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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Getting energy back to support customers: Altid Energy's Zendesk AI setup
Altid Energy use eesel AI to automate their support by providing instant drafted replies for their support agents.

11 article examples: A practical guide to better writing
This guide breaks down 11 of the most common types of articles, using real-world examples to show you what makes them work. We’ll cover everything from informational posts that use the inverted pyramid to persuasive op-eds and narrative profiles.

How to automate Zendesk tickets in 2026: A complete guide
Struggling with high ticket volume in Zendesk? This guide breaks down how to automate Zendesk tickets using native tools, third-party apps, and modern AI agents to boost efficiency.

The 5 best automated SEO software tools I'm using in 2026
Automated SEO software can help streamline workflows by handling routine processes like keyword research and technical audits. This article reviews five of the top tools to help with content creation, technical SEO, and reporting.

I tested the 6 best automated SEO tools (here’s my list)
Automated SEO tools use AI to handle repetitive tasks like keyword research, content creation, and technical audits, freeing you up to focus on strategy. We review the top 6 tools to help you choose the right one for your needs, from scaling content with eesel AI blog writer to automating technical fixes with Alli AI.

A practical guide to setting up automatic WhatsApp replies for Zendesk in 2026
Discover the best ways to manage automatic WhatsApp replies for Zendesk. We look at Zendesk's native tools, flexible API options, and complementary AI extensions to help you manage the 24-hour response window and enhance customer support.

The 5 best AI apps for Zendesk ticket classification in 2026
Looking to enhance your Zendesk setup? We reviewed the best AI apps to help you optimize ticket classification. See our top 5 picks for 2026.

I reviewed the 6 best AI customer support agents for 2026 (and found a clear favorite)
The AI customer support market is full of hype. I cut through the noise with a hands-on review of the 6 best AI agents to see which ones actually deliver on their promises.

I tested 15 platforms to find the 6 best AI FAQ bot tools for 2026
Tired of answering the same questions over and over? We reviewed the top platforms to find the best AI FAQ bot to automate your support. See our top 6 picks for 2026, including pricing, pros, and cons to help you choose the right tool for your business.
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