The 5 best Jira AI apps to try in 2026

Let's be honest. Jira is powerful, and because it is such a robust platform, there is often a lot to manage. If you’ve ever shut your laptop feeling like you spent a significant amount of time updating tickets, grooming backlogs, and chasing down statuses, you’re definitely not alone. Many Jira admins and project managers handle a high volume of administrative work to keep their projects running smoothly.

The good news is that a new wave of AI is starting to make this process even easier. The best Jira AI apps are turning Jira from a strong tracking platform into a smarter work hub that automates everyday tasks. They can triage support tickets, draft user stories, and find the answers you need, letting your team focus on the work they do best.

This post is a helpful guide to the top 5 Jira AI apps I've found. We’ll break down what each one does, who it’s for, and what it costs, so you can find the right fit for your team.

What are Jira AI apps?

Jira AI apps are integrations that use artificial intelligence to automate tasks, offer smart suggestions, and generally enhance your experience right inside your Jira environment. Think of them as a smart assistant that handles the most repetitive parts of your day.

They can do a whole range of things:

• Generating content: They can summarize long ticket threads, help draft technical user stories, or even pull together release notes from a list of completed issues.

• Automating workflows: These tools can automatically sort incoming support tickets, assign tasks to the right person based on the ticket's content, and suggest improvements to your existing processes.

• Searching and analyzing data: Instead of wrestling with complex Jira Query Language (JQL), you can just ask a question in plain English to find what you need. These apps can also spot duplicate issues and pull in relevant docs from your knowledge base.

• Managing service requests: For teams using Jira Service Management, some of these apps can act as a frontline support agent, answering common questions and resolving tickets before they ever reach a human.

Jira has built an impressive ecosystem and marketplace, and it’s not just for developers anymore. Teams in ITSM, marketing, HR, and operations are all using these tools to streamline how they work in Jira.

How we chose the best Jira AI apps for this list

To help your team find the right solutions, we judged dozens of tools on a few criteria that actually matter to busy teams:

• Ease of setup: How quickly can you get it up and running? We prioritized tools that are truly self-serve, letting you connect to Jira and see value in minutes.

• Core functionality: Does it solve a real problem? We looked for apps that do more than just offer neat party tricks, focusing on things like genuine support automation, smart project management, or smooth code integration.

• Integration depth: How well does it play with your other tools? The best apps connect not just to Jira, but to your entire knowledge ecosystem, like Confluence, Slack, and other sources.

• Customization and control: Can you make it work for your team? We leaned towards tools that give you fine-grained control over the AI’s behavior, letting you define your own workflows to match your specific needs.

• Pricing transparency: Is the pricing model clear and predictable? Jira offers tiered plans to match different team sizes, and we looked for external apps with straightforward pricing models.

Comparison of the top Jira AI apps in 2026

The 5 best Jira AI apps to improve your workflow in 2026

Here’s our detailed breakdown of the tools that made the cut.

1. eesel AI

eesel AI is a powerful AI platform built for support and service teams. It plugs directly into Jira Service Management and acts as an autonomous frontline agent. It learns from your historical tickets, Confluence pages, and other knowledge sources to resolve user issues. The whole idea behind eesel AI is to make your service desk even more efficient, working harmoniously within the helpdesk you already use.

Pros:

• Go live in minutes: It has a truly self-serve setup. You can connect to JSM, start training the AI on your data, and be running simulations in under 10 minutes.

• Learns from your real data: Instead of giving generic answers, it analyzes your past tickets to understand your specific issues and brand voice from day one.

• Total workflow control: You get to decide exactly which tickets the AI handles. You can use the prompt editor to customize its actions, like triaging issues or calling an external API to look up order info.

• Risk-free simulation: Before the AI ever interacts with a live user, you can test it on your past tickets to see exactly how it would have performed and get an accurate resolution rate.

Cons:

• It’s specifically focused on customer-facing and internal support, so it may not be the primary choice for tasks like deep code analysis.

Pricing:

eesel AI's pricing is based on a flat monthly fee for a set number of AI interactions, providing predictable costs for your team.

• Team Plan: $299/month ($239/month if billed annually) for up to 1,000 AI interactions.

• Business Plan: $799/month ($639/month if billed annually) for up to 3,000 AI interactions, unlimited bots, and the ability to train on past tickets.

• Custom Plan: Available for teams with more advanced needs.

Why we chose it:

While many tools offer general AI features, eesel AI is an excellent complementary tool for solving specific ticket resolution needs. Its ability to pull knowledge from scattered sources and let you safely test everything makes it a great addition to your Jira setup.

2. Atlassian Intelligence (Rovo)

This is Atlassian's own native AI, built directly into Jira, Confluence, and the rest of their suite. It’s a mature, reliable feature designed as a general-purpose assistant to help with day-to-day tasks like creating JQL queries with plain English, summarizing comment threads, and generating automation rules.

