Blog

A comprehensive guide to understanding and configuring roles and permissions in the Zendesk Admin Center, covering standard roles, custom roles, and workspace permissions.

Master Zendesk agent groups with our comprehensive guide. From basic creation to strategic structuring, learn how to organize your support team for maximum efficiency.

A practical guide to understanding and implementing Zendesk API OAuth scopes for secure API authentication.

Master Zendesk's tiered API rate limits with this developer guide covering plan-specific limits, error handling, monitoring strategies, and optimization techniques.

A complete guide to generating Zendesk API tokens, from enabling token access to making your first authenticated API request.

A comprehensive guide to understanding and using Zendesk audit log events for account monitoring, troubleshooting, and compliance.

Exporting Zendesk audit logs is essential for compliance and security. Learn both the UI and API methods with this complete guide.

A step-by-step guide to configuring Zendesk brand host mapping, including DNS setup, SSL certificates, and multi-brand considerations.

A practical guide to finding Zendesk brand assets and customizing your help center with your own logo and favicon.