Jira is the go-to tool for so many teams, especially in software and IT. It’s great for keeping track of projects, tasks, and all those issues that pop up. But let’s be real, even with Jira, managing everything by hand can feel like you’re constantly juggling. This is where AI can really help out, jumping in to make those everyday tasks a bit smoother and faster.
Bringing AI into Jira isn’t about tossing out your current process. It’s more about giving it a smart upgrade. Imagine tools that help you cut through the clutter, handle the boring repetitive stuff automatically, and even show you things you might have missed. That’s what these Jira AI plugins and tools are starting to do. We’ve pulled together five top options that can work with or improve how you use Jira. We’ll look at what each one offers and how it could fit into your team’s daily grind. Finding the right AI helper could seriously boost how much you get done and give you back time for the work that actually needs your brainpower.
What makes an AI tool great for Jira?
Okay, so how do you pick an AI tool that actually works well with Jira? It’s not just about grabbing the first thing you see with “AI” in the title. The tool really needs to make your work easier and help your team get more done.
Here’s what we thought about when we picked our top tools:
- Integration depth: How tightly does it connect with Jira? Does it just sit there, or does it really fit into how you already work and use your Jira information smoothly?
- Automation capabilities: Can it handle the same old tasks smartly? We looked for tools that go beyond basic automation rules and can actually understand what’s going on.
- Knowledge utilization: Can it learn from all the stuff your team already knows? The best ones can look through your documents, old tickets, and other places to give you helpful answers.
- Impact on productivity: Does it actually save you time and cut down on manual work? The whole point is to speed things up so your team can spend time on the important stuff.
- Ease of use: Is it easy to get started with and use every day? Tools that are too complicated just create more work.
- Value proposition: Does what it costs make sense for what you get back? We thought about the price and if it seemed worth it overall.
Top 5 AI tools and plugins enhancing Jira workflows
Let’s jump into the AI tools that are really making a difference in the Jira world. We’ve got a mix here, from features built right into Atlassian’s own products to specific plugins you can add. Each one offers a different way to make your team’s work smoother.
It’s important to note that all of these are free to install, but may require a subscription to function properly.
1. eesel AI
A powerful AI agent that plugs into Jira Service Management (JSM), Confluence, Google Docs, and more such as automating tasks and improving ticket handling across platforms.
eesel AI is built to help teams manage lots of requests and tricky situations without getting stuck. It uses AI to figure out the context of a request and then take action, kind of like having a really smart teammate who’s always available.
- Key Features relevant to Jira users (especially JSM):
- Intelligent triage: Sorts incoming tickets, detects sentiments, and applies tags or priorities.
- Automated resolution (Tier 1): Answers common questions or executes actions using connected knowledge sources.
- Custom API actions: Pull data from tools like Shopify or trigger workflows automatically
- Knowledge retrieval: Pulls from Confluence, past tickets, internal docs, and 100+ sources.
- Multi-Bot workflows: Run seperate bots for different teams or brands.
- Potential use cases: Automatically handling the first response and solving common requests in JSM, sorting and assigning incoming support tickets automatically, giving instant answers to employee questions using internal documents, helping JSM agents by quickly finding needed info or writing replies.
- Pricing: eesel AI has a pricing model based on interactions, which means you don’t pay a fee per agent that goes up as your team gets bigger. You pay based on how many times the AI handles a request. They have different plans (Team, Business, Enterprise) with varying amounts of included interactions and features. You can find more details on our pricing page.
2. Atlassian Intelligence
Next up is Atlassian Intelligence. This is the AI that Atlassian has put directly into its cloud products, like Jira Software, Jira Work Management, Jira Service Management, and Confluence. It’s meant to make the tools you’re already using smarter by offering helpful AI right inside your daily work.
Think of Atlassian Intelligence as a built-in helper that understands what’s going on with your projects and documents across all your Atlassian tools.
- Key features:
- It can help you write or finish descriptions for Jira issues, suggesting content based on the title or what’s already there.
