Blog

Zendesk provides reliable built-in Slack tools, and third-party AI options can further enhance these features with specialized automation and deeper workflow customization.

Looking to set up Zendesk AI? This guide walks you through the native setup process and introduces eesel AI as a complementary option to automate support efficiently.

Is your default Zendesk help center ready for a more personal touch? This guide walks you through every customization option, from simple branding tweaks and theme marketplaces to advanced code edits. We'll cover the benefits and key considerations of each method, and show you how to enhance your customer self-service with powerful AI integrations that complement your design.

Thinking about activating Zendesk's native AI? This guide walks you through the setup process for AI Agents and Copilot, explains the platform's core capabilities, and shows you how to enable an additional AI layer in Zendesk for specific use cases.

This guide shows how to export your Zendesk macros and use them to streamline your support workflows.

Discover how AI automation is changing content creation. This guide covers two primary workflows, key components, and the right tools to generate blog posts, images, and social content automatically, helping you scale marketing efficiently.

Thinking about integrating AI with your Zendesk account? This guide breaks down your options, from Zendesk's powerful native AI features to easy-to-use third-party tools. Learn how to choose the right solution to automate support, increase agent efficiency, and improve your customer experience in 2026.

Thinking about using ChatGPT with Zendesk? This guide breaks down all your options, from Zendesk's native AI to custom API solutions and third-party apps.

Learn how to navigate Zendesk’s Admin Center with confidence. From setting roles to streamlining channels and integrating smart AI tools like eesel, this guide helps you get the most out of your support setup.