An honest look at ClickUp AI reviews in 2025

If you’re in the project management world, you’ve definitely heard of ClickUp. For years, it’s been the go-to platform for teams trying to wrangle all their complex projects into one place. So, when they announced ClickUp AI and its "Brain," it seemed like the logical next step, turning their powerful tool into a truly intelligent hub.

But does it actually deliver on that promise?

This post digs into the mountain of ClickUp AI reviews from real users and experts to give you a straight-up, balanced overview. We’ll look at what’s working, what’s falling short, and what’s just plain frustrating. Is ClickUp AI really the future of project management, or is it just another feature bolted onto an already packed system? Let’s find out.

So, what is ClickUp AI anyway?

At its heart, ClickUp AI is a paid add-on that puts artificial intelligence right inside your ClickUp workspace. The main goal is to save you time by automating tedious tasks, drafting content, and summarizing information so you don’t have to keep switching tabs to another AI tool.

It’s broken down into a few main parts:

• ClickUp Brain: This is supposed to be the central nervous system of the AI. It connects your tasks, documents, and people to answer questions and pull insights from your own project data.

• AI Writing Assistant: Think of this as a ghostwriter living inside your tasks and docs. It can help you draft emails, flesh out task descriptions, or clean up existing text.

• AI Project Manager: This feature is meant to handle the routine stuff, like creating subtasks from a single task, generating daily standup notes, or summarizing what’s happened in a project.

• AI Note Taker: This tool can join your online meetings to transcribe the conversation and pull out a summary with action items, hopefully making meeting follow-ups a little less painful.

Basically, ClickUp AI is trying to be your built-in assistant, helping to smooth out workflows and cut down on the manual work that bogs down project management.

A deep dive into ClickUp AI reviews: The good, the bad, and the buggy

After sifting through countless user comments, expert analyses, and forum threads, some pretty clear patterns have shown up. Here’s a breakdown of what people are actually saying about ClickUp AI.

What people like in ClickUp AI reviews

There are definitely a few areas where ClickUp AI is making a real difference in people’s day-to-day work.

Here are the features that get the most praise:

• Getting started on content and tasks: A lot of users find the AI Writing Assistant genuinely helpful for kicking writer’s block to the curb. It’s handy for drafting the first version of a task description, writing a quick email, or outlining a document. The ability to automatically spit out a list of subtasks from one task title is another frequently mentioned time-saver that helps teams break down complex work much faster.

• Making sense of long discussions: When you’re staring at a huge wall of comments on a task or a lengthy document, the one-click “Summarize” feature is a relief. Reviewers love being able to get the gist of a long conversation without having to read every single word. In the same way, the automated project updates and standups are seen as a nice way to keep everyone on the same page without someone having to manually compile updates all the time.

• It’s just… there: Maybe the biggest win for ClickUp AI is that it’s already inside ClickUp. Having these tools right in your project management software means you’re not constantly jumping over to ChatGPT or another AI app for simple requests. For teams already living in ClickUp all day, this integration is a welcome improvement.

Common complaints and frustrations in ClickUp AI reviews

While having the AI built-in is nice, many ClickUp AI reviews point to some major headaches that stop the tool from feeling truly revolutionary.

These are the most common gripes:

• It can be overwhelmingly complex: Let’s be honest, ClickUp is already a beast of a platform. It’s packed with so many features that it can take months to feel like you know what you’re doing. For many users, adding a layer of AI tools on top has only made the learning curve steeper. People report feeling lost, struggling to find the right feature, and getting confused by all the options. This is a big contrast to platforms designed for simplicity. For instance, a tool like eesel AI is built to be incredibly straightforward, letting you go live in minutes, not months, without getting tangled up in complicated settings.

• The AI performance is a bit of a gamble: This is a big one. The AI Note Taker, in particular, gets a lot of flak for struggling with longer or more detailed meetings. Users say it often misses key action items, newhat was discussed, and produces summaries that aren’t all that helpful. The content it generates can also be hit-or-miss, frequently spitting out generic text that needs a ton of editing, which kind of defeats the purpose. This is where an AI built for a specific job really shines. eesel AI, for example, has a powerful simulation mode that lets you test its answers on thousands of your past support tickets before it ever interacts with a customer, so you know it’s reliable from the get-go.

This review takes a closer look at the ClickUp Brain to see if the AI features are genuinely useful or just a gimmick.