- If you’re trying to find specific issues, it can turn your regular questions into Jira Query Language (JQL) for you.
- In Confluence, it can help you draft new pages, sum up really long documents, or answer questions using the content from your wiki.
- For Jira Service Management, it can lend a hand to agents by drafting responses to tickets.
- Limitations:
- To get Atlassian Intelligence features in Jira and Confluence, you usually need to be on the Premium or Enterprise cloud plans. This can mean a pretty big jump in cost.
- You don’t get much control over the specific AI features. It’s often just turned on or off for the whole site.
- It generally doesn’t look at content inside attachments (like PDFs) when it’s giving answers or summaries.
- It only works on Atlassian’s cloud platform, not if you’re using Data Center or have it installed on your own servers.
- Pricing: Atlassian Intelligence comes with the Jira and Confluence Cloud Premium and Enterprise plans.
3. Rovo
Rovo is Atlassian’s more advanced AI offering. They see it as an AI-powered assistant that works across your Atlassian products and potentially other tools you connect. It’s designed to help you find information and automate things by acting as a central smart hub.
Rovo is like having a super-knowledgeable colleague who knows everything happening across your projects and can help you get stuff done just by chatting with it or setting up automated agents.
- Key features:
- It has a powerful AI search that can look through Jira issues, Confluence pages, and data from other apps you connect. It finds relevant answers by understanding what you mean, not just matching keywords.
- There’s a chat interface where you can ask questions about your data using everyday language and get summarized answers back.
- It includes AI-powered agents you can set up to handle specific tasks or workflows, like sorting Jira Service Management tickets or creating summaries.
- Limitations:
- Rovo is an extra add-on that costs more per user, on top of your regular Atlassian plan fees.
- There might be limits on how many times you can use it or ask questions, which could lead to extra costs if you use it a lot.
- Getting it to work deeply with other apps can sometimes take quite a bit of setup effort.
- Pricing: Rovo starts at $16 per user per month, and the price might go down a bit if you have lots of users.
4. Duplicate AI – Find & Merge Duplicate Issues
Duplicate AI is a specific Jira plugin you can find on the Atlassian Marketplace. Just like the name says, its main job is to help teams find and handle duplicate issues in their Jira projects. This pops up a lot, especially in big or busy projects where multiple people might report the same bug or suggest the same idea.
This tool is like a digital helper that focuses just on keeping your Jira backlog tidy by spotting those repeated entries.
- Key Features:
- It uses AI smarts to scan your Jira issues and automatically point out potential duplicates based on how similar the summary, description, or other parts are.
- It gives you tools to look at the suggested duplicates and combine them, pulling comments and history into just one issue.
- Limitations:
- Its job is very specific – just finding and merging duplicates. It doesn’t do any other AI stuff like writing content, automating tasks, or finding knowledge.
- Even though the AI finds possible duplicates, someone still needs to check and confirm them before merging. That adds a manual step.
- Pricing: You can find the pricing for Duplicate AI on the Atlassian Marketplace. It usually costs a fee per user based on how many people are on your Jira plan.
5. AI Scrum Assistant
The AI Scrum Assistant is another plugin available on the Atlassian Marketplace. This one is made specifically for teams using Jira for Scrum and Agile ways of working. It aims to automate some of the more structured writing you do during sprint planning and while you’re working.
This tool helps Agile teams be more efficient by assisting with the detailed writing often needed for user stories and tasks.
- Key Features:
- It can automatically create draft Acceptance Criteria for user stories based on what the story is about.
- It can also suggest draft Test Cases related to a user story or task.
- The tool might offer other helpful ideas or assistance for Scrum meetings like sprint planning or retrospectives, using AI to look at your data.
- Limitations:
- It mainly focuses on Scrum/Agile ways of working. So, it might not be as useful for teams using different project management methods in Jira.
- The suggestions the AI gives for acceptance criteria or test cases are just drafts. You’ll almost always need human team members to review and tweak them to make sure they really match what’s needed.
