A complete overview of Gorgias OAuth: Setup, scopes, and a simpler path to integration

Connecting your go-to apps to your helpdesk is a must for any support team that wants to work smarter, not harder. When your tools are all on speaking terms, your team can pull up order details from Shopify, check conversation history in your CRM, and solve customer issues in a fraction of the time. As a mature and reliable platform, Gorgias makes these connections possible through high security standards.

That's where Gorgias OAuth comes into play. It’s the standard, secure method for giving apps permission to access your Gorgias data without you ever having to hand over your password. In this post, we'll walk through how Gorgias OAuth works, what the setup looks like, and point you to a complementary path if you’d rather skip the technical details and just get things working.

What is Gorgias OAuth?

At its heart, OAuth 2.0 is just a standard for authorization. Think of it like giving a valet a special key for your car. That key can start the engine and unlock the doors, but it can’t get into the glove compartment or the trunk. You're giving out specific, limited permissions without handing over the master key.

Gorgias OAuth is simply Gorgias’s implementation of this standard. It lets you authorize other applications (like analytics tools, AI agents, or CRMs) to access your Gorgias account in a controlled way. This method has a few big advantages:

• Your login details stay safe: You never have to share your actual Gorgias password with another app. If you decide you don't want an app to have access anymore, you can cut it off instantly from your Gorgias settings.
• You decide what apps can and can't do: You have fine-grained control over what an app is allowed to do. You can let it read tickets, or you can give it permission to create new customers and update conversations. You're in the driver's seat.
• It’s the standard way to connect: This is the required method for any public app that integrates with Gorgias, which means the connection process is consistent and secure for everyone.

How the Gorgias OAuth flow works

To really get why a streamlined solution is so helpful, it’s worth taking a peek under the hood at the technical steps developers usually follow to set up a Gorgias OAuth integration. It’s a thorough, multi-step process between you, the app, and Gorgias that ensures enterprise-grade security.

graph TD A[User clicks 'Connect to Gorgias' in App] --> B{App redirects User to Gorgias}; B --> C[User sees Gorgias consent screen]; C --> D{User clicks 'Authorize'}; D --> E[Gorgias redirects User back to App with an Authorization Code]; E --> F{App's server sends Auth Code + Client ID/Secret to Gorgias}; F --> G[Gorgias validates and returns an Access Token]; G --> H{App now uses Access Token to make API calls}; end

Step 1: App registration and getting Gorgias OAuth credentials

First off, a developer registers their app in the Gorgias partners portal. This is the official starting line for building an integration. Once the app is registered, Gorgias issues a unique "client_id" and "client_secret". You can think of these as the app's own personal username and password, which it uses to identify itself to Gorgias.

Step 2: The Gorgias OAuth authorization redirect

When you click a button like "Connect to Gorgias" in an app, the app sends you to a special Gorgias authorization URL. This link is packed with information, including the app’s "client_id", the specific permissions (called "scopes") it's asking for, and a "redirect_uri" that tells Gorgias where to send you back after you’ve given your approval.

Step 3: User consent and the Gorgias OAuth authorization code

You'll then land on a Gorgias page that clearly lists exactly what the app wants to do. It might ask for permission to read tickets, write messages, or look at customer data. This is your chance to review the request. If it all looks good and you click "Authorize," Gorgias sends you back to the app with a special, temporary "authorization_code" added to the URL.

Step 4: Swapping the Gorgias OAuth code for an access token

The app’s server takes that temporary "authorization_code" and sends a secure request back to Gorgias. This request includes the code, its "client_id", and its "client_secret" to prove it’s the real deal. If everything matches up, Gorgias sends back two important things: a short-lived "access_token" and a long-lived "refresh_token". The "access_token" is what the app uses to make API calls for you, and the "refresh_token" ensures the connection remains active.

Understanding Gorgias OAuth scopes and permissions

When it comes to security, scopes are a vital part of the Gorgias OAuth process. They define the exact permissions an app gets, making sure it only has access to the data and actions it truly needs to function. It's always a good idea to take a moment to review the scopes an app is requesting before you click authorize.

