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How to deflect Zendesk calls to SMS: A complete setup guide High call volume draining your support resources? You're not alone. Many support teams struggle with phone queues that eat up agent time and frustrate customers who'd rather text than

A comprehensive guide to setting up and optimizing Zendesk Talk voice features, from basic greetings to advanced IVR routing.

How to Transfer Calls to External Numbers in Zendesk IVR Setting up your phone system to route calls to external numbers can solve several real support challenges. Maybe you have a specialist contractor who handles specific technical issues. Perhaps you

A comprehensive comparison of Zendesk Talk's digital lines and external PSTN lines, covering pricing, features, setup requirements, and when to use each option.

Thinking about using Inworld AI for your next project? This deep dive covers everything you need to know about its voice AI platform and Agent Runtime, primary use cases in entertainment and real-time applications, and how its consumption-based pricing model works.

Claude Cowork is a promising AI agent, but it's not a standalone product. We explore the top 5 Claude Cowork alternatives for automating real workflows, from business process automation to developer assistance.

A detailed breakdown of the Claude Cowork pricing structure, what you get for your money, and some important limitations you should know about.