Blog

A hands-on look at the Gladly AI chatbot (Sidekick): how it works, what it resolves, real pricing, what users say, and where it fits.

How Kustomer AI deflection actually works through Concierge, what it really costs, where it falls short, and how to get deflection that solves tickets instead of suppressing them.

A hands-on look at the Dixa AI agent (Mim): what it resolves, the demo-gated pricing, where it falls short, and how to get an agentic agent without switching helpdesks.

A practical guide to AI auto-reply in Help Scout: what AI Drafts and AI Answers actually do, how to turn them on, what they cost, and how to keep the bot from sending wrong answers.

A practical guide to using AI for Freshservice tickets: what Freddy AI actually does, where it falls short, and how to layer a dedicated AI agent on top.

AI content is good enough to publish, and most of it shouldn't be. Here's the honest, data-backed answer on whether AI content works for B2B marketing.

How ticket routing works in HubSpot Service Hub, why the smartest routing is locked to Enterprise, and how to add AI-driven routing on any tier.

Gladly markets itself against 'deflection bots', but its Sidekick AI resolves tickets autonomously. Here's what Gladly AI deflection really is, what it costs, and the trade-offs.

How Dixa's AI deflection works through its Mim agent, the flat-rate pricing angle, where it's gated, and how to think about deflection on your own terms.