Pros:

• It’s already built-in, so there’s no extra setup or installation required for eligible plans.

• It’s excellent for quick, individual productivity boosts across the entire Atlassian ecosystem.

• The natural language to JQL feature is a standout, making powerful reporting accessible to everyone.

Cons:

• As a native general-purpose tool, it may lack some of the hyper-specialized customization found in dedicated automation apps.

• It is naturally optimized for the Atlassian suite, so teams with extensive data in external sources like Google Docs may look to specialized integrations to bridge those gaps.

• Actions are often applied directly, so teams looking for sandbox testing before deployment might pair it with simulation-capable tools from the marketplace.

Pricing:

Atlassian Intelligence is included with Jira Cloud Premium and Enterprise plans.

Why we chose it:

As the built-in option, it's the most seamless way for teams to start using AI in Jira. It handles the basics perfectly and serves as a fantastic personal productivity helper within the world-class Jira platform.

3. Smart AI for Jira

Smart AI for Jira is an Atlassian Marketplace app that focuses on speeding up project management tasks directly within a ticket. It is a specialized tool that makes your existing Jira setup even better by assisting with issue refinement.

Pros:

• It’s great for automatically breaking down large epics or user stories into smaller sub-tasks.

• The AI chat helps generate useful content like acceptance criteria and test cases.

• Admins have fine-grained control over which projects can access these helpful features.

Cons:

• Its functionality is primarily focused on actions within an individual ticket rather than broad queue management.

• You may need to manage your own API keys for large language models, which adds a step to the initial setup process.

Pricing:

Starts at $1.15 per user per month for teams up to 50 users. Check the Atlassian Marketplace for the most current pricing tiers.

Why we chose it:

This is a solid choice for project managers who want to enhance their Jira experience during sprint planning and issue creation. Its work-breakdown feature is a helpful time-saver.

4. Codeium (now Windsurf)

Codeium, part of Windsurf, is an AI toolkit that works within the Jira ecosystem to benefit development teams. It helps close the gap between writing code and tracking work by assisting with issue creation directly from code comments.

Pros:

• It creates a helpful link between the codebase and Jira, reducing context-switching for developers.

• It can help identify technical debt and generate tickets to address it within your Jira projects.

• It integrates with popular systems like GitHub and GitLab, further extending Jira's reach.

Cons:

• It is a specialized tool for developers and may not provide as much value for non-technical teams.

• The focus is mainly on issue creation rather than the full management of the ticket lifecycle.

Pricing:

• Free Plan: Includes a 2-week Pro trial and 25 prompt credits per month.

• Pro Plan: $15 per user/month for 500 prompt credits.

• Teams Plan: $30 per user/month for centralized billing and admin features.

Why we chose it:

It’s one of the best developer-focused AI tools that integrates with Jira. For engineering teams looking to streamline their admin tasks, it’s a focused and capable solution.

5. Guru

Guru is an AI-powered knowledge management platform that works alongside Jira. Its purpose is to centralize company knowledge and deliver it right where you're working, providing a great complement to your Jira tickets.

Pros:

• It's fantastic at connecting information across different apps to create a trusted source of truth.

• Its AI search provides direct answers, helping teams find information quickly within the Jira interface.

• The content verification workflow helps ensure your knowledge base remains accurate.

Cons:

• It is primarily a knowledge delivery tool rather than an automated workflow engine.

• As it is priced per user, it may represent a higher investment for very large teams.

Pricing:

• Self-serve Plan: $25 per seat/month when billed annually ($30 monthly), with a 10-seat minimum.

• Enterprise Plan: Custom pricing for larger organizations needing advanced features.

Why we chose it:

Guru illustrates how well Jira integrates with specialized knowledge tools. While a tool like eesel AI uses knowledge to resolve tickets, Guru makes that same knowledge instantly accessible to your human agents within Jira.

This video explores the AI capabilities within Jira Service Management that help teams automate and improve their support workflows.

Pro tips for making Jira AI apps work for you

It's time for Jira AI apps to handle the busywork in Jira

Jira is a mature, reliable platform that powers customer service for thousands of companies. While it is a core part of how modern teams work, the manual effort to keep it running can be greatly reduced with the right integrations. The right Jira AI app can empower your team by handling the repetitive tasks that used to take up their day.

Which tool is best for you depends on your specific needs. If you want general productivity boosts, Atlassian's built-in AI is an excellent place to start. For developer efficiency, look at Windsurf. To centralize your company knowledge, Guru is a strong contender.

For teams using Jira Service Management, a significant return comes from automating frontline support and intelligently sorting tickets. This ensures your skilled team can focus on the complex problems where they’re needed most.

Ready to streamline your ticket management and provide even better support? eesel AI connects to your Jira Service Management instance and knowledge sources in minutes. You can simulate its impact on your past tickets and see how much time you could save. Start your free trial today.