Blog

A comprehensive guide to connecting Zendesk with Power BI, covering native connectors, third-party apps, and enterprise solutions with step-by-step instructions.

Master Zendesk private comments with this practical guide. Learn the difference between public and private comments, configure default settings, and discover best practices for your support team.

A practical guide to using Zendesk QA for agent feedback, including how reviewers grade conversations and how agents can respond to feedback.

A practical guide to creating QA scorecards in Zendesk, from initial setup to optimization. Learn rating scales, categories, and best practices for measuring support quality.

Build an effective QA scorecard with the right criteria. This guide covers rating categories, scoring scales, and frameworks for evaluating customer support quality.

A practical guide to building a quality assurance workflow in Zendesk, covering scorecards, review processes, and AI-powered automation.

A practical guide to tracking recurring support issues in Zendesk using tags, problem tickets, and reporting plus how AI can fill the gaps native tools leave behind.

A practical guide to the Zendesk Requests API, covering authentication methods, key endpoints, code examples, and when to use Requests vs Tickets API.