Top 7 integrations every ecommerce chatbot should support in 2025

An ecommerce chatbot can answer questions 24/7, which is great. But if it isn't connected to your other tools, it's basically a helpful store assistant who’s locked out of the stockroom and can't use the cash register. It can talk a good game, but it can’t actually do much. The real magic happens with integrations that connect your chatbot to the software you already use, creating one smooth, automated experience.

This guide will walk you through the essential connections that turn a simple chatbot into a tool that brings in revenue and automates support. We’ll cover the non-negotiable integrations every online store needs and show you how to pick a platform that brings everything together without making you overhaul your entire tech setup.

Understanding ecommerce chatbot integrations

What do we mean by "integrations"? Think of them as bridges that let your chatbot talk to your other software platforms in real-time. These connections allow data to flow freely between your bot and your ecommerce platform, help desk, CRM, and other tools you rely on.

Instead of just spitting out pre-written answers, an integrated chatbot can access live information and actually get things done. For instance, it can:

• Look up an order status directly from your Shopify store.

• Create a new support ticket in Zendesk.

• Check a customer's purchase history from your CRM.

• See if an item is in stock right now.

Without integrations, a chatbot is stuck in its own little world, mostly good for answering basic FAQs. With them, it becomes the central hub for handling sales and support tasks automatically, giving your customers accurate, personalized help that actually solves their problems.

How we chose these integrations

When we put this list together, we didn't just pick integrations that sounded cool. We focused on the ones that actually make a difference to an ecommerce business: boosting sales, making customers happier, and saving your team from headaches.

We looked for connections that consistently separate a basic bot from a high-performing one by asking a few key questions:

• Does it directly help make sales? Can it help convert shoppers, win back abandoned carts, or bump up the average order value?

• How much support can it automate? Does it meaningfully cut down on repetitive questions and free up your agents for more important work?

• Can it create personal experiences? Does it let the chatbot use customer history to provide tailored, relevant help?

• Is it a pain to set up? Can you get it running without needing a team of developers on standby?

The integrations you'll see below are the ones that ticked all these boxes. They're the foundation of a smart ecommerce automation strategy.

The 7 must-have ecommerce chatbot integrations

Here are the seven must-have integrations that will transform your chatbot from a simple Q&A tool into a core part of your ecommerce machine.

1. Ecommerce platform integration (Shopify, BigCommerce)

Let's start with the big one. This is non-negotiable. Connecting your chatbot directly to your ecommerce platform, like Shopify or BigCommerce, gives it access to all your product, order, and customer data. It’s what allows your bot to answer the most common customer question of all time: "Where is my order?"

An AI chatbot providing an order status update by integrating directly with Shopify.

Beyond just tracking orders, this integration lets the bot check stock levels, pull up product details, and even help shoppers find the exact items they’re looking for. Without it, your chatbot is little more than a fancy FAQ page.

2. Help desk integration (Zendesk, Gorgias, Freshdesk)

Your chatbot isn't going to solve every single problem, and that's perfectly fine. A smooth help desk integration makes sure that when a person is needed, the handoff is seamless. The chatbot can ask a few initial questions, create a ticket in a platform like Zendesk, Gorgias, or Freshdesk, and send it to the right agent with all the context they need.

An AI copilot drafts a reply for a password reset query within the Zendesk interface, showing seamless help desk integration.

This is where you need to be careful. Some platforms force you to switch over to their own help desk, which can be a massive project. It's much better to find a tool that simply plugs into the system you already have. For instance, a tool like eesel AI is built to connect with your current help desk in minutes. It automates your frontline support without you having to ditch the tools your team already uses every day.

This approach also helps you sidestep the confusing, resolution-based pricing that many native AI tools use.

• Zendesk AI: It’s part of their Suite Team plans (which start at $55 per agent, per month), but you need a pricey "Advanced AI" add-on for more custom features. Their pricing is based on "automated resolutions," which can be hard to predict and control.

• Gorgias AI Agent: This is an add-on to their standard help desk plans. The AI costs an extra $0.90 for every resolution it automates, meaning your bill goes up the better it performs.

• Freshdesk’s Freddy AI: This platform also uses usage-based pricing. The AI Agent is $100 for every 1,000 "sessions," and the agent-assist tool is a separate $29 per agent, per month on top of their Pro plan.

3. Shipping and logistics integration

While your ecommerce platform knows an order has shipped, a direct link to your shipping provider tells the whole story. By connecting to shipping APIs, your chatbot can give customers real-time tracking updates, let them know about any delays, and answer specific questions about shipping costs or delivery times.

This proactive communication makes customers less anxious and reduces "where is my order?" tickets, letting your support team focus on issues that actually need a human brain to solve.

