Blog

Hermes Agent for Zendesk works, but API tokens die on April 30, 2027 and the popular MCP server posts public comments by default. Here's the safe wiring.

Customer support approval workflows for refunds, credits, policy exceptions and AI-drafted replies: what Zendesk, Freshservice, Jira, Front, Gorgias and HubSpot offer natively, and how to supervise an AI teammate.

Support data segmentation across Zendesk, Gorgias, Help Scout, Front and Zoho Desk: where tier and plan data lives, how to get it onto tickets, and the plan gates.

The best Microsoft-Decision-1 alternatives in 2026: Jev, OpenAI's Decisions API, Cloudflare Clef-flash and Clef, Perplexity Decider, Rune and Strands Decider, compared on price, context, images and where they run.

Sierra fleming-1 flags phone callers that are likely AI agents. Here is how it works, who can turn it on, what Sierra has not published, and what to do with a flagged call.

Microsoft-Decision-1 scores fixed answer options instead of writing text. How it works, how to call it, what its benchmarks claim and where it fits in support.

Microsoft-Decision-1 pricing explained: $0.042 per million input tokens, free output, what a decision really costs, and how it stacks up against Jev, Clef-flash and OpenAI.

Hermes Agent for Shopify customer support works best as an order-lookup helper for your team. Here's which Shopify doors it can open, and the two that stay shut.

AI customer service outsourcing no longer means renting cheaper people. Here are the four options, what each really costs, and what to ask before you sign.