I tried 7 Freshdesk AI chatbots to find the best in 2025

So you're using Freshdesk. It's a great tool for keeping customer support organized, but as your business grows, that ticket queue starts to feel endless. Your team is stuck answering the same questions day in and day out, and that dream of providing proactive, thoughtful support seems to be slipping away.

This is usually the point where someone mentions AI chatbots. They promise to handle all the repetitive work, freeing up your team to tackle the tricky stuff. The only problem? The market is overflowing with options. You’ve got Freshdesk's own native tools and a whole universe of third-party apps, all claiming they’re the one you need. How are you supposed to choose without sinking weeks into sales demos?

I’ve been in that exact spot. So, I decided to just roll up my sleeves and actually test the top seven Freshdesk AI chatbots to see which ones hold up. This guide is my no-fluff, hands-on comparison to help you find the right fit for your team.

What are Freshdesk AI chatbots?

At their core, Freshdesk AI chatbots are just apps that plug into your helpdesk to automate customer conversations. Think of them as the first line of defense. They can instantly answer common questions, deflect simple tickets, and gather important details before a human agent ever has to get involved.

They pretty much fall into two categories. First, there are native tools like Freshdesk's Freddy AI, which is baked right into the platform. Then you have third-party integrations like eesel AI for Freshdesk, which connect to your helpdesk to offer more specialized features and the ability to pull knowledge from way more sources. The right one for you really just depends on your team's needs, your budget, and how much control you want over the whole process.

How we evaluated the best Freshdesk AI chatbots

To get past the marketing hype, I focused on what really matters when you’re trying to get a bot working for your team. This isn’t just a list of features; it's a breakdown based on what it's actually like to use these things.

Ease of setup. How quickly can you go from signing up to actually seeing the bot in action? I gave extra points to platforms that are truly self-serve, letting you get started without a mandatory sales call or needing a developer to help.

Automation and control. How much can you actually tweak the bot's behavior? The best tools have flexible workflow builders that let you decide exactly which tickets the AI should handle and what it should sound like when it responds.

Knowledge sources. A chatbot is only as smart as the information it has access to. The best ones can learn from everything, not just a static FAQ page. I’m talking about past tickets, Confluence pages, and even random Google Docs.

Testing and deployment. Can you trust the AI before you unleash it on your customers? I looked for tools that let you run simulations on your own historical data to see how it would have performed in real life.

Pricing transparency. Is the cost predictable? I much prefer clear, upfront pricing models over confusing "per-resolution" fees that end up punishing you for having a busy month.

Quick comparison of the top Freshdesk AI chatbots for 2025

For a quick look at how the top contenders stack up, here’s a simple breakdown.

Tool	Best For	Key Feature	Pricing Model	Self-Serve Setup
eesel AI	Teams wanting fast setup & total control	Simulation on historical tickets	Flat-rate (Interactions)	Yes
Freshdesk (Freddy AI)	Teams committed to the Freshworks ecosystem	Native integration	Per-session add-on	Yes
Alhena AI	Teams wanting a managed solution	High ticket deflection claim	Per-conversation	No
Amio	E-commerce businesses	Virtual shopping assistant	Per-message	No
Tidio	Small businesses needing simple chat	Combined live chat & basic bots	Per-seat / Features	Yes
Chatbot.com	Teams wanting a visual builder	Drag-and-drop flow builder	Per-chat	Yes
Gorgias	E-commerce brands (as an alternative)	Deep Shopify integration	Per-ticket	Yes

The 7 best Freshdesk AI chatbots for 2025

Before we get into the details, it’s worth saying that each of these tools has its own strengths. The "best" one for you really depends on your team's size, budget, and what you need it to do. Here’s how they broke down for me.

1. eesel AI

eesel AI isn't just another chatbot. It’s more like an AI brain that plugs right into your Freshdesk account. It’s designed for teams who want serious automation without the headache of a long setup process. It learns from all your scattered company knowledge, not just what's in your help center.

Pros:

• You can actually get it running in minutes. This is a genuinely self-serve platform. You can sign up, connect Freshdesk with a click, and start testing without ever talking to a salesperson.

• It has a risk-free simulation. This is probably its best feature. eesel AI can run a simulation on thousands of your past Freshdesk tickets and show you exactly how it would have performed. You get to see the potential ROI before you ever turn it on for customers.

• It connects all your knowledge. It learns from old Freshdesk tickets and macros, plus it integrates with the other places your team actually keeps information, like Confluence, Google Docs, and Notion. This gives it way more context than bots that are stuck reading a single knowledge base.

• The pricing is straightforward. You pay a predictable flat monthly fee based on how many interactions you have. No surprise bills if you get a spike in support requests, which is a huge relief when you're trying to budget.

Cons:

• It's a newer platform, so it might not have the same name recognition as some of the older players in the space.

• The level of customization is pretty deep, which could be a bit much for a team that just needs a simple, rigid chatbot.

Pricing:

eesel AI's plans are simple and include all the core features.

• Team Plan: $299/month for 1,000 AI interactions.

