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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

9 best Copy.ai alternatives in 2026 - AI writing tools comparison
AI Writing Tools

The 9 best Copy.ai alternatives in 2026 (tested & compared)

Copy.ai's pivot to a $1,000/mo GTM platform left most content writers behind. Here are the 9 best Copy.ai alternatives for 2026, tested and compared.

Riellvriany IndriawanRiellvriany IndriawanJun 12, 2026
Customer service automation complete guide 2026 - eesel
Customer Service

Customer service automation: a complete guide for 2026

A practical guide to customer service automation in 2026 - the five types that drive real results, how to implement them in the right order, and the mistakes that kill most rollouts.

Riellvriany IndriawanRiellvriany IndriawanJun 12, 2026
Abstract illustration representing AI deflection rate and support metrics
Customer Support

Deflection rate: what is it, and how do you actually improve it?

Deflection rate measures how many support queries AI handles without a human - but most teams measure it wrong. Here's what it really means and how to improve it.

Alicia Kirana UtomoAlicia Kirana UtomoJun 12, 2026
Illustration of a Freddy AI pricing breakdown with cost tiers and a calculator
Customer Service

Freddy AI pricing in 2026: a complete breakdown of every Freshworks cost

A full breakdown of Freddy AI pricing in 2026: what Copilot, the AI Agent, and Insights actually cost, how per-session billing works, and the hidden costs to watch.

Alicia Kirana UtomoAlicia Kirana UtomoJun 12, 2026
Illustration of an AI detecting a customer thank-you message so a resolved support ticket stays closed
Customer Service

The Freddy AI thank you detector: how to stop 'thanks' from reopening tickets

What the Freddy AI thank you detector does, how it works, how to set it up in Freshdesk and Freshservice, and the limits worth knowing before you switch it on.

Alicia Kirana UtomoAlicia Kirana UtomoJun 12, 2026
Illustration of free AI blog writer tools drafting long-form content for a SaaS content team
AI Writing

The 8 best free AI blog writer tools for SaaS in 2026

We tested the best free AI blog writer tools for SaaS in 2026, from ChatGPT to Jasper to Koala. Here's which are genuinely free, which are trials, and which fit a real content calendar.

Riellvriany IndriawanRiellvriany IndriawanJun 12, 2026
Illustration of free AI blog writer tools drafting long-form content
AI Writing

The 8 best free AI blog writer tools in 2026

We tested the best free AI blog writer tools of 2026, from ChatGPT to Rytr to Koala. Here's which ones are genuinely free, which are just trials, and what each one is for.

Alicia Kirana UtomoAlicia Kirana UtomoJun 12, 2026
Editorial illustration of a small support team trying out an AI helper, in eesel blue
Customer Service

Free AI for customer service: the best tools and what 'free' really means in 2026

A clear-eyed look at free AI for customer service in 2026: which tools genuinely give you free AI, which gate it behind a paid plan, and how to pick.

Alicia Kirana UtomoAlicia Kirana UtomoJun 12, 2026
Illustration of free AI tools for blog writing arranged as a workflow from research to draft to publish
AI Writing

The 8 best free AI tools for blog writing in 2026

The best free AI tools for blog writing in 2026, tested and sorted by the job they do, from research to drafting to the final grammar pass, so you know what to use where.

Riellvriany IndriawanRiellvriany IndriawanJun 12, 2026

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