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Published in Guides

A simple guide to how eesel AI works

Kenneth Pangan

Kenneth Pangan

Writer

If you’re managing customer support or internal operations, you’ve probably run into the usual problems: high ticket volumes, scattered documentation, and pricey software add-ons that don’t always deliver.

Luckily for you, eesel AI has got you covered. We’re not a help desk. We don’t replace platforms like Zendesk, Intercom, or Freshdesk. Instead, we make those platforms smarter by adding a custom layer that pulls answers from the content you already have.

It all starts with your content

eesel connects to the tools you already use, help centers, Google Drive, Confluence, past tickets, internal documents, and learns from them.

Once set up, it can quickly access the right answers across:

  • Help articles and macros
  • Policy documents and process guides
  • Support conversations
  • Any folder or workspace you connect

Then it puts that knowledge to work

Once connected, eesel can help in several ways:

1. Assist your customers

eesel works as a website chat assistant, using your actual documentation to answer customer questions. If something’s unclear, it knows when to bring in a human or escalate the issue.

2. Support your team

Inside platforms like Zendesk or Intercom, eesel helps by suggesting replies, tagging tickets, and resolving simple messages like “thanks” or spam automatically.

3. Help your coworkers

Whether someone’s onboarding or just trying to find a forgotten doc, they can ask eesel directly in Slack or Teams and get a clear answer.

So, what does eesel AI do for your support team?

It’s customizable and simple to manage

eesel isn’t a one-size-fits-all solution. You can:

  • Set the tone of responses (professional, casual, etc.)
  • Create multiple assistants for different teams or products
  • Control how and when it hands off to human support
  • Test everything in a safe preview mode before going live

You don’t need any coding experience to make changes. If you know how to manage your help desk, you can manage eesel.

Built to work with your tools

Some platforms require you to use their built-in solutions to access AI support features but that often means committing to one ecosystem and paying premium prices.

eesel works with platforms like Zendesk, Intercom, Freshdesk, Google Drive, Confluence, Slack, and Microsoft Teams to name a few.

You don’t need to migrate your system or change how your team works. Just connect what you already use, and you’re good to go.

Try it free

If you’re already using a help desk platform and want something that saves your team time, simplifies customer support, and plays well with your current tools, give eesel a try.

Book a demo to see eesel in action or you can start with a free trial. No credit card needed. Just plug it in and see how it fits into your workflow.

Get started now
for free.