Set up Big Commerce AI
in one click.
Get to know Big Commerce AI in under a minute.
Take a look at how eesel AI fits right into your existing workflows and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.
Sell or support
Support every step of the customer journey with Big Commerce AI
Get a 24/7 support chatbot
Customers get instant answers about their order tracking, returns, or support queries based on your docs and customer databases.
Get a 24/7 sales chatbot
It can learn about your product catalog from Big Commerce, and actively provide concierge sales.
"As a fast-growing startup with a small team, our customers far outnumber our employees. It’s crucial that we have robust self-service solutions as well as tools to supercharge the efficiency of our client-facing teams. This has been a game-changer for our customers and employees alike who need quick answers to their questions."
Jon Miron
Director of Support and Operations, Yellowdig
Multilingual
Powered by ChatGPT, the AI can work in almost any language.
Zero hallucination
Trained exclusively on your data and docs, the AI will never hallucinate and will provide transparent sourcing information.
Corrections
Correct any response by simply chatting with the AI , and see how it keeps improving over time.
Escalation
Configure how it escalates when it doesn’t know the answer
Collect information before escalation
Describe exactly what information the bot needs to collect from the user before escalating, and populate fields or platforms in your Big Commerce.
Create tickets for escalation
Describe the process of escalation and ticket creation, and see how the AI agents seamlessly hand over to human agents.
Analyze
Launch Big Commerce AI gradually and keep an eye on performance
Run simulations
Run simulations in a test environment over Big Commerce’s past tickets, and see how the AI agents perform.
Reports
Out of the box reports to measure your AI bots performance. Use this information to help inform future training and customization.
Deflection and ROI
Automatically measure deflection rates, cost savings, and customer satisfaction.
Logs of all interactions
See exactly what people are talking about with the AI.
Gaps in the AI
Automatically filter queries for which the AI needs more training.
"Optimize bot has been used a lot by customers and has seen to be successful."
Martyn Arbon
Chief Technology Officer at Billwerk+, Billwerk
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
Frequently Asked Questions
Big Commerce brings automation and quick answers to your ecommerce workflows. It helps your support team handle customer questions, order updates, and product info using AI trained on your store’s content, policies, and support history.
Yes. By giving instant answers to sizing, shipping, or stock questions, Big Commerce AI helps shoppers make faster decisions. This removes friction during checkout and reduces the number of customers who leave without buying.
eesel AI connects with your help desk, product catalog, and store content to understand how your business works. It can be trained on your FAQs, return policies, and even customer service macros to deliver helpful answers that feel natural.
Yes. Once trained, Big Commerce can answer questions 24/7. From order tracking to returns, it handles common requests while your team is offline so customers never feel ignored.
Absolutely. You control the tone, style, and rules for how it replies. You can even simulate responses before going live to make sure the answers sound like your team and stay on brand.
Yes. eesel AI keeps all data encrypted and secure. Your customer data is never shared or used to train public models. You choose exactly what the AI can access and where it responds.
Still have more questions? Message support
Get started now
for free.
for free.
