Blog

See how companies like Klarna, Delta, and H&M use AI chatbots. Learn about the challenges of enterprise-level bots and a collaborative, plug-and-play alternative.

We broke down 7 of the best customer service chatbot examples from brands like Klarna, Amtrak, and Domino's to show you what's possible in 2025.

Cut through the hype around AI in customer service. This guide covers the benefits, hidden project-derailing challenges, and a new, teammate-based approach to AI.

Drowning in support tickets? We tested the best free AI tools for customer service to find solutions that automate tasks and delight customers without the cost.

Is Front AI software the right fit for your team? This guide breaks down its features, pricing, and potential challenges to help you make an informed decision.

Is HelpCrunch the right AI tool for your support team? This detailed HelpCrunch AI review explores its features, pricing, pros, cons, and limitations.

Is a helpdesk copilot right for your team? This guide breaks down what they do, explores Microsoft Copilot as an example, and introduces a simpler, teammate-based alternative.

Thinking about Salesforce Agentforce? This guide explains its core features, from the Atlas reasoning engine to its pricing, and why it's a development project, not a plug-and-play tool.

Tired of typing the same answers to IT tickets? This guide covers essential helpdesk template types and shows you how to build a system that works.