A guide to the Gorgias WooCommerce integration (2026)

If you're running an e-commerce store, you know the drill. You’re part-marketer, part-inventory manager, and full-time problem solver. When customer support tickets pile up, tools like Gorgias and WooCommerce are godsends. Linking your helpdesk to your store is a brilliant way to streamline your workload and keep everything in one place.

The native Gorgias WooCommerce integration is a fantastic foundation for any growing store. It excels at centralizing information, giving your team the context they need to provide top-tier support. This guide gives you a look at what the integration does, how it fits into your workflow, and how you can add some real AI automation to build a support system that works even harder for you.

What are Gorgias and WooCommerce?

Before we get into the nitty-gritty of the integration, let’s do a quick recap on the two main players here.

What is Gorgias?

Gorgias is a market-leading helpdesk designed specifically for e-commerce brands. Think of it as the central hub for every customer conversation, whether it’s coming from email, chat, or social media. It’s popular because it connects seamlessly with platforms like Shopify, BigCommerce, and of course, WooCommerce, to give agents customer context without making them switch tabs. It features powerful AI capabilities that help teams understand customer intent and reply faster within the Gorgias platform.

What is WooCommerce?

WooCommerce is the super-flexible, open-source e-commerce plugin for WordPress. It’s one of the most popular ways to build an online store because it hands you the keys to the kingdom: you get total control over how your site looks, feels, and works. It takes care of the essentials of online selling: product management, orders, payments, and customer records.

What the native Gorgias WooCommerce integration offers

So, what does connecting Gorgias and WooCommerce actually do for you? The main goal of the native Gorgias WooCommerce integration is to pull customer and order info from your store right into your helpdesk. It's a reliable way to stop your agents from having to jump back and forth between Gorgias and your WordPress admin panel.

Here’s what it does right out of the box:

• Pulls up customer data automatically: When a customer sends a message, Gorgias uses their email to find them in your WooCommerce database. It then pops up their profile, contact info, and complete order history in a sidebar right next to the ticket.

• Shows real-time order info: Your agents can see every important detail about an order, including fulfillment status, the exact items they bought, and their shipping and billing addresses. It makes the experience much smoother for both the agent and the customer.

• Imports your past data: During the initial setup, Gorgias pulls in all your historical customer and order data. This means your team has the full story from day one.

Having all this information in one spot is a great way to be more efficient. As you scale, you can build on this solid data foundation with further automation.

Considerations for your Gorgias WooCommerce integration

The native Gorgias connection is an excellent data-display tool. To get the most out of it, it helps to understand its focus and how you might complement it with other tools in the ecosystem.

Here are some points to consider as you grow:

Streamlining actions across platforms

As per Gorgias's own help docs, the integration provides a comprehensive view of order details. For specific administrative actions - like cancelling an order or processing a refund - agents will typically log into the WooCommerce dashboard. This ensures that financial and sensitive data changes are handled within the secure environment of your store admin, keeping your data integrity high.

Expanding automation capabilities

Gorgias has a powerful feature called "Rules" that lets you automate many tasks, like tagging tickets or routing them to specific teams. For brands looking to trigger rules based on highly specific WooCommerce data points - like a customer's total lifetime spend or a particular product type - you might find that adding a specialized automation layer helps unlock even more potential.

Enhancing with the Gorgias ecosystem

The fact that tools like Zapier, ChannelReply, and Commercium exist is a testament to the strength of the Gorgias ecosystem. These services are built to complement the native integration, allowing you to add more layers of functionality as your needs become more complex.

This is where a complementary approach makes a lot of sense. Instead of replacing your setup, platforms like eesel AI act as a smart layer that connects to your current systems and gives you additional ways to build workflows. It’s designed to work alongside Gorgias to help your team get things done.

A better Gorgias WooCommerce approach: Enhancing with a true AI automation layer

A great way to think about your support stack is by adding an intelligent layer on top of what you already have. This is where a tool like eesel AI fits in perfectly. It doesn't replace your helpdesk; it plugs into your Gorgias account, learns from your existing tickets and knowledge docs, and gives you tools to build automations that further enhance your customer experience.

Here’s how eesel AI works alongside the native integration.

Complement your data with action

eesel AI uses customizable "AI Actions" that can talk to your WooCommerce store's API. This allows your AI agent to help with tasks like looking up live tracking status or handling common requests. You can set it up to assist with simple inquiries, freeing up your human agents to handle more complex customer needs within the Gorgias platform.

Bring all your knowledge together

Your company’s know-how is spread out in Google Docs, internal wikis like Confluence, and thousands of past support chats. eesel AI connects to these sources. By learning from your entire knowledge base, it can help provide answers that are accurate and relevant, building on the customer context already provided by Gorgias.

Gain additional control over your automation

With eesel AI, you can fine-tune workflows to meet your specific needs. You get to decide which tickets the AI should handle, and you can test your AI in a risk-free simulation mode using your past tickets. This allows you to see how it will behave before it ever interacts with a live customer, giving you total confidence in your automated support.

Gorgias pricing for WooCommerce users in 2026

To get the full picture, let’s look at the investment. Gorgias's pricing is designed to scale with your business, offering various tiers to match your team's size and volume.

Here’s a look based on their official pricing page:

Plan	Monthly Price (Billed Annually)	Included Helpdesk Tickets	AI Agent Interaction Cost
Starter	$10/mo (Not available annually)	50	$1.00 per resolution
Basic	$50/mo	300	$0.90 per resolution
Pro	$300/mo	2,000	$0.90 per resolution
Advanced	$750/mo	5,000	$0.90 per resolution
Enterprise	Custom	Custom	$0.90 per resolution

Gorgias uses a "per resolution" model for its AI agent, which means you are paying for successful outcomes. This aligns your costs with the value you receive from the platform.

In contrast, eesel AI's pricing is built on a predictable, flat-rate model. You pay a monthly rate that includes a large bucket of AI interactions, which can be a great option for teams that want to keep their monthly costs steady regardless of ticket volume.

Move from displaying data to automating action

The native Gorgias WooCommerce integration is a powerful starting point. It centralizes customer data, saves time for your agents, and provides essential context that helps your brand deliver great service.

As you grow, you can expand on this foundation by taking advantage of the wider ecosystem. Integrating specialized tools and advanced AI layers allows you to tap into all of your company's knowledge and gain even more control over your workflows. If you're ready to explore automating entire conversations while keeping Gorgias as your core helpdesk, you have plenty of great options.

eesel AI is a logical complementary step. It plugs right into your current setup to provide smart, customizable automation that builds on what Gorgias already offers. Give it a try and see how it can help you cut down on manual work while providing your customers with instant, helpful answers.

---