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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to build a Zendesk ticket sidebar app: A complete guide for developers
A step-by-step developer guide to building apps for the Zendesk ticket sidebar, from manifest configuration to working with ticket data via the Zendesk Apps Framework.
Stevia PutriMar 2, 2026Zendesk app request API: A complete developer guide for 2026
A comprehensive guide to making API requests from Zendesk apps, including the ZAF request() method, authentication options, and practical code examples.
Stevia PutriMar 2, 2026How to manage Zendesk billing and plan changes: Complete guide
A practical guide to managing your Zendesk subscription, from changing billing cycles to upgrading plans and canceling your account.
Stevia PutriMar 2, 2026How to route billing inquiries to finance in Zendesk
A step-by-step guide to routing billing inquiries to your finance team in Zendesk, from basic trigger setup to advanced AI-powered routing.
Stevia PutriMar 2, 2026Zendesk CC vs follower: What's the difference and when to use each
A clear guide to understanding Zendesk CCs vs followers, including visibility differences, use cases, and step-by-step setup instructions.
Stevia PutriMar 2, 2026How to enable multiple agents on one Zendesk ticket: A complete guide
Discover practical workarounds for Zendesk's single assignee limitation, from CCs and followers to light agents and side conversations.
Stevia PutriMar 2, 2026How to exclude ticket types from Zendesk CSAT surveys
A step-by-step guide to excluding internal tickets, spam, and specific ticket types from Zendesk CSAT surveys using tags, groups, and automation conditions.
Stevia PutriMar 2, 2026How to set up Zendesk CSAT follow-up questions: A complete guide
A practical guide to configuring and optimizing Zendesk CSAT follow-up questions to understand customer feedback and improve support quality.
Stevia PutriMar 2, 2026Ready to hire your AI teammate?
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