Blog

A practical guide to mastering Zendesk Guide search, from basic functionality to advanced operators and performance optimization.

Discover how to export your Zendesk help center articles with our complete guide covering API methods, free third-party apps, migration services, and PDF export options.

Zendesk macros save time when they work. This guide covers the most common macro issues and how to fix them, plus a look at AI alternatives that eliminate macro maintenance entirely.

A practical guide to configuring Zendesk's offline messaging features, covering both Chat and Messaging setups with step-by-step instructions.

A practical guide to configuring Zendesk multi-brand routing using triggers, omnichannel routing, and AI automation for efficient ticket distribution.

A comprehensive troubleshooting guide for fixing Zendesk notification issues, covering triggers, SPF records, email deliverability, and agent settings.

A practical guide to setting up automatic ticket assignment based on organization in Zendesk, covering both native triggers and simpler alternatives.

Discover how to set up round robin ticket assignment in Zendesk using native features or third-party apps to evenly distribute work across your support team.