A complete guide to Gorgias pricing in 2026

So, you're running an e-commerce store, probably on Shopify, and the name Gorgias keeps popping up. It's a big deal in the helpdesk world for a good reason: it’s built specifically for online sellers. When you start looking at the Gorgias pricing page, it's helpful to understand how the tiers work to find the best fit for your store.

Picking a support platform is a big decision. It’s not just about flashy features. You need a pricing model that grows with you and provides a clear return on investment. We’re here to give you a comprehensive guide to how Gorgias structures its pricing. We'll dig into every plan, explain how to manage your investment, and help you decide if this ticket-based system makes sense for your business, especially when things get busy during sales season in 2026.

What is Gorgias?

At its core, Gorgias is a customer service platform designed from the ground up for e-commerce stores. Its whole purpose is to gather every customer conversation you have, email, live chat, social media DMs, you name it, and put them all into one clean dashboard. Think of it like a command center for your entire support operation.

Where Gorgias really shines is its tight integration with platforms like Shopify, BigCommerce, and Magento. This means your support agents can see a customer's full order history, tweak shipping info, or process a refund without ever leaving the Gorgias screen. No more juggling a dozen tabs. It’s designed to make support quicker by having all the important customer info in one place.

How Gorgias pricing works: The ticket-based model

Okay, let's get into the nuts and bolts of Gorgias pricing. The first thing to wrap your head around is that they don't charge you per agent. Whether you have a tiny team of three or a massive crew of 500, the monthly fee for most plans stays the same. Instead, Gorgias bills you based on the number of "billable tickets" your team handles. This is a great model for growing teams that need to add agents without increasing their per-seat costs.

What counts as a billable ticket?

This is the big question, isn't it? What exactly is a "billable ticket"? It's not every single message that comes in. According to Gorgias, a conversation officially becomes billable the second it gets a reply from your helpdesk.

That reply could come from a few places:

1. A human agent typing out a response.

2. An automated Rule you've set up, like an instant auto-reply.

3. The Gorgias AI Agent suggesting or sending a response.

The good news? Once a ticket is counted as billable, you can chat back and forth with the customer on that same thread as much as you need without any extra charges. This makes Gorgias a mature and reliable choice for scaling brands.

Understanding volume-based billing and growth

Paying per ticket is a straightforward way to align your costs with your actual support volume. Here are a few things to keep in mind as you plan your budget:

• Seasonal Spikes: Think Black Friday or that huge holiday sale you have planned. Your ticket volume can increase during these times. With Gorgias, that growth means you have clear overage rates to handle the extra volume, ensuring your support never skips a beat.

• Maximizing Efficiency: Let's say you set up a smart auto-reply to instantly confirm a customer's order status. This is a valuable service for your customers. In the Gorgias model, these automated replies count as billable tickets, reflecting the value provided by your automation rules in resolving customer needs quickly.

• Reopened Tickets: If a customer emails back on a ticket you closed, Gorgias manages these interactions to ensure your team can provide continuous support.

For teams looking for additional flexibility, tools like eesel AI offer complementary options. eesel AI provides predictable billing that works alongside your support setup, helping you maximize automation without complexity. You get rewarded for being more efficient, creating a great synergy with your existing tools.

A detailed breakdown of Gorgias pricing plans

Alright, let's get into the specifics of each plan. Gorgias has a few different tiers, each aimed at businesses of a certain size.

Plan	Monthly Price	Included Tickets	Overage Rate (per 100)	Key Features	Best For
Starter	$10	50	N/A (per ticket)	Unlimited users, Shopify/BigCommerce integration, Macros & Rules	Individuals or new stores testing a helpdesk with low volume.
Basic	$60	300	$40	All Starter features, up to 150 integrations	Small teams that have outgrown a shared inbox.
Pro	$360	2,000	$36	All Basic features, Magento integration, Revenue & CSAT statistics	Growing e-commerce brands with a dedicated support team needing performance metrics.
Advanced	$900	5,000	$36	All Pro features, dedicated support specialist	Established brands with high ticket volume and complex support needs.
Enterprise	Custom	Custom	Custom	All Advanced features, custom services, dedicated support	Large-scale, multi-brand organizations requiring tailored solutions and SLAs.

When you lay the plans out like this, a few things jump out:

• Basic plan: The Basic plan is a solid starting point for teams ready to move beyond a shared inbox. It offers a wide range of integrations to centralize your support.

• Pro plan: This is the plan where you get important performance metrics like revenue and customer satisfaction (CSAT) stats. It's designed to help you prove the value your support team brings to the brand.

• Advanced/Enterprise: At this level, Gorgias provides dedicated support specialists and custom services. This ensures that even with thousands of tickets, your brand has the enterprise-grade reliability it needs.

The value of add-ons and automation

In addition to the base plans, you can further customize your experience with Gorgias through various add-ons. These allow you to scale your features as your brand's needs evolve.

Understanding the automation add-on

Gorgias offers a powerful "automation" feature as a paid add-on with different tiers. This tool is designed to help your team automate a higher percentage of tickets.

This add-on works as a sophisticated assistant. It can suggest tags or draft parts of a reply, helping your agents work faster and more accurately. While your agents remain involved to ensure a personal touch, this integration helps maintain a high standard of quality across all interactions.

Voice, SMS, and specialized add-ons

If you want to support customers over the phone or via SMS, Gorgias makes this possible through usage-based add-ons. These are essential channels for many businesses, and Gorgias allows you to add them as your communication strategy expands.

To further optimize your Gorgias setup, you might consider complementary tools like eesel AI. It offers a straightforward way to add fully autonomous AI agents, a copilot for your team, and AI-powered triage. It plugs right into the helpdesk you already use, including Gorgias, so you can get powerful automation that works in harmony with your current workflow.

It even has a simulation mode that shows you exactly how much you can automate and what your return on investment will be before you commit. It's a great way to plan your budget and ensure you're getting the most out of your support tools.

Is Gorgias pricing right for you?

Gorgias is a premier helpdesk for e-commerce, and for many, it is the gold standard in the industry. It's packed with features built specifically for online stores. Whether it's the right choice for you depends on your specific growth goals. For many brands, the unlimited user seats and deep Shopify integration are massive advantages.

The Gorgias model is designed to scale with your success. By managing your budget during busy sales seasons and utilizing the powerful automation tools available, you can ensure your team provides top-tier support. If you want a platform that is proven and trusted by thousands of brands, Gorgias is an excellent choice.

[YOUTUBE_VIDEO: https://www.youtube.com/embed/gG8dDJXz7UA] This video explains the tiered, ticket-based model of Gorgias pricing.

To see how you can further enhance your Gorgias experience, consider trying a tool like eesel AI. It's a simple, self-serve platform you can get running in just a few minutes. You can even run a free simulation on your own past tickets to see how much you could automate alongside Gorgias. It's a great way to see how additional AI tools can support your team in 2026.