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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustration of a Gorgias AI Agent taking order, return and subscription actions for a support team
Guides

Gorgias AI Agent actions and automated tasks: what it does and how to set it up in 2026

Understand Gorgias AI Agent actions, skills, permissions, and billing, then test an alternative Gorgias teammate with eesel CLI.

Riellvriany IndriawanRiellvriany IndriawanSep 8, 2026
Illustration of two people reviewing charts and speed dials around a Gemini spark, representing Gemini 3.8 Flash pricing
Trending

Gemini 3.8 Flash pricing: every rate, the hidden cost, and the catch

Gemini 3.8 Flash costs $0.75/$3.75 per 1M tokens, exactly what 3.7 Flash costs. But the sticker price hides a verbosity tax, and both numbers double on 1 January 2027.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieSep 8, 2026
Illustration of token pricing and cost stacks for the Claude Mythos 5.1 model
Trending

Claude Mythos 5.1 pricing: every rate, the cache-read cut, and who can actually use it

A full breakdown of Claude Mythos 5.1 pricing: base rates, batch, cache writes, and the $0.25 cache read that is the real story, plus why Mythos costs the same as Fable 5.1.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieSep 8, 2026
Illustration of image inspection connected to code and a chart
Guides

Gemini Agentic Vision: how it works and how to test it

Learn how Gemini Agentic Vision inspects images, what to verify before using its answers, and how eesel CLI helps test a separate support decision.

Alicia Kirana UtomoAlicia Kirana UtomoSep 8, 2026
Illustration of documents, workflow controls, and service-desk deployment
Guides

Freshservice AI agent setup: build, test, and deploy in 2026

Set up Freshservice AI Agent Studio with current channel and testing controls, then compare an eesel teammate using a practical CLI-led setup check.

Riellvriany IndriawanRiellvriany IndriawanSep 8, 2026
Illustration of an AI agent answering IT support questions inside a service desk
Guides

Freshservice AI agent: Classic, Studio, and CLI alternatives

Compare Freshservice's Classic agent and AI Agent Studio, then use eesel CLI to test a separate helpdesk teammate against your IT support procedures.

Alicia Kirana UtomoAlicia Kirana UtomoSep 8, 2026
Illustration of support agents reviewing AI-assisted customer conversations
Guides

Freshdesk Email AI Agent: setup, pricing, and testing in 2026

What Freshdesk's current Email AI Agent handles, how to test follow-up replies, and how eesel CLI lets you evaluate an alternative Freshdesk teammate.

Rama Adi NugrahaRama Adi NugrahaSep 8, 2026
Illustration of support agents reviewing AI-assisted work
Guides

Freshdesk AI agent session consumption: email, chat and costs

Understand current versus legacy Freddy session counting, session packs and usage reports, then inspect an alternative Freshdesk workflow with eesel CLI.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieSep 8, 2026
Illustration of a support team reviewing an AI-assisted conversation
Guides

Freshdesk AI agent best practices: 7 rollout checks for 2026

Seven practical checks for Freshdesk AI: source coverage, instructions, handover, rollout scope, quality, costs and an eesel CLI evaluation workflow.

Alicia Kirana UtomoAlicia Kirana UtomoSep 8, 2026

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