I tried 7 platforms to find the best WhatsApp chatbot in 2025

With nearly 3 billion people on WhatsApp, it’s a pretty safe bet your customers are there too. It’s a huge opportunity for sales, marketing, and support, but let’s be honest, manually handling thousands of chats is a recipe for burnout. It just doesn’t scale.

This is where WhatsApp chatbots come in. They can give you a way to offer instant, 24/7 service, answer common questions, and guide customers, all without you having to be glued to your screen. But with so many tools out there, how do you know which one is actually right for your business?

I’ve spent a good chunk of time testing different platforms, from simple marketing bots to more complex AI agents. This article is the result of that deep dive, breaking down the 7 best WhatsApp chatbot platforms for 2025. I’ll give you the rundown on what each one does best, the good and the bad, and who it’s really for, so you can make a call that feels right.

What is a WhatsApp chatbot?

A WhatsApp chatbot is basically an automated program that chats with people inside the WhatsApp app. Think of it as an automated assistant that lives on the world’s most popular messaging platform.

These bots use the official WhatsApp Business Platform (you might see it called the API), which lets businesses connect their own systems to WhatsApp and automate conversations. They can handle all sorts of jobs, like answering frequently asked questions, qualifying new leads, processing orders, or providing support around the clock, even while your team is sleeping.

How I picked the best WhatsApp chatbot tools

To figure out which tools were worth your time, I focused on a few things that really matter when you’re trusting a bot with your customer conversations. Here’s what I was looking for:

• Ease of use: How quickly can someone who isn’t a developer get started? I leaned towards tools that you can actually set up yourself without needing a two-week training course.

• AI & automation features: Is the platform running on smart, modern AI, or is it just a fancy flowchart? I looked for customizable workflows and AI that can actually understand what a person is asking.

• Integrations: A chatbot shouldn’t be stuck on an island. I checked how well each tool connects with the software you already use, like your help desk, CRM, or internal knowledge docs.

• Scalability: Can the tool handle 100 chats a day just as well as it handles 10,000? It needs to be able to grow with you without falling over.

• Pricing: Is the cost clear and fair? I looked for transparent pricing that won’t hit you with a surprise bill at the end of the month.

A quick comparison of the best WhatsApp chatbot platforms in 2025

Platform	Best For	Key Feature	Starting Price
eesel AI	AI-powering support in your existing helpdesk	Trains on past tickets & unified knowledge	$239/mo (annual)
Manychat	Marketing automation & lead generation	Easy-to-use visual flow builder	$15/mo
Wati	All-in-one WhatsApp business solution	Shared team inbox & no-code builder	$59/mo
Botpress	Highly customizable, developer-friendly bots	Open-source with advanced AI tools	Free, then pay-as-you-go
Chatbase	AI beginners needing a simple setup	Instantly trains on your documents/website	$40/mo
Intercom	Enterprise-grade customer communications	Proactive messaging & advanced analytics	$39/seat/mo
UChat	Omnichannel eCommerce bots	Deploys one bot across 13+ channels	$15/mo

The 7 best WhatsApp chatbot tools in 2025

There’s a ton of variety out there, from simple drag-and-drop builders to seriously powerful AI platforms. This list covers the best options to help you find the right fit, whether you’re a small shop just getting started or a big team looking to automate.

1. eesel AI: The best WhatsApp chatbot for AI-powering support in your existing helpdesk

eesel AI has a totally different way of doing things compared to the other tools here. Instead of making you build a chatbot from scratch in a new platform, it works like an intelligent "brain" that plugs right into the help desk you already use, like Zendesk, Intercom, or Freshdesk, where your WhatsApp chats are probably already happening.

What really sets it apart is how it learns. Right away, eesel AI’s AI Agent digs through thousands of your past support tickets to figure out your brand’s voice, common customer problems, and what a good answer looks like. This gets rid of the "cold start" problem you see with most chatbots, which start out as a blank slate. You can connect it to your help center, Confluence pages, Google Docs, and more to give it a full picture of your company’s knowledge. The best part? You can go live in minutes with one-click integrations, not months.

