Blog

Support teams using Zendesk Explore must migrate legacy dashboards before December 31, 2026. This guide covers timelines, migration steps, common issues, and how to make the transition smoothly.

A practical guide to understanding and using the Zendesk Explore messaging dataset, covering key metrics, report building, and how to turn data into actionable insights.

A practical guide to tracking agent replies in Zendesk Explore, including metric definitions, report creation, and practical use cases for support teams.

A practical guide to understanding and configuring the first reply time metric in Zendesk Explore, including troubleshooting common issues.

A practical guide to understanding and using the full resolution time metric in Zendesk Explore, including how to build reports and interpret the data.

A step-by-step guide to tracking reopened tickets in Zendesk Explore, understanding what the metric means, and using the data to improve first-contact resolution.

Master Zendesk Explore's ticket resolution metrics with this practical guide. Understand the critical difference between "solved tickets" and "tickets solved" and build accurate reports.

A detailed comparison of Zendesk Explore Professional and Enterprise plans, covering real-time dashboards, data refresh rates, sharing capabilities, and pricing to help you choose the right analytics tier.