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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

How Gcore tamed global hosting and cloud services support with two AI bots
Guides

How Gcore tamed global hosting and cloud services support with two AI bots

Gcore's cloud computing and content delivery is optimized with 2 unique AI bots with eesel AI: one for customers and one for their internal agents.

Katelin TeenKatelin TeenSep 8, 2025
Bitcoin ATM network Localcoin: expert AI bots for instant, accurate support in Zendesk
Guides

Bitcoin ATM network Localcoin: expert AI bots for instant, accurate support in Zendesk

Localcoin went from putting out support fires to having a smooth, automated system that actually helps them grow. Their story is a great example of how smart AI automation - with custom actions and a multi-bot team - can solve real-world business problems and keep customers happy.

Katelin TeenKatelin TeenSep 8, 2025
Paper Culture uses 9 AI bots to automate e-commerce support during seasonal fluctuations
Guides

Paper Culture uses 9 AI bots to automate e-commerce support during seasonal fluctuations

Paper Culture built a system that helps customers, empowers their team, and actually makes their brand stronger.

Katelin TeenKatelin TeenSep 8, 2025
Data lifecycle experts RecordPoint use eesel to connect Zendesk and Confluence
Guides

Data lifecycle experts RecordPoint use eesel to connect Zendesk and Confluence

By using eesel AI, RecordPoint turned its scattered documents into a smart, centralized brain that works right inside Zendesk.

Katelin TeenKatelin TeenSep 8, 2025
Keeping agent energy levels high: SWTCH Energy plus eesel into Zendesk
Guides

Keeping agent energy levels high: SWTCH Energy plus eesel into Zendesk

By putting an eesel AI bot inside Zendesk, SWTCH turned their support from a manual headache into a smooth, automated system. They’re now set up to handle their rapid growth and give their customers the top-notch service they expect.

Katelin TeenKatelin TeenSep 8, 2025
How Tulipy juggles four ecommerce brands with eesel AI
Guides

How Tulipy juggles four ecommerce brands with eesel AI

By using eesel AI to connect Shopify and Zendesk, they turned a bottleneck into something that actually works for them. They fixed their biggest headaches around order tracking and stock info, showing that you don't need a massive team to offer great customer service.

Katelin TeenKatelin TeenSep 8, 2025
How AppXite's digital marketplace and billing system evolved with AI for Zendesk and Teams
Guides

How AppXite's digital marketplace and billing system evolved with AI for Zendesk and Teams

By mixing AI automation with their team's expertise, AppXite basically got the best of both worlds. The support team is way more efficient now. A huge chunk of incoming customer chats are handled by the bot from start to finish.

Katelin TeenKatelin TeenSep 7, 2025
AdTech company Attekmi: sales and support inside Slack, based on Confluence
Guides

AdTech company Attekmi: sales and support inside Slack, based on Confluence

Attekmi turned its Confluence from a dusty library into a smart colleague that's always on. By bringing their stored knowledge into the daily conversation, they made their teams faster and more accurate, which is exactly what you need to stay ahead in a field like AdTech.

Katelin TeenKatelin TeenSep 7, 2025
The new reality of cold email AI: From creepy to connected
Guides

The new reality of cold email AI: From creepy to connected

Tired of LinkedIn-scraped icebreakers? This guide explains where cold email AI fails and how a knowledge-driven approach delivers specific, on-brand messages, plus simulation and predictable pricing.

Kenneth PanganKenneth PanganSep 7, 2025

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