Blog

Understand when to use personal vs shared views in Zendesk, how to organize them effectively, and expert tips for managing view limits.

A step-by-step guide to adding SLA columns in Zendesk views, understanding their behavior, and using workarounds to track breached tickets.

A practical guide to understanding Zendesk view permissions, including who can see personal and shared views, how to configure access by role, and troubleshooting common visibility issues.

Zendesk views don't auto-refresh natively. This guide covers workarounds, browser extensions, and better alternatives to keep your ticket queue current.

Discover how to automatically tag tickets in Zendesk based on reply activity, even without a native reply counter. Includes workarounds and AI alternatives.

A practical guide to the Zendesk automation API with working code examples, authentication setup, and common automation patterns for developers.

Discover proven methods to automate old ticket archiving in Zendesk from native automations to third-party solutions and learn why modern AI approaches offer a better alternative.

Master Zendesk skills-based routing with this practical guide. From setting up skills to configuring automations, learn how to route tickets to the right agents automatically.

Master the Zendesk automation audit log with this step-by-step guide. Learn how to track automation changes, troubleshoot issues, and keep your support workflows running smoothly.