• Business Plan: $799/month for 3,000 AI interactions, plus training on past tickets and AI actions.

• You can get a 20% discount if you pay annually.

Best for: Teams that want a powerful but easy-to-deploy AI solution with full control over automation and predictable costs.

2. Freshdesk (Freddy AI)

Freddy is Freshdesk's own native AI, built directly into the helpdesk. It’s a suite of tools, including the Freddy AI Agent for automating chats and the Freddy AI Copilot for helping your human agents.

Pros:

• It’s perfectly integrated. Since it's a first-party tool, it fits seamlessly into the Freshdesk interface. There's no real setup involved.

• It offers multiple AI tools. You get both customer-facing bots and internal agent-assist features, all managed from one dashboard.

• It's convenient if you're already a user. If you're on a higher-tier Freshdesk plan, turning on Freddy's basic features is pretty simple.

Cons:

• The costs can be all over the place. This is the biggest drawback. The pricing is complicated and can get expensive in a hurry. The AI Agent is an add-on that costs $100 for every 1,000 sessions after a small free allowance. This makes it almost impossible to predict your monthly bill.

• It only learns from limited sources. It mostly pulls information from your Freshdesk knowledge base. If your team's real, useful knowledge is buried in Slack threads, Google Docs, or old tickets, Freddy won't see it.

• The workflow options are more limited. You have less fine-grained control over automation rules compared to dedicated third-party tools that are built for customization.

Pricing:

Freshdesk's pricing has multiple layers. On top of your base plan (Pro is $49/agent/mo, Enterprise is $79/agent/mo):

• Freddy AI Agent: $100 per 1,000 sessions (after the first 500 free sessions on Pro/Enterprise plans).

• Freddy AI Copilot: Another $29/agent/month.

Best for: Companies already paying for Freshdesk's top-tier plans who value native convenience more than predictable costs or advanced customization.

3. Alhena AI

Alhena AI is a third-party tool that integrates with Freshdesk and focuses heavily on ticket deflection, claiming it can resolve over 70% of questions on its own.

Pros:

• It promises a high level of automation. The marketing is all about its high resolution rate, which sounds great to any team drowning in tickets.

• It learns from past tickets. The platform says it can learn from your knowledge base, FAQs, and previous conversations to build its answers.

• It includes agent assistance. Like Freddy, it also offers tools to help human agents work a bit faster.

Cons:

• You can't just try it out. The website's main call to action is "Book a demo." That’s usually code for a long sales process that can take weeks, with no way to test the product on your own first.

• The pricing is a mystery. The lack of public pricing makes it impossible to compare costs without getting on a call with their sales team.

• It's unclear how you test it. There's no mention of a simulation mode, so it's hard to know how you can check its performance and accuracy before letting it talk to your customers.

Pricing:

Alhena AI's pricing is based on conversation volume.

• Free Plan: 25 conversations/month.

• Pro Plan: Starts at $199/month (billed annually) for 200 conversations/month.

• Enterprise Plan: Custom pricing.

It seems the main path is through their sales team, so you should expect to get a custom quote.

Best for: Larger teams that would rather have a fully managed, "white glove" solution and don't mind going through a traditional sales cycle.

4. Amio

Amio is another AI chatbot that hooks into Freshdesk, but it's aimed squarely at e-commerce businesses. It pitches itself as both a support bot and a "virtual shopping assistant" meant to drive sales.

Pros:

• It’s laser-focused on e-commerce. It’s built to handle things like product recommendations and order tracking right out of the box.

• It works across different channels. You can use it on your website, WhatsApp, and Facebook Messenger to keep conversations in one place.

• It makes some bold claims. The site claims automation rates of over 90%, which is definitely ambitious.

Cons:

• It’s a sales-led process. Just like Alhena, you have to book a demo to get started. You can't just sign up and start building.

• The pricing isn't clear. The cost isn't listed publicly, so you have to talk to sales to figure out what you'll be paying.

• It could get complicated. Juggling integrations with both Freshdesk and an e-commerce platform like Shopify can mean a more involved setup.

Pricing:

Amio's pricing page lists plans in Euros based on message volume, but you have to "Request access."

• Chatbot Starter: €150/month for 400 automated messages.

• AI Expert: €350/month for 1,000 automated messages.

• AI Scale: Starts at €2,950/month.

Best for: E-commerce companies using Freshdesk who need a bot that’s deeply connected to both sales and support.

5. Tidio

Tidio is a well-known platform that bundles live chat and chatbots together. It’s mostly for small to medium-sized businesses and offers an integration with Freshdesk.

Pros:

• It’s affordable to start. Tidio has a free plan and reasonably priced paid tiers, which makes it great for teams on a tight budget.

• The builder is easy to use. The visual, rule-based builder is simple enough for non-technical folks to map out basic conversation flows.

• It includes live chat. If you need both a chatbot and a live chat tool and want them in one dashboard, Tidio is a solid option.

Cons:

• The "AI" is pretty basic. It's more about following rules you set up than truly understanding conversations. It's fine for simple FAQs but will likely struggle with more complex questions.

