The secret to great support is showing up for your customers 24/7. If they land on your website with an urgent question, they expect an answer straight away.
Freshdesk gives your customer support team a fantastic tool for speaking with customers. But most of the time it involves a person responding to your customers.
Which means to offer the support customers expect, you need support people working around the clock.
That’s a huge cost for any business. So usually, when a customer has a pressing question outside of business hours, they’ll get a message that recommends they get back in touch during business hours.
But what if ChatGPT could help our customers?
ChatGPT and GPT-4 are AI models developed by OpenAI. And they can revolutionize how we offer support.
What does ChatGPT and Freshdesk look like?
With ChatGPT and Freshdesk, you’ll get a chatbot that can speak to your customers and answer their questions just like someone from your team would.
This is how it happens: Your customer visits your helpdesk where they’re greeted by a chat widget. They type a question in, ChatGPT interprets it, finds an answer based on your helpdesk, then answers their questions.
Imagine an AI oracle that can answer any question based on whatever your customers type, just like your best people can.
Why integrate ChatGPT with Freshdesk?
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Around the clock support: Your customers type a question, your ChatGPT AI answers them straight away. A ChatGPT AI can be there at all times.
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Give your people some thinking space: With ChatGPT and Freshdesk answering the time-consuming repetitive questions, your customer service team can tackle the more complicated questions.
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Brilliant customer service: ChatGPT can give your Freshdesk human-level responses. You can train it on the past responses of your best people too. So it’ll respond just like they do.
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Give new starters a leg up: If you have a new team member, a ChatGPT AI trained on your company’s documentation can point them in the right direction for answers, helping them start well in your company.
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Peace of mind: With a focus on privacy, EU data residency support, and a commitment to not using data to train models, your information remains secure.
Set up ChatGPT with Freshdesk
eesel AI is based on ChatGPT, and once you’ve signed up, it only takes around 5 minutes to add it to your website.
1. Choose the source you want ChatGPT to learn from: If you choose Freshdesk, you’ll get a ChatGPT based on your past tickets and helpdesk.
2. Give the AI a test: Check its responses and make sure they’re how you’d expect. You can always optimize it with a few choice settings.
3. Integrate with Freshdesk: Select Freshdesk on our integration panel and follow the prompts. You can also set up apps like Slack and Microsoft Teams to give ChatGPT support to your teams.
Frequently asked questions
ChatGPT works as a smart agent in Freshdesk, customers ask questions, it pulls from tickets/docs, and replies instantly. See the Freshdesk integrations guide.
Yes, it covers repetitive or urgent queries any time of day. Tools like eesel AI can extend this further.
Yes, you can train it on past tickets and docs so it replies in your team’s tone. More in the Freshdesk help center.
Yes, Freshdesk offers EU data residency and strong security practices. Details at Freshworks Security.
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Article by
Kenneth Pangan
Writer and marketer for over ten years, Kenneth Pangan splits his time between history, politics, and art with plenty of interruptions from his dogs demanding attention.