- Pricing: You can find the pricing for the AI Scrum Assistant on the Atlassian Marketplace. It usually costs a fee per user based on how many people are on your Jira plan.
Comparing the top Jira AI tools
Okay, so how do these options stack up? Choosing the best one really depends on what specific headaches you’re trying to solve in your Jira workflows. Here’s a quick look at how the five tools compare.
| Tool Name | Primary Use Case | Key AI Capabilities | Knowledge Sources Used | Pricing Model |
|---|---|---|---|---|
| eesel AI | JSM Automation, Cross-Tool Knowledge, Agent Assist | Triage, Resolution, Custom Actions, Knowledge Q&A, Draft Replies | JSM, Confluence, Google Docs, 100+ others, Past Tickets | Per Interaction |
| Atlassian Intelligence | In-App Writing/Search Assist, Basic Summaries | Content Drafting, Summaries, JQL Generation, Basic Agent Assist | Atlassian Cloud Content (Jira, Confluence, etc.) | Included w/ Premium/Ent |
| Rovo | Unified Search, Cross-Tool Chat, Task Agents | AI Search, Chat Q&A, Automated Agents (Triaging, etc.) | Atlassian Cloud Content, Integrated 3rd-party apps | Per User, Per Month |
| Duplicate AI – Find & Merge Duplicate Issues | Finding & Merging Duplicate Issues | Duplicate Detection, Suggesting Merges | Jira Issue Data | Per User, Per Month |
| AI Scrum Assistant | Assisting Scrum Workflows (AC, Test Cases) | Generating Acceptance Criteria, Generating Test Cases, Sprint Insights | Jira Issue Data, potentially project configuration | Per User, Per Month |
Choosing the right AI tool for your Jira workflows
With so many options, the best tool really depends on your team’s needs and how you work in Jira.
Start by asking: What do you need AI to do? If it’s drafting issue descriptions or summarizing threads, Atlassian Intelligence might work, especially if you’re on a Premium plan. Need help cleaning up duplicate issues? Try Duplicate AI. Agile team writing lots of acceptance criteria? AI Scrum Assistant was made for that. If your challenge is high ticket volume in Jira Service Management, eesel.ai can handle triage, resolutions, and pulling answers from your docs. For smarter search across tools like Jira and Confluence, Rovo might be a fit.
Next, think about budget. Built-in tools often come with higher-tier plans. Many plugins charge per user, which can scale up quickly. eesel AI’s usage-based pricing could be a better fit if your team is large or your ticket volume varies.
Also consider where your knowledge lives. If you need more than just Jira data, like Confluence, Slack, or Google Docs, you’ll want something that works across platforms, like eesel AI or Rovo.
And finally, how much control and setup effort do you want? Some tools are plug and play, others offer deeper customization. The right balance depends on how hands on you want to be.
Pro Tip: Don’t just look at the list of features. Most providers, including eesel.ai, offer free trials or demos. Trying one out with your own Jira data and seeing how it works with your team’s actual process is the best way to know if it’s the right fit.
Making your Jira workflows smarter with AI
It’s pretty clear that AI is just getting started with Jira. We’re already seeing things move past simple suggestions towards AI that can automate more and act more like a helpful assistant. Expect AI to get even smarter about context, understanding not just what’s in an issue but also your project’s history, how your team works, and things happening outside of Jira.
Whether you use features built into Jira, add specific plugins, or connect with integrated platforms, AI tools can help automate those everyday tasks, give you quick access to information, and assist with trickier things like sorting tickets or writing documentation.
If you’re looking for an AI solution that’s powerful, can be cost-effective, connects smoothly with Jira Service Management, and can use knowledge from your Atlassian tools (like Confluence) and lots of other places, eesel.ai is definitely worth checking out. It offers smart automation for things like sorting and solving tickets, gives you flexible ways to set up workflows, and does it without those per-agent costs or complicated pricing models you might find elsewhere.
Ready to see how eesel.ai could change how your support team works? Book a demo or start a free trial today — no credit card needed.
