Blog

AI-powered ITSM in 2026 ranges from add-on summarization to agents that close tickets unattended. Here's what's real, what's marketing, and how to evaluate vendors.

A practical comparison of Chatbase vs Ada in 2026, side by side on architecture, channels, integrations, pricing, and where each one fits.

A practical LiveChat vs Olark comparison covering features, AI, integrations, pricing, and limitations, so you can pick the right live chat tool with eyes open.

An honest ServiceNow review for enterprise teams in 2026, covering what's inside the platform, the real cost picture, the AI Agents and Autonomous Workforce story, and where it actually fits.

A practical Zoho Desk vs Front comparison covering shared inbox, AI, integrations, real pricing, and limitations, so you can pick the right support tool.

Serval doesn't publish per-seat or per-ticket pricing. Here's how the pilot model actually works, sourced from Serval's own pricing page, plus how it compares to public per-interaction pricing.

A buyer's guide to Serval, written by the team at eesel AI. Sourced features, pricing, and deployment model, with how an integration-first alternative compares.

An overview of Serval, the AI-native ITSM platform. We cover what it does, how it deploys, and how it compares to integration-first alternatives like eesel AI.

Most companies treat live chat deflection as a way to avoid customers, but 2026 benchmarks show that 80% of routine inquiries can be solved autonomously.