Pros:

• Actually self-serve: You can get it running in minutes without having to talk to a salesperson.

• Learns from your tickets: The AI gives surprisingly accurate, on-brand answers from the get-go.

• Connects to all your knowledge: It pulls info from all your sources, not just one help center.

• Test it risk-free: You can run a simulation on your past tickets to see exactly how it will perform and figure out your ROI before you ever turn it on for customers.

Cons:

• You need to already be using a help desk to manage your customer chats.

• It’s built for smart, conversational AI, not for creating simple, button-based bots.

Pricing:

Pricing starts at $299/month, or $239/month if you pay annually, for the Team plan. A huge benefit is that eesel AI has no per-resolution fees, so your costs are predictable and don’t spike just because you’re having a busy month.

2. Manychat: The best WhatsApp chatbot for marketing automation

Manychat is a great tool for marketers looking to get into automation. Its biggest selling point is the visual drag-and-drop flow builder, which makes it incredibly easy to set up automated sequences for generating leads, sending out promotions, or running campaigns.

It’s not just for WhatsApp, either; you can build bots for Instagram and Facebook Messenger, which is handy if you’re marketing across all of Meta’s platforms. It’s really designed to help you get marketing funnels up and running fast.

Pros:

• The flow builder is super easy to use.

• Great for marketing campaigns and capturing leads.

• Works with WhatsApp, Instagram, and Facebook Messenger.

Cons:

• The AI features are pretty basic compared to more specialized tools.

• Trying to manage conversations in multiple languages can get messy.

Pricing:

Manychat has a free plan to let you try it out. The Pro plan starts at $15/month and goes up based on how many contacts you have.

3. Wati: The best WhatsApp chatbot for an all-in-one WhatsApp platform

If you want a simple, all-in-one solution built just for WhatsApp, Wati is a solid option. It puts everything a small team would need into one dashboard: a no-code chatbot builder, a shared team inbox for humans to take over, and tools for sending out broadcast messages.

It’s made for people who aren’t super technical and don’t want to juggle a bunch of different tools. Its KnowBot feature lets you train a simple AI on your knowledge base to handle common questions, making it a decent first step into AI support.

Pros:

• Beginner-friendly interface with everything in one spot.

• Has a built-in live chat inbox for easy handoffs to an agent.

• Lets you train a basic AI on your own company info.

Cons:

• It’s almost entirely focused on WhatsApp, so it’s not the best for omnichannel support.

• It’s a little more expensive than some other entry-level tools.

Pricing:

Wati’s plans start at $59/month, and they give you a 7-day free trial.

4. Botpress: The best WhatsApp chatbot for fully customizable AI chatbots

Botpress is for the builders and the teams who want total control. It’s a powerful, open-source platform that gives you the tools to create some very advanced and customized AI chatbots. You’re not stuck with simple flows; you can use cutting-edge AI features like automatic language translation, conversation summaries, and even image recognition.

This is the kind of platform developers get excited about because it’s so flexible. If you have the tech skills on your team, you can build some truly impressive things with Botpress.

Pros:

• Packed with advanced AI and customization tools.

• Supports lots of channels, not just WhatsApp.

• Has a very generous free plan to get you started.

Cons:

• It has a steep learning curve, especially if you’re not a technical person.

• It takes more time and effort to get it set up right.

Pricing:

Botpress has a free plan that gives you up to 2,000 messages per month. After that, you pay as you go.

5. Chatbase: The best WhatsApp chatbot for AI beginners

Chatbase is all about simplicity. It does one thing, and it does it really well: it turns your existing content into a chatbot. You just upload your documents, PDFs, or paste a link to your website, and in a few minutes, you have a working AI bot that can answer questions based on that content.

There’s no complex flow building or tedious setup. It’s the perfect choice for anyone who just needs a simple Q&A bot for their website or WhatsApp and wants it running, like, yesterday.

Pros:

• Incredibly easy and fast to set up.

• Perfect for making simple knowledge base bots.

• Works with WhatsApp, Slack, your website, and more.

Cons:

• You can’t create custom conversation flows or complex automations.

• It doesn’t have any marketing features, like sending broadcasts.

