Blog

A comprehensive guide to Zendesk's enterprise security features, compliance certifications, and data protection controls for IT and security teams.

Zendesk side conversations let agents collaborate with internal teams and external partners without cluttering the main ticket thread. This guide covers everything from setup to advanced use cases.

A comprehensive guide to Zendesk Sunshine Conversations, the omnichannel messaging platform that connects businesses with customers across 15+ messaging channels.

A comprehensive guide to Zendesk Talk, covering its features, pricing structure, setup process, and whether it's the right voice support solution for your business.

A step-by-step guide to creating, configuring, and using Zendesk webhooks for automation and integrations.

A detailed comparison of Salesforce Service Cloud and Zendesk, covering pricing, features, ease of use, AI capabilities, and which platform fits different business needs.

A practical guide to configuring Zendesk support addresses, covering both Zendesk-hosted and external email setups with troubleshooting tips.

A step-by-step guide to configuring Zendesk account settings for tags, including enabling user and organization tags, managing automatic tagging, and best practices.

A practical guide for Zendesk administrators on configuring ticket forms through account settings, including creation, customization, and best practices.