Blog

Zendesk macros save time when they work. This guide covers the most common macro issues and how to fix them, plus a look at AI alternatives that eliminate macro maintenance entirely.

A practical guide to configuring Zendesk's offline messaging features, covering both Chat and Messaging setups with step-by-step instructions.

A practical guide to configuring Zendesk multi-brand routing using triggers, omnichannel routing, and AI automation for efficient ticket distribution.

A comprehensive troubleshooting guide for fixing Zendesk notification issues, covering triggers, SPF records, email deliverability, and agent settings.

A practical guide to setting up automatic ticket assignment based on organization in Zendesk, covering both native triggers and simpler alternatives.

Discover how to set up round robin ticket assignment in Zendesk using native features or third-party apps to evenly distribute work across your support team.

A practical guide to tracking Zendesk SaaS changelog updates, recent AI agent releases, upcoming breaking changes, and how to keep your help desk current.

Zendesk announced major product changes including the retirement of Zendesk Sell by August 2027. Here's what customers need to know about data exports, migration paths, and alternative solutions.