Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to manage Zendesk ticket views for solved and reopened tickets
A practical guide to creating and managing Zendesk ticket views for solved, closed, and reopened tickets with step-by-step instructions.
Stevia PutriFeb 25, 2026How to create unassigned ticket views in Zendesk: A complete guide
A practical guide to creating and managing unassigned ticket views in Zendesk, including how to catch lost tickets that fall outside your existing views.
Stevia PutriFeb 25, 2026How to customize Zendesk view columns: A complete guide for 2026
Master Zendesk view column customization with this step-by-step guide. Learn to add, remove, and reorder columns for better ticket organization.
Stevia PutriFeb 25, 2026Zendesk view conditions and sorting: A complete guide for 2026
Master Zendesk views with this complete guide to conditions and sorting. Learn how to organize tickets, avoid common pitfalls, and optimize your support workflow.
Stevia PutriFeb 25, 2026How to add and use Zendesk view group SLA column
Step-by-step guide to adding Group SLA columns in Zendesk views, including configuration tips, sorting options, and best practices for Enterprise teams.
Stevia PutriFeb 25, 2026Zendesk view personal vs shared: A complete guide for 2026
Understand when to use personal vs shared views in Zendesk, how to organize them effectively, and expert tips for managing view limits.
Stevia PutriFeb 25, 2026How to add and use Zendesk view SLA columns: A complete guide
A step-by-step guide to adding SLA columns in Zendesk views, understanding their behavior, and using workarounds to track breached tickets.
Stevia PutriFeb 25, 2026Zendesk views permissions explained: Who sees what and how to configure access
A practical guide to understanding Zendesk view permissions, including who can see personal and shared views, how to configure access by role, and troubleshooting common visibility issues.
Stevia PutriFeb 25, 2026How to auto-refresh Zendesk views: A complete guide for 2026
Zendesk views don't auto-refresh natively. This guide covers workarounds, browser extensions, and better alternatives to keep your ticket queue current.
Stevia PutriFeb 25, 2026Ready to hire your AI teammate?
Set up in minutes. No credit card required.