Blog

Learn how to train your Gorgias AI to distinguish between refund and exchange requests. Our guide walks you through setting up Guidance, defining intent, and automating actions to resolve tickets faster and reduce manual work for your support team.

Learn how to maximize your Gorgias AI setup to draft accurate, personalized responses. This guide walks you through optimizing your help center content for Gorgias's AI Agent and shows you how to unify your knowledge for effective automation.

Extracting order numbers in Gorgias is a great way to save time for support agents. This guide shows you how to use Gorgias AI to extract order numbers and attach them to ticket fields, discusses how to optimize your setup, and introduces complementary options for your team.

Thinking about using the Gorgias AI trigger on search feature? This guide breaks down how it works, how to maximize its effectiveness, and introduces a complementary AI solution to proactively engage customers and drive sales on your Shopify store in 2026.

Looking to maximize insights from your Gorgias analytics? This guide breaks down the native reporting features and shows you how to further enhance your support data.

Working with Gorgias API rate limits? This guide breaks down how Gorgias manages these requests to ensure platform stability, how to work effectively within these parameters, and how complementary AI automation helps you scale your customer service.

A deep dive into the Gorgias API V2, covering its key endpoints, common use cases, and the technical considerations of building custom integrations for your helpdesk.

Navigating the Gorgias App Store is the key to scaling your support. This guide breaks down the key app categories, explains Gorgias's own AI tools and pricing, and shows you how to choose the right integrations to supercharge your ecommerce customer support and drive sales.

Gorgias article suggestions help deflect common tickets with ease. Learn how this powerful native AI works and how integrating a tool like eesel AI can further enhance your automated support by connecting to even more knowledge sources.