Blog

A curated list of the best Zendesk marketplace apps to enhance your support operations, from AI agents to workflow automation.

A practical guide to configuring Zendesk's offline messaging features, covering both Chat and Messaging setups with step-by-step instructions.

Learn how to create Zendesk rich message templates and carousels. Compare implementation methods: API, Bot Builder, and AI Agents. Plus discover simpler alternatives.

A comprehensive guide to understanding Zendesk's role hierarchy, from end users to custom Enterprise roles, with practical tips for managing permissions effectively.

A comprehensive guide to Zendesk for SaaS and enterprise teams, covering features, pricing tiers, implementation strategies, and how it compares to alternatives.

Discover what's new with Zendesk in 2026, from AI-powered features to updated pricing. Learn which upgrades matter most for your support team.

Discover how to handle merged tickets in Zendesk, from unmerging with third-party apps to preventing accidental merges with AI-powered tools.

Explore the essentials of Zendesk workflow automation, from basic triggers to advanced AI. Discover how to streamline your support, reduce manual tasks, and scale your CX.

A current guide to Zendesk AI agents for support: setup, channel limits, costs, testing and ongoing review.