Blog

Wondering who can create Jira automation? This guide breaks down the permissions for global admins, project admins, and regular users, and explores how native rules power your workflow.

Uncover the story behind Gorgias, the leading e-commerce helpdesk. Learn about its founders, Romain Lapeyre and Alex Plugaru, its funding journey, and how its platform works.

Explore the features, setup, and investment considerations of the Workflow Pro AI assistant for Jira. Learn if this Rovo-powered agent is the right fit for your team's automation needs.

By adding eesel AI to Freshdesk, XYZ Reality built a support system that lives up to their own brand promises: Speed and precision.

Exploring Yuma AI alternatives for your support team? While Yuma is strong for e-commerce, you might need more flexibility, control, or predictable pricing. We break down the top 4 alternatives in 2026, comparing their features, speed to value, and ideal use cases to help you find the perfect AI partner.

Connecting Zendesk with Slack, Jira, and Salesforce is key for modern support teams. This guide covers the benefits and ways to optimize your tools for seamless automation.

Looking to connect your support and engineering teams? This guide breaks down the Zendesk Jira integration, covering setup, popular workflows, and how complementary AI tools can bridge the communication gap for faster resolutions.

Choosing between Zendesk and HubSpot? This guide compares their core features, AI capabilities, and pricing models to help you decide. Learn which platform is right for your team and discover a more flexible way to upgrade your support AI without switching your helpdesk.

Zoho Desk is a popular help desk, but its learning curve and rigid workflows have some teams searching for alternatives. If you're looking for a better solution, this guide breaks down the top 6 Zoho Desk competitors, comparing features, AI, and pricing to help you find the perfect fit for your support team in 2026.