• It’s a project manager first, AI tool second: At the end of the day, ClickUp is a project management tool with AI features tacked on, not a purpose-built AI platform. This reality limits what it can do for more specialized jobs. It can’t, for example, handle sophisticated customer support automation because it wasn’t designed to connect deeply with help desks or learn from thousands of past customer conversations. A dedicated platform like eesel AI is built from the ground up to unify all your knowledge, from places like Zendesk, Confluence, and past tickets, to give accurate, relevant answers specifically for support teams.

Let’s talk about the cost of ClickUp AI in ClickUp AI reviews

It’s important to know that ClickUp AI isn’t included in the standard plans. It’s a separate add-on that you pay for per user, per month, and that cost can add up fast, especially if you have a big team.

Here’s a simple look at what you can expect to pay:

Plan Tier	Standard Plan Cost (per user/mo)	AI Add-On Cost (per user/mo)	Total Cost with AI (per user/mo)
Free	$0	Not Available	N/A
Unlimited	$7	$5	$12
Business	$12	$5	$17
Enterprise	Custom	Custom	Custom
This pricing model makes you ask a pretty important question: is the extra cost really worth it? When you consider the inconsistent performance and the time you still have to spend editing what the AI produces, the value starts to look a bit shaky.

This per-user model is different from how many newer AI platforms handle their pricing. eesel AI, for instance, has transparent, predictable pricing plans that include all its main products and are based on how much you use them, not how many seats you have. This means your costs are predictable, and you won’t get hit with a bigger bill just because your team grew.

Is ClickUp AI the right tool for your support team according to ClickUp AI reviews?

When you look at ClickUp AI through the lens of a customer support, IT, or internal help desk team, its limitations become even clearer.

Sure, it’s a perfectly decent tool for managing a support team’s internal projects, things like planning a knowledge base migration or organizing a training program for new agents. The task management and document features are solid for that kind of work.

But for automating frontline support, it completely falls flat. ClickUp AI simply wasn’t built to resolve customer issues on its own. It doesn’t have the deep, one-click integrations with help desks like Zendesk, Freshdesk, or Intercom that are non-negotiable for a support agent. It can’t learn from your past ticket history to understand your brand’s voice and common solutions, which is how you provide accurate, helpful support.

For those situations, an AI support agent built for the job is a much, much better fit. Here’s a quick comparison:

Feature	ClickUp AI	eesel AI
Main Job	Internal Project Management	Customer & Employee Support Automation
Help Desk Connection	Limited / Basic	Deep, one-click (Zendesk, Freshdesk, etc.)
Knowledge Sources	ClickUp Docs, Tasks, Whiteboards	Past tickets, help centers, Confluence, GDocs, etc.
Key AI Action	Generates tasks & summaries	Resolves tickets & drafts replies
Setup Time	Part of a complex PM tool setup	Go live in minutes
Testing	Manual / On the fly	Risk-free simulation on historical data

graph TD

subgraph ClickUp AI for Support

A[Customer Ticket Arrives] –> B{Agent manually creates a ClickUp task};

B –> C{Agent searches ClickUp Docs for solution};

C –> D{Agent drafts and sends reply};

end

subgraph eesel AI for Support

E[Customer Ticket Arrives] –> F{eesel AI auto-reads & understands};

F –> G{eesel AI finds answer from integrated knowledge base};

G –> H{eesel AI auto-resolves or drafts a reply for agent};

end

So, what’s the final verdict from ClickUp AI reviews?

After going through piles of ClickUp AI reviews, the picture is pretty clear.

For teams who are already all-in on the ClickUp ecosystem, the AI add-on can be a decent tool for boosting internal productivity. It helps make creating tasks, writing docs, and updating projects a bit quicker inside an environment you already know. If your main goal is just to make your project management a little more efficient, it’s a solid, if flawed, option.

However, for any team looking to seriously automate customer service, IT support, or internal help, ClickUp AI is the wrong tool for the job. It just doesn’t have the specialized features, deep integrations, or focused intelligence you need. In these cases, getting a platform designed for support automation isn’t just a better choice, it’s the only one that makes sense.

If you’re looking for an AI solution that plugs right into your help desk, learns from all your existing knowledge, and starts resolving tickets in minutes, it’s time to see what a true AI support agent can do.

Try eesel AI for free or book a demo and see for yourself how a purpose-built platform runs circles around a general-purpose one.