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Track approval efficiency, review times, and agent performance metrics with detailed breakdowns. Each metric includes helpful tooltips explaining how it is calculated. Ghost chart placeholders show the full page structure before data is available.

Activity page filters for approval status and date range are saved directly in the URL. Share filtered views with your team by copying the link, or bookmark them for quick access. Filters persist across tab switches.

Connect your Salesforce account to eesel AI. Agents can read and manage cases directly, and train on your Salesforce knowledge articles. Full support for creating, updating, and resolving cases from within conversations.

Connect HelpScout, Asana, and more platforms to your agents with a seamless, unified setup flow. Each new integration uses a consistent connection experience so your team can get started in just a few minutes.

Agents can interact with Jira issues and projects directly from your workspace. Create, update, and track issues without leaving the conversation. Supports all standard Jira issue types and workflows.

Improved formatting for agent messages in Slack. Messages use cleaner structure and more visual separations for long replies, making multi-section agent responses much easier to scan, read, and act on.

Audits your agent setup and recent activity to surface actionable improvement recommendations. Includes CSAT analysis to identify satisfaction trends and knowledge gap detection to find areas where your agent needs more training.

Improved streaming stability with auto-resume on disconnects and keep-alive signals to ensure uninterrupted conversations. If a connection drops, the stream automatically catches up on missed content.

Enhanced reliability for scheduled agent tasks, even under high load. Consistent behavior when multiple triggers overlap on the same schedule, so your automated workflows run exactly as you configured them.

Full Shopify, WooCommerce, Magento, and BigCommerce support. Handle product recommendations, order lookups, and inventory checks. Designed to cover common e-commerce support queries like order tracking and returns.

Notion integration is fully self-serve with a visual setup guide that walks you through each connection step. Connect your Notion workspace in just a few minutes without needing to open a support ticket.

Connect multiple Google Drive accounts per workspace with automatic per-email matching. Useful for teams where knowledge is spread across different Google accounts, departments, or organizational units.

Analyzes helpdesk tickets to identify top support themes, common questions, and areas where your agent can help the most. Automatically triggered after connecting a helpdesk so you get insights from day one.

Test agents against real historical tickets from Zendesk, Freshdesk, Gorgias, and Intercom to validate behavior before going live. See exactly how your agent would have responded to past conversations.

Agents can receive and reply to customer emails directly. Each agent gets its own dedicated email address, and replies are automatically grouped by conversation so everything stays organized and contextual.

Browse, add, and remove skills per agent from a central marketplace. Includes Support Analytics, Ticket Simulation, Performance Review, KB Auto-updater, and Blog Writer. Each skill can be toggled independently.

Run agents on recurring schedules using a natural-language schedule picker. Set up automated workflows like daily reports, weekly summaries, or periodic knowledge base updates by describing the schedule in plain English.

Restructured sidebar with integration folders containing Sources and Activity subfolders. File-system-style navigation with tabs and back navigation makes it much easier to manage integrations day to day.

Simplified onboarding with merged steps and smooth auto-transitions between each stage. The setup flow is streamlined into fewer clicks, and your progress is saved across sessions so you can pick up where you left off.

Compact progress indicator for agent tool calls with rotating activity phrases during execution. After completion, you can expand the details to see exactly what actions the agent took and what data it used.

Guided setup flow for Zendesk Messenger with automatic subdomain and custom domain detection. The setup wizard handles configuration automatically so you can connect Zendesk Messenger to your agents quickly.

Research, draft, and publish blog posts directly from eesel AI. The Blog Writer learns your brand voice and writes in your style. Supports publishing to WordPress, Notion, Google Docs, Ghost, Medium, and HubSpot.

Interactive onboarding chat after sign-up that walks you through setting up your very first agent step by step. Works seamlessly across all devices, so you can start on desktop and pick up on mobile.

Real-time sync status visibility across all of your integrations. A dedicated widget shows the current sync state for each connected source, giving you confidence that your knowledge base is always current.

Meaningful ticket numbers and subjects in the Activity view instead of generic identifiers. Tasks are filterable by integration, making it easy to review agent activity for a specific channel or helpdesk.

15% improvement in response accuracy through better knowledge retrieval and context matching. Agents pull from the most relevant sections of your knowledge base to produce more precise, grounded answers.

Improved real-time chat with automatic reconnection and seamless fallback for uninterrupted conversations. If a connection drops mid-chat, the conversation resumes automatically without losing any context.

Significantly faster load times for integration settings and configuration pages. Everything loads upfront instead of sequentially, so you spend less time waiting and more time configuring your agents.