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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustration of a Help Scout inbox splitting into two routes for adding AI: native Help Scout AI and a third-party agent
Guides

AI for Help Scout: how to add AI to your inbox in 2026

There are two ways to add AI for Help Scout: turn on native Help Scout AI, or plug in a third-party agent like eesel. Here is how each works and what it costs.

Rama Adi NugrahaRama Adi NugrahaSep 5, 2026
Illustration of a Front shared inbox with an AI agent reading and drafting replies
Guides

AI for Front: how to add AI to your inbox in 2026

There are two ways to add AI for Front: turn on native Front AI add-ons, or plug in a third-party agent like eesel. Here is how each works and what it costs.

Alicia Kirana UtomoAlicia Kirana UtomoSep 5, 2026
Illustration of a support team adding AI agents to a Freshdesk helpdesk
Freshdesk AI

AI for Freshdesk: how to add AI agents to your helpdesk in 2026

Two ways to add AI for Freshdesk in 2026: Freshdesk's own Freddy AI (billed per session) or a third-party layer like eesel that joins your queue per ticket.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieSep 5, 2026
AI for Gorgias illustration showing two routes into one ecommerce helpdesk inbox
Gorgias AI

AI for Gorgias: the two routes and what each really costs

AI for Gorgias comes down to two routes: turn on the native AI Agent, or add a layer on top. Here is how each one works, and what each really costs.

Rama Adi NugrahaRama Adi NugrahaSep 4, 2026
Illustrated banner showing ChatGPT connecting to the ServiceNow AI Platform
AI in customer support

ChatGPT for ServiceNow: the real ways to connect them in 2026

Four real ways to get ChatGPT working with ServiceNow, from native Now Assist to the MCP Server bridge to a lighter Slack-first layer, with the costs spelled out.

Rama Adi NugrahaRama Adi NugrahaSep 4, 2026
Illustration of a support team adding AI agents to a Zendesk queue
Zendesk AI

AI for Zendesk: how to add AI agents to your queue in 2026

Two ways to add AI for Zendesk in 2026: Zendesk's native AI agents (billed per resolution) or a third-party layer like eesel that joins your queue.

Rama Adi NugrahaRama Adi NugrahaSep 4, 2026
ChatGPT connecting to Confluence, Atlassian's wiki and knowledge base
AI in the workplace

ChatGPT for Confluence: how to connect them in 2026

There is no official ChatGPT app for Confluence. Here are the four real ways to connect ChatGPT to your Confluence wiki, and where each one breaks.

Rama Adi NugrahaRama Adi NugrahaSep 4, 2026
Illustration of an AI chat assistant helping a shopper on a Shopify storefront
Shopify AI

ChatGPT for Shopify customer support: 4 ways to add AI in 2026

There are four real ways to put ChatGPT-style AI on your Shopify support, and the free one is probably already installed. Here is what each route does, costs, and skips.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieSep 4, 2026
Illustration of a chat widget and an AI assistant answering customer messages in a Freshchat-style live chat
Guides

ChatGPT for Freshchat: 4 ways to add AI to your live chat in 2026

There are four real ways to put ChatGPT-style AI into Freshchat, and one is probably already running. Here is what each route does, costs, and skips.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieSep 4, 2026

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