A complete guide to the Gorgias AI Ask Anything Input in 2026

We’ve all been there. A shopper is browsing your site, adds a product to their cart, and then... they pause. Maybe they have a last-minute question about shipping, or they’re unsure about the sizing. Next thing you know, they're gone, and a sale slips through your fingers. Catching these shoppers right in that moment of hesitation is a huge hurdle in ecommerce.

A proactive AI chat is a great way to handle this by offering instant answers that nudge customers toward the checkout. One tool built specifically for this is the Gorgias AI Ask Anything Input.

But is it the right choice for your store? This guide gives you a comprehensive look at the feature. We'll break down how it works, how it scales, and its pricing structure, so you can figure out how it best fits your business.

What is the Gorgias AI Ask Anything Input?

Think of the Gorgias AI Ask Anything Input as a friendly text box that replaces the usual chat bubble on your website. It prompts visitors with something like, “Have a question? Ask me anything.” The whole point is to make it dead simple for shoppers to start a conversation and get an immediate, AI-powered answer.

It’s important to know this isn’t a standalone tool. It’s part of the “Customer Engagement” feature set within the Shopping Assistant, which runs on the Gorgias AI Agent. The input box is designed to work with other features like "Suggested product questions" to create a more natural, conversational shopping experience.

At its core, it’s all about removing friction. By giving shoppers an easy way to ask questions, it provides instant help that can clear up confusion and give them the confidence to click "buy."

How the Gorgias AI Ask Anything Input works and its key use cases

So, what actually happens when a shopper types a question into that box? It’s a bit more than just a simple text field.

First, it’s designed to be a proactive prompt. The input box appears on its own when someone lands on your site, inviting them to chat. To ensure a smooth experience for returning visitors, it’s programmed to wait a bit before reappearing.

Next, the AI does a little context analysis to figure out what the shopper wants. If a customer is on a specific product page and asks, "Is this machine washable?" the AI is smart enough to know which product they’re talking about. It then digs through your knowledge base, like your help center and product info, to give a relevant, AI-powered response right there in the chat.

This makes it handy for a few common situations:

• Reducing drop-off on key pages: You can place the widget on your homepage or popular product pages to catch shoppers who might be on the fence or confused before they decide to leave.

• Answering pre-purchase FAQs: It can handle all the usual questions about shipping policies, return processes, or product details on the spot. This frees up your human agents to deal with more complicated problems.

• Guiding product discovery: A shopper could type something broad like, "I need a gift for my dad," and the AI can pull relevant product recommendations from your catalog, almost like a virtual shopping assistant.

• Overcoming purchase hesitation: When a customer has one final question before hitting the checkout button, an instant answer can be the little push they need to complete their purchase.

Setup considerations and platform benefits

While the Ask Anything Input is a powerful addition to your store, there are some considerations to keep in mind to get the best results.

A key advantage is the native ecosystem design. This feature is built exclusively for the Gorgias helpdesk and the AI Agent. This deep integration ensures that the tool works seamlessly with your existing Gorgias tickets and workflows, providing a unified experience for your team.

The feature is also designed with streamlined customization in mind. You can quickly tweak the placeholder text in the input box to match your brand's voice. This standardized approach allows you to get up and running quickly without needing to manage complex AI configurations.

Finally, the AI's effectiveness is tied to the information it has access to. Its performance is optimized when you have a well-organized and thorough knowledge base inside Gorgias. Many teams find that regularly updating their help center and coaching the AI Agent leads to the best customer outcomes.

A complementary solution for your stack

For teams looking for even more flexibility, a tool like eesel AI can be a great addition. Instead of replacing your current setup, eesel AI works as an intelligent layer that plugs into the tools you already use, including Gorgias.

This approach offers some additional benefits:

• Go live in minutes: eesel AI is built to be self-serve. You can connect your helpdesk and other knowledge sources with a single click, allowing you to scale your automation quickly.

• Enhanced control over your automation: eesel has a powerful workflow engine that lets you customize exactly which topics the AI handles and how it interacts with your customers. You get full control over the AI persona and the specific actions it can take.

• Unify all your knowledge sources: In addition to your helpdesk, eesel AI can learn from everywhere. It can train on your past support tickets, your website, and even internal docs in Google Docs, Confluence, or Notion. This provides a broader context that can complement your Gorgias setup.

Understanding the pricing structure

When considering the Ask Anything Input, it's helpful to understand how Gorgias's pricing model works for AI features. Gorgias uses a tiered system that allows your costs to scale alongside your support volume.

First, Gorgias has several base plans (Starter, Basic, Pro, etc.) that include a monthly volume of "billable tickets." A ticket becomes billable anytime a human agent, a rule, or the AI sends a response.

On top of that, the AI Agent, which includes the Ask Anything feature, is priced per automated resolution. This means you pay for the successful results the AI provides to your customers.

Here’s what that looks like in practice:

Plan	Monthly price (annual)	Included tickets/mo	Helpdesk overage cost	AI Agent resolution cost
Starter	$10/mo	50	$0.40 / ticket	$1.00 / resolution
Basic	$50/mo	300	$40 / 100 tickets	$0.90 / resolution
Pro	$300/mo	2,000	$36 / 100 tickets	$0.90 / resolution
Advanced	$750/mo	5,000	$36 / 100 tickets	$0.90 / resolution
Enterprise	Custom	Custom	Custom	$0.90 / resolution

This per-resolution model is designed to align your costs with your success. As your store grows and the AI helps more customers, your investment adjusts accordingly. This ensures that you are paying for the actual value the AI adds to your customer service automation strategy.

eesel AI: A complementary pricing option

For those who prefer a different approach, eesel AI’s pricing is designed to be simple and predictable. We charge a flat monthly rate based on your needs, with no per-resolution fees. This gives you a consistent bill every month, making it easy to budget even during high-traffic seasons. It’s an approach that ensures your costs are predictable as you grow. Plus, with flexible month-to-month plans, you can start without long-term commitments.

Is the Gorgias AI Ask Anything Input right for you?

So, what's the verdict? The Gorgias AI Ask Anything Input is an impressive feature for ecommerce brands that are already using the Gorgias ecosystem. If you want a built-in, native way to add proactive chat to your site, it is a reliable and easy-to-use option.

The tool's strength lies in its deep integration, providing a unified experience for both your team and your customers. While it is specialized for the Gorgias platform and uses a volume-based pricing model, it remains a strong choice for those who value an integrated solution.

Ultimately, it depends on your specific needs. If you want a seamless, all-in-one tool within your helpdesk, it’s an excellent choice.

But if your business needs added flexibility and predictable costs, a solution like eesel AI is a great complementary fit. It provides customizable AI that works alongside Gorgias, learning from all of your company knowledge and offering transparent, flat-rate pricing to help you automate with confidence.

Get started with AI that works for you

Ready to see how a flexible and cost-effective AI agent can improve your customer support? Try eesel AI for free to connect your helpdesk in minutes or book a demo to see our powerful features in action.