Blog

Tips, guides, and insights on AI teammates, smarter support, and building better teams.

The new reality of cold email AI: From creepy to connected
Guides

The new reality of cold email AI: From creepy to connected

Tired of LinkedIn-scraped icebreakers? This guide explains where cold email AI fails and how a knowledge-driven approach delivers specific, on-brand messages, plus simulation and predictable pricing.

Kenneth PanganKenneth PanganSep 7, 2025
Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets
Guides

Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets

It plugged right into their Zendesk setup with a single click, so they didn't have to change how they worked. The AI Actions were powerful enough to handle their detailed tagging system right away, but they were also easy to set up.

Katelin TeenKatelin TeenSep 7, 2025
A practical guide to modern IT managed support with AI
Guides

A practical guide to modern IT managed support with AI

Stressed IT teams need more than break-fix support. Learn how AI transforms IT managed support with automation, smart triage, and unified knowledge for faster, scalable solutions.

Kenneth PanganKenneth PanganSep 7, 2025
Greek auto-part e-commerce store Oil-Stores: Thousands of products pages put to use
Guides

Greek auto-part e-commerce store Oil-Stores: Thousands of products pages put to use

For Oil-Stores, eesel was a perfect fit. They needed something that could speak their language, connect to their existing tools and many product pages, and, most importantly, be customized to do real e-commerce work like looking up orders and searching products.

Katelin TeenKatelin TeenSep 7, 2025
Rise Vision: SaaS for signs plugs in eesel to handle Zendesk queries
Guides

Rise Vision: SaaS for signs plugs in eesel to handle Zendesk queries

By building eesel AI into their existing Zendesk setup, Rise Vision turned their support process from a manual grind into a smart, efficient operation. Their two-bot strategy shows that you don't need a massive, complicated overhaul to make a huge impact.

Katelin TeenKatelin TeenSep 7, 2025
Years barks up the right tree for their subscription platform: eesel AI for Gorgias and Shopify
Guides

Years barks up the right tree for their subscription platform: eesel AI for Gorgias and Shopify

At the end of the day, eesel wasn't just another chatbot for Years.com. It was the glue that connected their helpdesk (Gorgias) to their store (Shopify) and all their internal knowledge.

Katelin TeenKatelin TeenSep 7, 2025
How to create a Slack AI chatbot: Your step-by-step guide
Guides

How to create a Slack AI chatbot: Your step-by-step guide

AI chatbots in Slack help teams work more efficiently by answering repeated questions, pulling up internal documents, and cutting down on daily message clutter.

Kenneth PanganKenneth PanganSep 6, 2025
A practical guide to using AI for Outlook email: Setup and best practices
Guides

Using AI for Outlook email: Setup and best practices (2026)

Discover how AI for Outlook email can streamline your inbox, automate responses, and keep you focused on what matters most.

Stevia PutriStevia PutriSep 5, 2025
What is an AI triage tool? Use cases, benefits, and alternatives
Guides

What is an AI triage tool? Use cases, benefits, and alternatives

AI triage tools help support teams handle incoming requests by automatically analyzing, tagging, and routing messages based on urgency, topic, and sentiment.

Kenneth PanganKenneth PanganSep 5, 2025

Ready to hire your AI teammate?

Set up in minutes. No credit card required.

Get started free