Atlassian Intelligence Confluence AI features: A 2026 overview

Let's talk about that giant Confluence space your team has. You know the one, it's a goldmine of valuable information. Managing such a vast amount of content is a big job, and making that knowledge accessible is key to a productive team.

Atlassian is leading the way with Atlassian Intelligence, its own AI built to make Confluence even more powerful. There's a lot of excitement about it, especially with its new, advanced version called Rovo. But what does it actually do for your team day-to-day? And how can it best fit your company?

This guide will give you a helpful overview of the Atlassian Intelligence Confluence AI features. We'll get into what they are, what they’re best for, and how to get the most value out of them. By the end, you should have a much clearer picture of how this robust platform can support your team.

What is Atlassian Intelligence?

Atlassian Intelligence is the advanced AI engine built directly into Atlassian's trusted cloud products, including the knowledge base leader, Confluence. It's the sophisticated technology behind features that help you summarize detailed pages or draft new ones in seconds.

More recently, Atlassian introduced Rovo, an "AI teammate." Think of Rovo as the next step in the evolution of Atlassian Intelligence. It's designed to build on the original AI's foundation to help teams search, chat, and work across their company data. While Atlassian Intelligence set a high bar, Rovo shows the impressive future of the platform.

__ To access these advanced AI features, teams can choose Confluence Cloud Premium or Enterprise plans. These tiers are specifically designed for organizations that want the best in class tools and scalability that Atlassian offers.

Core Atlassian Intelligence features in Confluence

Atlassian Intelligence adds a suite of powerful AI tools to your Confluence workspace, all designed to streamline how you create and find information. Here’s a breakdown of what that looks like.

Summarizing and creating content

One of the most efficient things the AI can do is process large amounts of information for you.

• Quick Summaries: You can get an instant summary of a comprehensive Confluence page or a lengthy comment thread. It can even provide a "catch-up" on recent changes, ensuring you stay updated without needing to review every single detail manually.

• Help with writing: The AI is a fantastic brainstorming partner. You can ask it to draft a new page from a prompt, suggest creative titles, or refine a paragraph to hit the perfect professional tone.

Getting the most out of these features: To get the best results, it’s helpful to provide clear prompts. The AI is highly optimized for your Confluence space, making it a very effective tool for internal documentation and cross-departmental alignment.

Finding answers and definitions

The AI is designed to make searching for information more intuitive than ever.

• Q&A Search: This allows you to ask questions in natural language, such as, "What was our marketing plan for Q3?" The AI then draws from your Confluence pages to provide a structured answer.

• Definitions: If your company uses specific jargon or acronyms, the AI acts as a helpful internal dictionary. It pulls context from your knowledge base to explain these terms, which is a great asset for onboarding.

Getting the most out of these features: This search capability is exceptionally strong for data within the Atlassian ecosystem. If your team relies heavily on Google Docs or Slack for specific workflows, you can explore the many marketplace integrations available to complement Confluence's core search.

AI-powered automations

Atlassian Intelligence allows you to build automation rules using simple language. For instance, you could type "archive pages that haven't been updated in 6 months," and the AI helps set up that workflow.

Getting the most out of these features: Like any powerful automation tool, it's a good practice to review the rules as they are created to ensure they align perfectly with your team's specific requirements. This ensures your workspace remains organized exactly the way you want it.

AI in whiteboards and creating tasks

The AI features also enhance visual collaboration.

• Whiteboards: AI is being integrated into Confluence whiteboards to help generate sticky notes, group similar ideas, and summarize brainstorming sessions.

• Creating Tasks: You can highlight text on a page and instruct the AI to turn it into a Jira task. This creates a seamless link between high-level planning and technical execution.

Getting the most out of these features: This integration is a major benefit for teams already utilizing the Jira and Confluence ecosystem, as it keeps project data centralized and actionable.

Where Atlassian Intelligence works best

These features are built to enhance the daily productivity of modern teams.

The sweet spot: Enhancing internal workflows

Atlassian Intelligence is a standout choice for internal operations. It’s an ideal fit for:

• Onboarding new team members: New hires can find answers independently, allowing them to feel empowered and informed from day one.

• Creating content: It's a reliable tool for overcoming writer's block and maintaining a consistent, high-quality tone across all internal docs.

• Staying current on projects: The summary features are a huge time-saver for busy stakeholders who need to stay informed on multiple moving parts.

This video provides an introduction to how Atlassian Intelligence works within Confluence Cloud to assist with content creation and formatting.

Complementing Atlassian Intelligence for customer support

While Confluence is a world-class platform for managing internal knowledge, teams with highly specialized customer support needs often use it as a foundational base. For handling live customer queries or real-time order tracking, Confluence works beautifully alongside dedicated support tools.

For teams that want to extend their Confluence knowledge to a customer-facing chatbot or support agents in tools like Zendesk or Intercom, options like eesel AI are a great choice. These tools are designed to work within the Confluence ecosystem, helping you reach your customers wherever they are.

Integrating multiple knowledge sources

Atlassian Intelligence is highly focused on providing the best experience within Confluence and Jira. Since many companies also use Google Docs, Notion, or Slack, they often look for ways to bridge these platforms.

__ For teams that need to aggregate data from many different places, platforms like eesel AI act as a complementary layer. They can connect to Confluence while also drawing from your Google Drive or helpdesk history to provide a unified knowledge experience for your team and your customers.

Atlassian Intelligence: Pricing and plans

Atlassian provides clear, tiered plans to ensure teams have the right level of support and features for their size.

Which Confluence plans include Atlassian Intelligence?

Atlassian Intelligence features are available on Confluence Cloud Premium and Enterprise plans. By choosing these tiers, organizations gain access to a wide range of advanced administrative and AI-powered tools that help them scale effectively.

Understanding Rovo pricing

For teams looking for the most advanced AI capabilities, Rovo is available as an additional specialized tool. This allows companies to invest in high-end AI features as they grow. You can find the latest Rovo pricing details on the Atlassian website to help plan your team's expansion.

Feature Set	Free Plan	Standard Plan	Premium Plan	Enterprise Plan
Basic Confluence	✔️	✔️	✔️	✔️
Atlassian Intelligence	❌	❌	✔️	✔️
Rovo (Advanced AI)	❌	❌	Additional Cost	Additional Cost

A complementary AI option

If you're looking for additional flexibility alongside your Confluence setup, eesel AI is a great option to consider. It is an AI platform that works within the Atlassian ecosystem to provide extra versatility for specific use cases:

• Connect your knowledge: eesel AI works with Confluence but also links to Google Docs, Notion, and other sources to help you manage a broad knowledge base.

• Built for support: You can create AI agents that help with intelligent support ticket routing, using your Confluence docs as the source of truth.

• Simulation and testing: You can test how your AI will perform by running it against past tickets, ensuring high-quality responses before you deploy.

• Flexible usage: eesel AI offers interaction-based plans, making it a great way to automate your support as your needs evolve.

__

Is Atlassian Intelligence right for your team?

Atlassian Intelligence offers a suite of mature and reliable AI features that are perfect for teams already thriving in the Atlassian ecosystem. It's a fantastic choice for streamlining internal documentation, speeding up content creation, and helping teams stay aligned.

While it is the gold standard for internal knowledge management, you might also consider complementary tools if you need to bridge data from many different platforms or are focused on high-volume customer-facing support. Confluence provides a strong, enterprise-grade foundation that these additional tools can build upon to meet your specific goals.

If you want to use your Confluence knowledge base to power smart support and want to get it set up quickly, see how you can enhance your workflow with eesel AI.