Blog

AI agent coaching for support means two things: teaching your AI agent to answer well, and using AI to coach your human agents. Here's how to do both.

Separate Agent Builder, Anthropic’s API, and Claude Agent SDK, then decide whether to build an agent application or operate a support teammate through eesel CLI.

Separate Shopify’s agentic storefronts and developer protocols from support operations, then use eesel CLI to inspect and configure a Shopify-connected teammate.

A hands-on comparison of 10 agentic customer service software platforms, with the write actions each one really takes and the billing unit that decides your invoice.

Understand Stripe’s role in ACP, its current agentic-commerce integration paths, and how to prepare post-purchase support through eesel CLI.

Understand ACP, how it differs from payment and fraud protocols, and how eesel CLI helps your team operate post-purchase support.

Prepare product data, checkout permissions, and post-purchase support for agentic commerce, with a practical eesel CLI workflow for your store’s support teammate.

The six-step Admin Center setup for Zendesk AI agents, what they cost now that Zendesk publishes its per-resolution rate, and how to choose between the bundled agent and a marketplace one.

Understand current and legacy Zendesk AI agent API-channel setup, then see how eesel CLI provides a separate way to configure an eesel teammate in Zendesk.