Pricing:

Chatbase has a limited free plan. The Hobby plan starts at $40/month.

6. Intercom: The best WhatsApp chatbot for large businesses

Intercom is a heavyweight in the customer communications world. It’s a complete platform with a powerful set of tools for support, engagement, and marketing. Its chatbot builder, live chat, and proactive messaging are all excellent, but they’re built for larger companies with complex needs and the budget to go with them.

Their AI chatbot, Fin, is impressive and can handle complicated questions, but the platform as a whole is a big commitment of both time and money.

Pro Tip: While Intercom is powerful, it often requires moving your entire support operation to their platform. A tool like eesel AI gives you a way to add smart AI to your team without the headache of a full migration, and often with more predictable costs.

Pros:

• Easy-to-use flow builder for creating bot workflows.

• In-depth analytics and reporting.

• Lots of features for marketing and proactive customer engagement.

Cons:

• Can get very expensive, especially for smaller businesses.

• The huge number of features can feel overwhelming at first.

Pricing:

Intercom’s pricing starts at $39 per seat, per month, but that cost can climb quickly as you add more features and contacts.

7. UChat: The best WhatsApp chatbot for omnichannel and eCommerce

UChat’s main strength is its omnichannel power. The idea is simple: build your chatbot once, then put it everywhere. It supports over a dozen channels, including WhatsApp, Facebook, Telegram, and more.

It’s also a great pick for eCommerce businesses. UChat has built-in features that let you create a WhatsApp catalog, so customers can browse and buy your products right inside the chat. If you want to manage customer chats from many different channels in one place, UChat is tough to beat.

Pros:

• Build one bot and use it on over 13 channels.

• Direct integration with ChatGPT for more natural conversations.

• Strong eCommerce features for selling on WhatsApp.

Cons:

• The interface has a bit more of a learning curve than simpler tools like Manychat.

Pricing:

UChat offers a free plan to get you started. Paid plans start at just $15/month.

This video provides a helpful visual comparison of some of the best WhatsApp chatbot tools available in 2025.

How to choose the best WhatsApp chatbot for your business

Feeling a little lost in all the options? No worries. Here’s a simple way to think through it.

First, what are you trying to do with the best WhatsApp chatbot?

What’s the main job for this bot? If you’re focused on running promotions and getting leads, a marketing tool like Manychat is a good bet. If you need an all-in-one platform for a small team, check out Wati. If your number one goal is to answer customer support questions accurately, a specialized AI tool is what you should be looking for.

Do you want to build the best WhatsApp chatbot from scratch or upgrade what you have?

This is a big one. Tools like Manychat or UChat are great for building new, structured chatbot flows from the ground up. But if you already have a help desk that your team knows and likes, you probably don’t want to throw it all out and start over. That’s where a platform like eesel AI really shines. It adds a powerful AI layer on top of your existing setup, saving you from a massive migration project.

Look closely at the "AI" part of the best WhatsApp chatbot

Not all "AI" is the same. Some bots can only spit out answers from a static FAQ page. The best ones can actually learn from your real customer conversations. An AI that trains on your past support tickets, like eesel AI, has a huge advantage in understanding context, matching your brand’s tone, and giving answers that are genuinely helpful.

Don’t get caught out by the pricing for the best WhatsApp chatbot

Be careful with per-resolution or per-ticket pricing models. They might look cheap at first, but your costs can shoot up fast as your support volume grows or during busy times. It’s like being punished for being successful. Look for platforms with flat, predictable fees so you can scale your support without a nasty bill at the end of the month.

Give your support a boost with the best WhatsApp chatbot

Choosing the best WhatsApp chatbot really comes down to what you’re trying to achieve, what your team is comfortable with, and your budget. While plenty of tools can help you build a basic bot, the ones that make a real difference are the ones that fit into how you already work and learn from your own unique business data.

Instead of just following another set of rules, the right AI can be a real extension of your team. It can provide expert-level answers and free up your people to focus on the conversations where a human touch really matters.

Ready to see how AI could handle up to 50% of your WhatsApp questions without making you switch tools? Try eesel AI for free and simulate its performance on your own past tickets in just a few minutes.