How to automate your platforms with eesel’s agentic AI
If you’re running support, ops, or internal teams, you’re probably hearing a lot about “agentic AI” lately. It’s more than just chatbots or basic automation, it’s about giving AI the ability to act on your behalf, follow workflows, and actually get things done without constant supervision.
That’s exactly what eesel’s agentic AI is built for. But what kinds of platforms can you automate with it?
Works where you already work
One of the best parts of eesel is that it doesn’t force you into a new system. Instead, it plugs into the tools you already use every day.
eesel’s agentic AI can automate tasks across:
- Help desk platforms like Zendesk, Intercom, and Freshdesk.From suggesting replies to auto-tagging and even resolving common tickets, eesel lightens the load so your agents can focus on more meaningful conversations.
- Knowledge bases and documentation hubs like Confluence and Notion.eesel can pull the most up-to-date information, create draft responses, and even help maintain knowledge accuracy across channels.
- Cloud storage and shared drives like Google Drive.Need to surface a policy doc or an old guide? eesel fetches content instantly so your team doesn’t waste time hunting for files.
- Team chat apps like Slack and Microsoft Teams.Whether someone’s onboarding, troubleshooting, or just has a quick question, eesel can provide answers directly inside the chat without breaking flow.
How does it actually automate?
eesel’s agentic AI can execute certain actions automatically. For example:
- Resolve repetitive tickets on its own, like “thanks” messages or order status checks.
- Tag or route tickets based on intent and priority, so nothing gets stuck in the wrong queue.
- Suggest or even draft responses using your approved documentation, saving agents from typing the same replies over and over.
And don’t worry, you stay in control. You can set guardrails, decide when human agents need to step in, and preview changes before they go live.
Why this matters
Most “automation” today still requires a lot of manual setup and oversight. Agentic AI changes that by actively handling tasks for you, reducing busywork and giving your team more space to focus on strategy, customer relationships, and higher-impact projects.
Built to be flexible
No matter which platforms you’re using or how unique your workflows are, eesel’s agentic AI is designed to adapt. You don’t have to overhaul your stack or change your processes. Just connect eesel, set your preferences, and start automating.
