Blog

Master Zendesk Explore metrics with this practical guide. Learn built-in metrics, create custom calculated metrics, and build reports that drive better support decisions.

A comprehensive guide to exporting data from Zendesk, covering native export options, the Zendesk API, and alternative methods for backup, migration, and analysis.

A practical guide to exporting Zendesk tickets in any format, whether you're on Team, Growth, or Enterprise plans. Covers native exports, API methods, and alternatives.

Discover how to export your Zendesk help center articles with our complete guide covering API methods, free third-party apps, migration services, and PDF export options.

Zendesk macros save time when they work. This guide covers the most common macro issues and how to fix them, plus a look at AI alternatives that eliminate macro maintenance entirely.

A practical guide to configuring Zendesk's offline messaging features, covering both Chat and Messaging setups with step-by-step instructions.

A comprehensive troubleshooting guide for fixing Zendesk notification issues, covering triggers, SPF records, email deliverability, and agent settings.

Staying current with Zendesk's weekly release notes can be overwhelming. This guide breaks down how to track updates effectively and what the latest AI features mean for your team.

A practical guide to diagnosing and fixing Zendesk skills-based routing problems, from configuration errors to omnichannel conflicts.