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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Kimi K3 pricing: what Moonshot's frontier model really costs
Kimi K3 pricing, decoded: the $3/$15 API rate, the $19–$199 app tiers, how the 90% cache discount changes the math, and how it compares to Claude, GPT and DeepSeek.

Kimi K3 explained: Moonshot's open frontier model
A plain-English guide to Kimi K3, Moonshot AI's 2.8-trillion-parameter open model: what it is, how it performs, what it costs, and whether it is worth switching to.

How to automate returns with AI: a support team's guide (2026)
A step-by-step guide to automating returns with AI: connect your order data, set refund guardrails, simulate on past tickets, and go live without over-refunding.

How to automate refund requests with AI (a support-team guide)
A practical, step-by-step guide to automating refund requests with AI, from connecting your helpdesk to the rules that keep the money safe.

How to automate phone support: a practical 2026 guide
A step-by-step guide to automating phone support with AI, from deflecting repeat calls to auto-drafting the ticket after every call, without a robotic IVR.

How to automate Microsoft Teams support
A practical guide to automating support inside Microsoft Teams, covering the native Copilot route, the AI teammate route, and a safe 5-step rollout.

ChatGPT vs. Claude: Which is best for your business in 2026?
ChatGPT and Claude excel at general tasks, but fall short in customer support. This guide compares their strengths and shows why businesses choose specialized AI like eesel.

Understanding Salesforce platform license pricing: A 2026 guide
Demystify the complex world of Salesforce Platform license pricing. Learn about core editions, AI costs, and discover a simpler way to add AI to your stack.

A guide to Zoom integrations with n8n in 2026
Thinking of using Zoom integrations with n8n to automate meeting workflows? This guide covers the setup process, popular use cases, and the hidden complexities of building custom automations. We'll also explore a faster, more integrated solution for customer support and internal Q&A.
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