Here are a few common Gorgias scopes and what they let an app do:

Scope name	Description
"openid", "email", "profile"	Basic user information so the app knows who you are.
"offline"	Lets the app refresh its access token on its own, so you don't have to log in over and over.
"tickets:read"	Grants permission to look at tickets, messages, and their content.
"tickets:write"	Allows the app to create new tickets, make updates to existing ones, and close them.
"customers:read"	Grants permission to view customer profiles and their data.
"customers:write"	Allows the app to create new customer profiles or edit existing ones.

While these specific scopes give you great control, managing them for several different custom-built tools requires consistent attention.

Managing custom Gorgias OAuth integrations: Enterprise standards and alternatives

As you can see, setting up Gorgias OAuth manually is a detailed, technical process. For support teams, this often means:

• You need engineering resources: The flow, from registering the app to ensuring tokens refresh properly, requires dedicated engineering time and API knowledge.
• It requires ongoing attention: Access tokens expire and APIs evolve. The logic for keeping the connection alive needs maintenance to ensure everything continues to run smoothly.
• Reliance on technical roadmaps: Support leaders who want to try out new tools may need to wait for developer availability to build and maintain the connection.

This is where a complementary solution can help bridge the gap between technical requirements and support needs.

An efficient path for Gorgias OAuth: One-click integration with eesel AI

If you're looking for a simpler path, eesel AI is an AI platform designed to work alongside your helpdesk. Its Gorgias integration uses the same secure OAuth standard but simplifies the setup into a single click. You connect your account, approve the permissions, and you’re done in a couple of minutes.

This approach is built on a few simple ideas:

• Get started in minutes: You don't need to wait for a developer. You can sign up, connect your Gorgias account, and set up your AI agent on your own.
• Full control from a simple dashboard: Once you're connected, eesel AI’s dashboard gives you control. You can decide how the AI interacts with your tickets, whether that’s answering questions, triaging requests, or escalating to a human.
• Bring all your knowledge together: Beyond learning from your Gorgias tickets, eesel AI can also connect to your other knowledge sources like Confluence, Google Docs, and your help center.

Comparing pricing models: Gorgias AI vs. eesel AI

Gorgias offers a mature native AI Agent, and its pricing is designed to match different team sizes. The AI features are an add-on to their standard plans and are priced per resolution. This model ensures you pay for the specific value of successfully resolved conversations.

Here's a quick look at how their pricing works:

Plan	Base price (Monthly)	Included tickets	AI Agent cost
Starter	$10/mo	50	$1.00 / resolved conversation
Basic	$50/mo	300	$0.90 / resolved conversation
Pro	$300/mo	2,000	$0.90 / resolved conversation
Advanced	$750/mo	5,000	$0.90 / resolved conversation

This model allows your investment to scale as your automation grows, providing a clear link between cost and resolved customer issues.

eesel AI offers a complementary approach with predictable, interaction-based pricing. Plans are based on a set number of monthly AI interactions, helping teams manage their budget with a fixed monthly cost regardless of resolution volume. It's a great option for teams who prefer to pay for capacity.

Secure Gorgias OAuth integration shouldn't be a technical hurdle

Gorgias OAuth is the right and secure way to connect apps to your helpdesk. It keeps your data safe and gives you complete control over permissions. While the manual setup is a robust technical undertaking, it ensures your integration is built on a solid foundation.

Platforms like eesel AI enhance this experience by handling the technical heavy lifting for you. They make secure AI integration available to anyone, allowing support leaders the freedom to innovate and improve their workflows while staying within the trusted Gorgias ecosystem.

Ready to simplify Gorgias OAuth and connect Gorgias in minutes?

With eesel AI, you can securely connect your Gorgias helpdesk in just a few clicks. Start your free trial today in 2026 and see how easy it is to deploy a smart AI agent that learns from your existing knowledge base and past tickets to support your Gorgias workspace.