Blog

The real challenges of using AI with Zendesk and Freshdesk - pricing surprises, knowledge-base gaps, setup pain - and the solutions that actually work.

Discover the key features of Zendesk AI and Advanced AI. Our guide covers features, pricing, and capabilities to help you decide which plan best supports your team's goals.

Explore what Zendesk is used for in 2026. We cover its main products like Support and Sell, analyze its tiered pricing options, and discuss how to maximize its extensive features.

There are many AI options for Zendesk, but between eesel AI and Forethought which is better for you? Learn about what makes them different.

This guide shows you how to set up an AI-powered knowledge base in Zendesk, what tools you’ll need, and how eesel AI can help you do it better.

For everything Zendesk AI, look no further. Setup guides, top tips, and common questions explained.

A comprehensive guide to understanding and configuring roles and permissions in the Zendesk Admin Center, covering standard roles, custom roles, and workspace permissions.

A complete walkthrough of the Zendesk Admin Center covering navigation, key sections, AI capabilities, and practical tips for administrators in 2026.

Zendesk advanced AI actions offer powerful automation to help teams scale. This guide breaks down what they are, how to maximize their potential, and introduces eesel AI as a complementary option to further enhance your customer support.