• The integration isn't very deep. It feels more like a separate tool that can create a ticket in Freshdesk, not an intelligent layer working inside your helpdesk.

• It might not scale well. This probably isn't the right choice for larger teams with high-volume, complex support needs.

Pricing:

Tidio's pricing is a little complex, with different plans for different features.

• Free Plan: Available with 50 live chat conversations.

• Lyro AI Agent (standalone): Starts at $32.50/month for 50 AI conversations.

• Communicator Plan: Starts at $24.17/month for more live chat features.

Best for: Small businesses that need a simple, affordable live chat tool with some light chatbot functionality.

6. Chatbot.com

From the makers of LiveChat, Chatbot.com is a platform for building conversational bots with a visual, no-code interface. Its Freshdesk integration lets you create tickets from a chat conversation.

Pros:

• The visual builder is fantastic. The drag-and-drop interface is great for mapping out complicated, multi-step conversation flows.

• It's great for capturing leads. It's really good at guiding users through a series of questions to collect information before creating a nice, clean ticket in Freshdesk.

• It comes with helpful templates. You get a library of pre-built templates for different scenarios to help you get started faster.

Cons:

• It's more about creating tickets than resolving them. The main goal here is to pass information to a human, not to solve the problem on its own using your company's knowledge.

• It's another platform to manage. Your team has to learn, build, and maintain everything in a completely separate ecosystem outside of Freshdesk.

• Pricing is based on chat volume. Costs can climb quickly if your website gets a lot of traffic.

Pricing:

Chatbot.com's pricing is based on the number of chats per month.

• Starter: $52/month (billed annually) for 1,000 chats/month.

• Team: $142/month for 5,000 chats/month.

• Business: $424/month for 25,000 chats/month.

Best for: Teams that want to design custom, guided conversation flows for gathering info before creating a Freshdesk ticket.

7. Gorgias

Gorgias is a complete helpdesk built from the ground up for e-commerce. It's a popular alternative to Freshdesk for online stores. While it isn't an add-on, its powerful AI and automation for retail make it worth a look if you're in e-commerce and open to switching platforms.

Pros:

• The e-commerce integrations are unbeatable. It offers deep connections with Shopify, Magento, and BigCommerce that are second to none.

• Support can actually generate revenue. Its AI is designed not just to solve problems but to help agents increase sales through personalized recommendations.

• The automation is powerful. It's excellent at automatically answering the most common e-commerce questions, like "Where is my order?".

Cons:

• It's a full replacement for Freshdesk. You would use Gorgias instead of Freshdesk, which is a big decision.

• Pricing is per-ticket. The cost goes up directly with your ticket volume, which can get expensive for growing stores.

• It's very specialized. The entire platform is built for e-commerce, so it might not be a great fit for SaaS, education, or other industries.

Pricing:

Gorgias's pricing is based on billable tickets, with AI resolutions costing extra.

• Starter: $10/month for 50 tickets.

• Basic: $50/month for 300 tickets.

• Pro: $300/month for 2,000 tickets.

• AI Agent interactions cost an additional $0.90 to $1.00 per resolution.

Best for: E-commerce brands that are willing to switch helpdesks to get a tightly integrated, all-in-one platform designed for online retail.

This video explains how AI-powered chatbots are transforming self-service support, a core concept for those considering Freshdesk AI chatbots.

Key considerations when choosing your Freshdesk AI chatbots

After digging into all these tools, a few things became really clear. Keep these points in mind while you're looking around.

Your best answers aren't in the help center. The most accurate and helpful answers are usually buried in your team's past conversations. A tool that can learn from your historical tickets will always give better, more human-like responses than one that only reads a few static articles.

You need a safe way to roll it out. You have to be able to trust your AI. Look for a solution with a good simulation mode that lets you test, measure, and tweak your bot on your own data before a single customer ever talks to it.

Watch out for hidden costs. Per-session or per-resolution pricing is a recipe for budget anxiety and basically punishes you for being successful. A flat-rate model based on usage gives you certainty and lets you scale without worrying about a huge surprise bill.

Don't underestimate the value of your time. A platform that forces you into a bunch of sales calls and a long implementation cycle is a major drain on resources. A self-serve tool lets you see if it's a good fit on day one.

Get started with smarter Freshdesk AI chatbots in minutes

There are plenty of options out there, but the best Freshdesk AI chatbots give you a mix of control, intelligence, and ease of use. Freshdesk's native AI is convenient, but a dedicated platform like eesel AI really delivers a leap in performance. It does this by pulling in all your company knowledge, giving you a safe way to test and deploy, and putting you in total control of the automation.

Unlike tools that hide behind sales calls and confusing pricing, eesel AI is built so you can try it yourself right away. You can see its value for yourself without any commitment and find out exactly how much time you could be saving.

Ready to see what it can do for your Freshdesk support? Sign up for eesel AI for free and connect your helpdesk in just a couple of clicks. You can run a simulation on your past tickets and discover your automation potential in minutes.