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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustration of an ecommerce support teammate.
Guides

ChatGPT checkout security: merchant permission review

Review ChatGPT checkout security as a set of merchant permissions, payment boundaries, and post-purchase support controls, not as a blanket guarantee.

Kenneth PanganKenneth PanganSep 9, 2026
Ecommerce agent illustration
Guides

ChatGPT checkout: what merchants and support teams need to know

ChatGPT shopping can send customers to a merchant store or support an in-chat purchase where eligible. Prepare clear order-confirmation support either way.

Kenneth PanganKenneth PanganSep 9, 2026
Phone displaying the ChatGPT logo in front of a computer sign-in screen.
Guides

ChatGPT and Confluence: current ways to use company knowledge

Connect the right Confluence knowledge to an AI workflow, keep restricted pages restricted, and handle stale or missing answers without guessing.

Diane de la CruzDiane de la CruzSep 9, 2026
Black-and-white illustration of a person beside a ChatGPT logo linked by plugs to a folder of documents.
Guides

ChatGPT connectors are now apps: what to check before relying on one

ChatGPT connectors are now called apps. Compare authorization, search, sync, and actions with the ongoing support workflow a teammate needs.

Kenneth PanganKenneth PanganSep 9, 2026
Black-and-white illustration of a person typing on a laptop at a desk.
Guides

ChatGPT content writing: a practical editorial workflow

Use ChatGPT to plan, draft, and adapt content, then maintain a reusable editorial teammate with eesel CLI. Keep evidence, permissions, and review explicit.

Kenneth PanganKenneth PanganSep 9, 2026
Black-and-white illustration of hands shaping a small wooden robot beside stacks of coins.
Guides

ChatGPT custom instructions template: a practical guide

Use a clear ChatGPT custom instructions template for personal preferences, understand current limits, and know when a shared support teammate needs stronger controls.

Kenneth PanganKenneth PanganSep 9, 2026
A support agent at a laptop passing a reply to a customer, with a blocked chat bubble held back on the left
Alternatives

ChatGPT customer service alternatives: 9 tools that reach the customer

ChatGPT can help agents draft replies and answer internal questions. Compare nine alternatives by the customer-facing, agent-assist, or knowledge job they perform.

Riellvriany IndriawanRiellvriany IndriawanSep 9, 2026
Illustration of a person surrounded by connected interface panels, including a chart, calendar, form, and workflow.
Guides

ChatGPT Deep Research: a practical source-review workflow

Use ChatGPT Deep Research for documented multi-source questions, then review citations, source limits, and business decisions before relying on the report.

Kenneth PanganKenneth PanganSep 9, 2026
Illustration of a concerned person behind large green shopping bags.
Guides

ChatGPT direct purchase for Shopify: what happens today

Learn what ChatGPT direct purchase for Shopify means today: shoppers use your store checkout, while Catalog controls affect product discovery.

Kenneth PanganKenneth PanganSep 9, 2026

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