enterprise-level platform built for automating conversations at a massive scale. It works across more than 35 channels, including voice, chat, and social media, and is designed for large, global companies.

• What it does well: It’s built for huge, global operations and has incredibly robust features for handling conversations on almost any channel you can think of.

• Keep in mind: This tool is complex and expensive. The setup process is a major project, and the pricing is aimed at the enterprise market. You have to book a demo with their sales team just to see the product.

• Pricing: Yellow.ai doesn't list public pricing. You have to contact sales for a custom quote, which is a non-starter for smaller teams.

This video provides an honest review of the top 10 AI chatbots for your business in 2024, including Chatbase and other alternatives.

The simple way to upgrade to a Chatbase alternative

Ready to move beyond a simple Q&A bot? Here are a few tips for making the switch without causing a massive headache.

• Start with a simulation. Don't just flip a switch and hope for the best. Look for a platform that lets you test its performance on thousands of your actual past support tickets. This gives you a real forecast of how well it will work before it ever interacts with a live customer.

• Integrate, don't replace. Ripping out your entire helpdesk is a huge, disruptive project. Prioritize a tool that plugs into the software your team already uses every day. This minimizes the chaos and lets you see results much faster.

• Think beyond Q&A. The real value of an AI agent is in what it can do. Before you pick a tool, list the top 3-5 repetitive tasks you want to automate. Can it tag a ticket correctly? Escalate it to the right team? Look up a live order status? Search for an "agent" that takes action, not just a "bot" that answers questions.

Ready for a smarter Chatbase alternative?

While Chatbase is a fine place to start, its limits on pricing, automation, and integration often push growing teams to find a better solution. The best modern alternatives offer deep helpdesk integration, true task automation, and predictable pricing that grows with your business, not against it.

eesel AI is a logical next step. It lets you plug a powerful AI agent directly into your existing workflow, test it confidently with your own data, and get it running in minutes. You get the power of a true AI agent without the pain of migrating all your tools or worrying about surprise bills.

Try eesel AI for free