4. Payment gateway integration (Stripe, PayPal)

This is where your chatbot stops just talking and starts selling. By connecting to a payment gateway like Stripe or PayPal, your chatbot can help customers finish their purchase right inside the chat. This is a huge help for recovering abandoned carts. Just imagine a shopper leaves your site, and a bot on WhatsApp follows up, answers one last question, and then gives them a link to a checkout that’s already filled out.

It removes the annoying friction from buying online and turns a simple chat into a finished sale.

5. CRM integration (HubSpot, Salesforce)

If you want to stop treating every customer like a stranger, you need a CRM integration. It gives your chatbot access to a customer's entire history with your brand, including past purchases, support questions, and any noted preferences.

With this context, the bot can offer truly personal product recommendations, thank a customer for their loyalty, and provide support that feels like a continuation of their last conversation. Just keep in mind that all-in-one platforms can get expensive. HubSpot's Service Hub starts at $800 a month, and Salesforce's Service Cloud has similar per-user pricing, with AI features often costing extra.

6. Marketing automation integration (Klaviyo, Mailchimp)

Your chatbot is talking to potential customers all day. It's a goldmine for your marketing lists. By connecting it to a marketing platform like Klaviyo or Mailchimp, you can automatically add new people to your email or SMS campaigns, send personalized follow-ups, and group customers based on what they talked about with the bot.

For example, a customer who asks about a specific type of product can be automatically tagged and dropped into an email sequence for that category. It’s a simple way to make sure your marketing is always relevant.

7. Internal knowledge base integration (Confluence, Google Docs, Notion)

Your public-facing FAQ is just the tip of the iceberg. The real, detailed info about your products and policies is probably sitting in internal documents. An integration with your internal knowledge bases, like Confluence, Notion, or Google Docs, makes sure your chatbot has access to the single source of truth.

The eesel AI dashboard showing how easy it is to connect various internal knowledge bases like Confluence, Notion, and Google Docs.

This is something that sets modern AI platforms apart. Many older bots can only learn from public help center articles, but a tool like eesel AI can securely connect to all your internal knowledge. This lets it give much more accurate and detailed answers, both in your customer-facing chatbot and in the internal AI assistant your support team uses in Slack or MS Teams.

A comparison of top chatbot integrations

To help you see how all these pieces fit together, here’s a quick breakdown of what each integration does and why it matters.

Integration Type	Primary Function	Key Business Benefit
Ecommerce Platform	Access orders, products, & customer data	Enables core functions like order tracking & product recommendations.
Help Desk	Create, update, & escalate support tickets	Streamlines agent workflow & ensures smooth human handoff.
Shipping & Logistics	Provide real-time, detailed tracking	Reduces "Where is my order?" tickets & improves customer trust.
Payment Gateway	Process payments within the chat	Increases conversion rates & recovers abandoned carts.
CRM	Access customer history & preferences	Delivers highly personalized & context-aware interactions.
Marketing Automation	Capture leads & trigger campaigns	Nurtures leads & improves marketing relevance.
Internal Knowledge	Access internal docs & policies	Provides more accurate answers for both customers & agents.

How to choose a chatbot with the right integrations

Picking a chatbot platform is less about the bot itself and more about how well it connects with the tools you already use. Here are four things to look for:

1. Prioritize "plug-in" over "rip-and-replace." The biggest mistake you can make is choosing a platform that forces you to move away from your current help desk or CRM. Look for tools designed to work with what you have. eesel AI, for example, is built on one-click integrations that go live in minutes, not months.

2. Make sure the bot can learn from everything. Your company's knowledge is spread out everywhere, help articles, past support tickets, internal wikis, you name it. A truly smart AI should be able to learn from all of it. Check that the platform can connect to sources like Confluence, Google Docs, and your past support conversations.

3. Test it before you trust it. You shouldn't have to launch a bot to find out how well it works. Platforms like eesel AI have a simulation mode that lets you test the AI on thousands of your past support tickets. This gives you a clear forecast of its automation rate before it ever talks to a real customer.

The eesel AI simulation mode dashboard, forecasting the automation rate based on historical support tickets.

4. Watch out for sneaky pricing. Many chatbot providers charge you per "resolution," which means your bill goes up as the bot does a better job. That’s a pretty clear conflict of interest. Look for platforms with flat, predictable pricing so you don't get penalized for automating successfully.

The bottom line: Unify your tools, don't just add another one

At the end of the day, a great ecommerce chatbot doesn’t just add another tool to your collection. It should be the thing that ties all your other tools together and makes them work better.

The right integrations let your chatbot go beyond just answering questions and start taking action, driving sales, solving support issues, and delivering the kind of personal experiences that make customers stick around.

If you’re ready to build a chatbot that connects with your entire tech stack, you can get started with eesel AI in a few minutes. It's completely self-serve, so you can connect your help desk and knowledge sources today and see exactly how much you can automate.